Guest sindbad Posted March 26, 2018 Share Posted March 26, 2018 (edited) I have made a complete installer package I log in as administrator on the pc It installs the ESET Endpoint Security package I can see the ESET Remote Administrator agent + ESET Endpoint Security are installed ESET needs to download all the modules/virus definitions for the first time. It takes 30 min. Sometimes 45 min. Shouldn't this download in 5 min. ? I have fast speed. It is not my internet. What is the problem? My ERA is on a remote site. The virus definition updates and modules are downloading from the ESET servers correct? Not my ERA on remote site? Edited March 26, 2018 by sindbad Link to comment Share on other sites More sharing options...
Administrators Marcos 4,541 Posted March 27, 2018 Administrators Share Posted March 27, 2018 At times update download speed may be lower than usual when a bigger module update was released. However, the speed should return to normal relatively quickly, typically within a few hours. Link to comment Share on other sites More sharing options...
Guest sindbad Posted March 28, 2018 Share Posted March 28, 2018 You mean the servers of ESET get hammered and that is why it gets slower? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,541 Posted March 28, 2018 Administrators Share Posted March 28, 2018 Not sure if "hammered" is a correct English word to describe it but servers may be temporarily under a heavier load at times when a larger update is released. We would need to check the server load exactly when you are observing very slow download speed to tell for sure. Link to comment Share on other sites More sharing options...
Guest sindbad Posted March 29, 2018 Share Posted March 29, 2018 I do understand that when a new release is released. But I do have it every time when I install ESET fresh on a client. Is it maybe downloading from my remote server instead of the ESET servers? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,541 Posted March 30, 2018 Administrators Share Posted March 30, 2018 If you install Endpoint from scratch now, is it still taking about 30 minutes to download the first update? Link to comment Share on other sites More sharing options...
Guest sindbad Posted April 1, 2018 Share Posted April 1, 2018 I am going to install ESET on 15 computers next week. Will tell you if it still happens. To be continued... Link to comment Share on other sites More sharing options...
Guest sindbad Posted April 7, 2018 Share Posted April 7, 2018 @Marcos I installed ESET yesterday on 15 machines. After installing, it needs to download aprox. 15-30mb. That takes 30 min-45 min. That is way to long. The internet speed is perfect. Is something wrong configured on the ERA server? Link to comment Share on other sites More sharing options...
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