AlSky

Thanks for then answer. I know the usual way for uninstall programs is through Control Panel, but not all files in a program are always deleted, there are isolated files like that of Panda that remains in the computer. Therefore, ESET support advised me to use the tool to remove such remnants of other antivirus programs. However, we see that it didn't fully work. I don't know why.

Hello and thank you for answering. That solution you gave me was the one I used the first time I had that problem with the protected browser. It worked that time and never again. The ESET product then needed to be reinstalled. Nor was it useful to use the option "restore system" to a point previous to the problem. How did I fix it today? Before the tedious task of reinstalling the antivirus, I tried once again, with little hope, what you have indicated. Without success. I deleted all the websites I manually added in the editable list of the protected browser and tried adding them again. Without success. I disabled the protection of online banking and protected browser and switched off the computer. I waited a few seconds and switched the computer on. I enabled online banking protection and... voilà! It was working. Until when, I don't know because since last summer I suffered this problems several times. By the way, the PSKMAD.sys file that seems to be from Panda Cloud Cleaner turns out to be a driver, but why was it in the Windows folder? Shouldn't it be in Program Files or Program Files (86)?

As for deleting all Panda files, I will do so, fortunately in your screenshot the directory where it is appears. But should have removed it the ESET tool. And Malwarebytes I know it thanks to ESET, which recommended it once to solve a problem with a malware that resists the ESET product. I was told that I could have simultaneously the free version and ESET without any problems. Now it is no longer possible to have the free version? Are we going to delete programs until we see what happens? New (old) problem. Again the protected browser doesn't work. And there is no warning of error. Nothing, but look at the screenshot: Paypal's website, which always opens with the protected browser (except when it doesn't for some failure) only opens with the normal browser. I have tried adding the Paypal website to the editable list of sites with which the protected browser should be automatically opened. (Look the last site of the list is the same that appears in the browser.) Neither it works. No error message, but it doesn't work. Normal? No. I'm tired of this problem recurring from time to time last months: protected browser that doesn't work and it is necessary to reinstall the product to get it back on track... until it stops.

Thank you very much for your answer. I have 16 GB of RAM. And ESET usually did not use more than 200 Mb under normal conditions. In scan mode it did use more, but returned to normal levels after scanning. Not now. And there's a new (old) problem. Because my ESET product works properly, yes.

Interesting question you arise. I don't know if Dr. Web is the only antivirus approved by the Lubyanka Boys. Just I woulnd't use Malwarebytes Premium under any cincumstances. I answered your other message in my previous post: yes, HIPS self protection is enabled.

The problem is the same as there was: bigger usage of RAM than usual by ekrn.exe. After an on-demand-scan is more noticeable, and does not return to normal levels at the end of the scan or after switching off the computer, but it does (although only temporarily, gradually increases again over the days) if I disable HIPS self protection. I checked by disabling it these days to do the tests... as many as have been possible. Also drops very much the use of RAM rebooting the computer and forcing the shutdown. I've had to do it several times these days and I've been able to check it out. HIPS self protection is now enabled. I just disabled it for testing and immediately enabled it again. I do not understand why in the last weeks the use of RAM is bigger than the usual one, and now I discover that the pop up of Malwarebytes after rebooting was not due to the fact that there was disabled some important function of the product ESET (at least not deliberately disabled), but that this happens NOW after rebooting. How do I know that only it happens now? Because I have that reboot at least once every month: monthly Windows update. And earlier it was not happening. This Malwarebytes pop up does not appear switching off and switching on the computer. I switch on the computer several times a day, and when I finish something like that that I need to do, switch it off to the next time. I it do not put in to hibernation, I switch off it. And when I switching it on again, already be five minutes later or several hours later, this pop up does not appear. Only rebooting. Is there any problem with the correct ESET load after rebooting and that's why is the use of RAM minuscule after the reboot (I showed more above several screenshots with uses of little more than 20 Mb after reboot) and the pop up? Yes, you can tell me everything's right, no error message or red / orange warning. Look at this screenshot. Last updated at 21:51. Last update search, 21:51. Hour: 23:59. ESET should have searched for updates (ESET product is set to do so) every 60 minutes, that is, at 22:51 and 23:51. It didn't do it. Just stopped searching for updates. The update module did not work again although I rebooted the computer. I also switched it off, wait a while and switched on the computer again and did not search for updates. (The "search for updates when detecting network connection" task should have worked.) And you can see that there is no error message, no red / orange warning. Just the update module stopped working and the only way to restore its operation was to uninstall and reinstall the ESET product. So when somebody tells me that ESET is working correctly because there are no red / orange warning I answer "look at this". Malwarebytes is not running because I don't have Premium version. I don't even need it. I got the free version. When you install Malwarebytes you have two weeks of Premium usage free (I disabled it because I neither needed it nor wanted it to cause conflict with ESET) and then the free version remains. Every time you click the Malwarebytes icon for an on-demand scan the message appears saying that the version is free and that you should upgrade to Premium, the advertising is more aggressive in the latest versions, nothing more. I have installed Malwarebytes for years and had never given me problems or caused conflict with ESET... because I never used the Premium version. As far as I know, ESET is compatible with Malwarebytes free version. On Panda, I already explained. I used Panda Cloud Cleaner together with Malwarebytes for a thorough cleaning of problematic malware in 2016. Then I used the ESET tool to clean files from other antivirus. If it didn't work properly, it's not my fault. But Panda is already uninstalled, except if really there is some file still in the disk. Should not be after using the uninstall of ESET, but there is no icon of Panda, Panda does not load when the computer starts, Panda is not running. We can not say that Panda is installed.

