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Update servers down?!


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All our servers and clients are failing to update via ESMC.

The ESMC logs are displaying a lot of HTTP 401 and HTTP 502 errors, but only since around 13:00 today.

Is this a global issue that you're aware of?

ESMC has been rebooted and the proxy cache cleared but to no avail.

10.1.1.51 - - [14/Oct/2019:16:00:24 +0100] "HEAD hxxp://update.eset.com/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 - "-" "EEA Update (**SNIP**)"
10.1.1.51 - - [14/Oct/2019:16:00:24 +0100] "HEAD hxxp://um09.eset.com/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 - "-" "EEA Update (**SNIP**)"
10.1.1.51 - - [14/Oct/2019:16:00:24 +0100] "HEAD hxxp://um11.eset.com/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 - "-" "EEA Update (**SNIP**)"
10.1.1.85 - - [14/Oct/2019:16:00:25 +0100] "CONNECT edf.eset.com:443 HTTP/1.1" 200 - "-" "-"
10.1.1.51 - - [14/Oct/2019:16:00:25 +0100] "HEAD hxxp://91.228.166.13/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 - "-" "EEA Update (**SNIP**)"
10.1.1.51 - - [14/Oct/2019:16:00:26 +0100] "HEAD hxxp://um02.eset.com/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 - "-" "EEA Update (**SNIP**)"
10.1.1.51 - - [14/Oct/2019:16:00:27 +0100] "HEAD hxxp://um07.eset.com/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 401 - "-" "EEA Update (**SNIP**)"
10.1.1.51 - - [14/Oct/2019:16:00:28 +0100] "GET hxxp://um07.eset.com/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 487 "-" "EEA Update (**SNIP**)"
10.1.1.51 - - [14/Oct/2019:16:00:30 +0100] "GET hxxp://um07.eset.com/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 487 "-" "EEA Update (**SNIP**)"
10.1.1.51 - - [14/Oct/2019:16:00:31 +0100] "HEAD hxxp://um05.eset.com/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 - "-" "EEA Update (**SNIP**)"
10.1.1.51 - - [14/Oct/2019:16:00:31 +0100] "HEAD hxxp://38.90.226.39/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 - "-" "EEA Update (**SNIP**)"
10.1.1.51 - - [14/Oct/2019:16:00:33 +0100] "HEAD hxxp://um03.eset.com/eset_upd/ep7/dll/update.ver.signed HTTP/1.1" 502 - "-" "EEA Update (**SNIP**)"

 

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Update servers are currently under a heavier load due to a bigger update of the advanced learning machine module. We expect the situation to calm down soon.

We continue to work on improvements to prevent high server loads causing download errors.

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