First time downloading updates takes 30 min.

[Guest sindbad]

I have made a complete installer package

I log in as administrator on the pc

It installs the ESET Endpoint Security package

I can see the ESET Remote Administrator agent + ESET Endpoint Security are installed

ESET needs to download all the modules/virus definitions for the first time.

 

It takes 30 min. Sometimes 45 min.

 

Shouldn't this download in 5 min. ? I have fast speed. It is not my internet.

What is the problem?

My ERA is on a remote site. The virus definition updates and modules are downloading from the ESET servers correct? Not my ERA on remote site?

 

Edited March 26, 2018 by sindbad

[Marcos 5,735]

At times update download speed may be lower than usual when a bigger module update was released. However, the speed should return to normal relatively quickly, typically within a few hours.

[Guest sindbad]

You mean the servers of ESET get hammered and that is why it gets slower?

[Marcos 5,735]

Not sure if "hammered" is a correct English word to describe it but servers may be temporarily under a heavier load at times when a larger update is released. We would need to check the server load exactly when you are observing very slow download speed to tell for sure.

[Guest sindbad]

I do understand that when a new release is released.

But I do have it every time when I install ESET fresh on a client. Is it maybe downloading from my remote server instead of the ESET servers?

[Marcos 5,735]

If you install Endpoint from scratch now, is it still taking about 30 minutes to download the first update?

[Guest sindbad]

I am going to install ESET on 15 computers next week. Will tell you if it still happens. To be continued...

[Guest sindbad]

@Marcos I installed ESET yesterday on 15 machines. After installing, it needs to download aprox. 15-30mb. That takes 30 min-45 min.

That is way to long. The internet speed is perfect.

Is something wrong configured on the ERA server?