Dusan

Hi, After seen Vulnerability & Patch Management released in latest version, im trying to figure what ESET Protect on Prem version do i have and if my license support it because im interesting in this feature. Old naming of license type that i have is ESET Endpoint Protection Advanced (im not sure what that naming correspond to current licensing model). What you need to check this, Public ID? Best regards, Dusan

Help me figure this out. Im using ESET Endpoint Security on clients side. And using ESET Protect install locally on server. Is my license eligible using this with ESET Protect on prem or not? New license naming and type of license confuses me so im not sure about this. My License ID: ‎33B-4FF-BT9.

Hi Marcos, For this prerequisites are ESET PROTECT Elite or ESET PROTECT Complete. I'm guessing these are some ESET Protect Cloud tiers? Because im using ESET Protect installed locally on server but that is not supported?

Hi, Before i updated Eset Endpoint Security from Eset Protect, i checked the changelog. I have a question about Vulnerability & Patch Management, how do enable and how does it work? And also I checked the changelog that you (Marcos) posted here and they are different in a few points. This for which im asking is also missing, so im not sure if it was released.

I found what was the problem. Everything is fine now. Thank you.

Yes i upgraded like that, via component upgrade task. Half an hour and still the same error. I read now that can be because outdated MySQL version. I will check that.

Hello, I updated Eset Protect from version 9.0 to version 9.1.18.1 but after update i cant log to web console. I looked some log files but i cant find source of the problem. Any idea how to solve this?

I had same problem. Same error after upgrade. Tried to restart services but that didn't help me. At the end i restore earlier backup to version 9.0. I just now looked here and found that few more people had similar problem. As @labynko said, maybe i should wait a little longer after restarting Tomcat and EraServerSvc services. But i will wait more after i try to upgrade again.

Ok i think i found solution. On local task scheduled in advanced option is set to shutdown after finished task. So i changed that and it should be it. Thanks for help.

Scan task scheduled is locally on that pc. Configuration Engine module on the client: 2011.5 Configuration Engine module on the ESET PROTECT server: 2011.5

After upgrading ESET Endpoint Security on some pc's to version 9.1.2051.0, i have strange behavior on one of them. One pc shutdown every night, so i checked event log and found problem. But i cant find reason for this. I checked scheduler and tasks on Eset Protect but i didn't find anything. Event log is below, and this happening every day. The process C:\Program Files\ESET\ESET Endpoint Antivirus\ekrn.exe (PC) has initiated the power off of computer PC on behalf of user NT AUTHORITY\SYSTEM for the following reason: Other (Planned) Reason Code: 0x80000000 Shutdown Type: power off Comment:

Can someone explain me what this exactly mean? NEW: Endpoint restart/reboot improvements for managed networks.

Yes, i saw that.

Yes, this did helped me solve the problem. Everything is fine now. Thank you.

At the end i uninstalled Agent, tried to install just new Agent 8.1.1223.0. Same error. After that i installed previous version 8.0.1238.0 without problem. So i still cant update Agent on that server.

Hi Marcos, Any suggestion what can cause this problem and what can i try to fix it?

Same thinking. After this, when new version is released i will wait minimum two weeks before upgrading.

Log in attachment. Logfile.zip

Yes, version is Windows Server 2008 SP2. Logs are in attachment. So im not only one with this problem. efsw_logs.zip

At the end, i manually installed ESET Management Agent 8.0.1238.0 (previous version) without problem. Maybe new agent doesn't support Windows Server 2008 or is it something else?

Hi. After upgrading Eset Protect to version 8.1.2209.0, also i did notification to update ESET Management Agent to version 8.1.1223.0. And i create task for 61 pc on Eset Protect but i have one failed task on Windows Server 2008. When i try to install manually i got error which u can see in attachment. Need to mention that im using Administrator account when i tried to install agent manually. And i tried with uninstalling agent from that server and installing from scratch and same error.

Ok thanks. I just read this and it can be cause of this problem.

Ok, so we tested all and we found cause of the problem. Whan can i say, thank you very much for help. I will contact them to try to resolve this.

Ok, i tried but still the same problem. But i tried for a hour every option, to enable/disable to idenrify exact problem. So with disabled Protocol filtering option, which is cause of the problem i can access web site only like that. But reading you post i tried to isolate problem even more further. When i leave Protocol filtering enabled, and disable only HTTP Scanner setup, i can access web site. So this function denying access to web site, but im not sure what can i try to exlude or avoid this option. Just to mention that i tried only to disable HTTPS Scanner setup and leave HTTP Scanner setup enabled but it did not work. I attach picture to see what option i need to disable to access web site, even when i leave protocol filtering enabled. Also, i checked web site and its HTTPS protocol, even on 2FA page, so im sure what this option had to to with it.

Ok thank you very much for help.