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  1. Yep. I've had a reply and have provided log files with the problem demonstrated. Currently running with Cyber Security removed on both my Macs.
  2. I have just raised a ticket. I think I have been having the same issue from today on two Macs in my home. I have had to uninstall Eset Cyber Sec to restore internet connectivity. As you say, email is OK, some sites work, but sites like BBC and SkyNews become virtually inaccessible. My OneDrive sync also hangs/goes very slowly.
  3. I believe this is happening to other people. I have been testing a few bits with the guys at Eset but, as yet, no fix. I've stayed on version 5 for the last few weeks because v6 is so prone to hanging. Hope the Eset developers sort it out soon. I'd prefer to be on the latest version but it's just unusable on the two Macs in my house.
  4. Hi Peter It has been submitted - Jonathan has the full details and all logs.
  5. In many ways, it's good to hear others are experiencing this as it means I am probably not going mad...well, not on this basis at least! More time has passed since my original post and both my iMac and my son's MacBook Pro have been on version 5. In that time, I have experienced no blips in my surfing. So, Eset...looks like this one is over to you. It looks like 'planet' offers a little more insight than I had and some starters for a technical investigation. I'll stay on v5 until there's a new version to test - it looks like v6 isn't quite right.
  6. Hi all It's good to see version 6.0.13 has addressed the crashes that a number of us have been experiencing. My system is certainly not crashing any more so that’s a step forward. However, I have noticed another issue which I want to ask others if they have seen it. It took me a few days before I realised it was happening but the frequency was so great that I know something is not right. Then my son told me this had recently started happening on his Macbook Pro. So, what's happening? In short, during normal internet browsing on my iMac, occasionally it 'hangs' and takes up to 15 seconds to load the page. The blue bar in the address bar pauses and the page load ceases/pauses. After that 'blip' ends, the next few page loads are near-instant. Then, suddenly, another page click will freeze. A refresh or re-click does not cause it to load, you just have to wait. I've experienced this across a number of sites, BBC, Amazon, some forums etc. This was happening on Safari so I downloaded and installed Chrome for Mac - same outcome, intermittent hanging. My broadband is fibre and a speed test shows 38Mb down and 11Mb up and it's rock solid - speed of data is not normally an issue. When the Safari surfing freezes, none of my other online software shows a disconnection (e.g cloud syncs continue OK, etc), router lights are all on etc. I really don't see this as a broadband connectivity issue. These lock ups can happen any time of day or night and I can pretty much guarantee I'll experience it within 2-3 minutes of clicking links. So, I looked at what had changed on both those PCs and the common change was to install version 6.0.12 (i.e. a fixed version prior to the 6.0.13 official launch) of Cyber Security. So I decided to remove the software for a while from my iMac. I didn't experience the lock ups. Next, I tried installing the previous version 5. So far, after 24 hours, I have not experienced any lock ups. I have also asked my son to test his Macbook Pro given I have now taken that back to version 5 - it looks good so far but he's not done enough for me to declare success. So, as many of you out there are now downloading 6.0.13 to fix the crashes, please can you let me know if you are experiencing any lock ups in normal surfing?
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