Check my last post, please. It's explained. No, I have no installed several antivirus at same time. The computer just wouldn't work with several antivirus installed.

I have the free version of Malwarebytes. It only works on demand, everytime I want a on-demand scan of Malwarebytes I must open the program manually and and the same message appears: "Your device isn't protected, buy now." Look the screenshot, for God's sake. I cliked the Malwarebytes and it says: "Your Premium trial version has expired. To restore real-time protection, upgrade to Premium." The Premium trial version expired long ago, isn't working at same time that ESET because CAN'T work. I didn't buy the Premium version. Look in the second screenshot what programs start with the computer. None of them is Malwarebytes. On Panda, I used the Panda Cloud Cleaner several years ago (early 2016 probably) due to problematic malware and uninstalled it after fixing the problem. I used a tool that ESET provided to erase remnants of other antivirus products left on my computer. If the tool didn't work properly and still there is some file of Panda, it's not my fault. On the other hand, you think Panda is the problem. If I used Panda Cloud Cleaner in 2016 why hasn't it caused trouble till now?

Hello. Any ideas? BTW, I found that when I reboot the computer, the ESET product doesn't load properly. The screenshot shows that the free version of Malwarebytes displays a message "You are not protected" after the reboot. The last days I did not give importance to the message because I had disabled some antivirus options to do the tests that you indicated me and i thought the message was due it, but today I have rebooted the computer without disabling any option and the same message has appeared. It's as if after the reboot doesn't properly load some ESET module... but ESET says everything is ok and I'm protected! This is pretty weird, but I feel insecure because I don't know if ESET is working properly or not.

I'm sorry for the delay in responding. Health problems. When I disable HIPS, Self-defense, the use of RAM drops a lot and hardly raises (look at the screenshots), so I doubt it is possible to reproduce the issue under those circumstances… perhaps waiting hours and hours. On the other hand, when I ran the commands you told me, after installing the SDK, the computer was frozen and it was necessary to force a shutdown.

I have mentioned that a few months ago the product ESET stopped searching for updates. It wasn't searching for updates although was enabled the option search for updates every 60 minutes (this was the default configuration and this way a new task was created also advised by technical support to fulfil the desynchronizing of the module of updates). It wasn't also searching for updates on having start the computer and to detect connection to the network. Simply it neither was searching for updates nor could update, all this without any message of error or red / orange warning. Theoretically the updates module should have worked, but it didn't do it and only reinstalling it worked again. The same can be said about the problems with the protected browser that I mentioned. It stopped working without any error message, although there was enabled the option of the protected browser. The only solution was to reinstall... until the same was happening again. I reinstalled the ESET product, RAM usage is pretty low right now. We'll see its evolution. I have to have to a medical procedure, so that possibly I won't be available during the next 24-48 hours. I will report of the evolution of the issue as soon as it's possible.

Now ESET doesn't load the Firewall. Look at the screenshot. I'll need to reinstall the product one more time.

I went to advanced setups, selected Detection engine, HIPS, disabled Self-defence, rebooted the computer, opened CMD and entered the first command, but the answer is: wpr is not recognized as an internal or external command. I tried several times entering the following comands: wpr -HeapTracingConfig ekrn.exe enable wpr -HeapTracingConfig ekrn.exe wpr Always the same: wpr is not recognized as an internal or external command.

If I disable protocol filtering also gets disabled SSL filtering. Automatically. Look the first screenshot. BTW, since this morning after enabling once again SSL filtering, the usage of RAM without any scan raised from 22 Mb to 290 Mb. Check second screenshot. I checked again, disabled protocol filtering, booted the computer and enabled only protocol filtering, but disabled SSL filtering. Then rebooted once more time the computer. The usage of RAM droped one more time, but not in the same measure than disabling protocol filtering (third screenshot, 128 Mb). Anyway, it's normal that disabling services the usage of RAM is less than with them all enabled. But why is increasing the usage of RAM? Why on-demand scan causes so high usage of RAM and the RAM used is not free aftr finishing scan and rebooting the computer? Mistery.

The issue occur also if I: - Re-enable protocol filtering Only if I keep the protocol filtering disabled the usage of RAM is very low (few more than 20 Mb) but I don't know if it would increase with the time passing as happened earlier in last weeks and obviously I can't keep for days the protocol filtering disabled just to check, isn't wise idea to have a computer connected to internet without protection. I don't care of the usage is between 100 and 200 Mb, it was the usual. And I don't care if during scan the usage of RAM peaks up to 500-600 Mb or more if after the end of scan or after rebooting the computer it returns to usual normal levels. The point is that doesn't happens: once increases the usage of RAM then doesn't diminish. That's what isn't normal, keep using the same RAM under normal conditions that under on-demand scan. Or that slowly, day per day, it increases the use of RAM with no apparent motive. Always growing, no diminishing.

I tested what you asked me, disabling protocol filtering. Usage of RAM dropped a lot but it disables too internet protection security tools. It isn't a solution, obviously.

Yesterday I had to restore system due to another incidence and it was useful to free memory and now the use of RAM at the moment is not very high, 250 Mb. Let's see if it continues increasing in the coming days and the ESET productp reaction to an on-demand scan in the middle of the month. On the other hand, the problem that made me restore system was an incidence with malware. I don't understand how something like this can happen, but it happened. In the second screenshot you can check that the ESET product detected malware on web and blocked the connection. Everything seems correct, connection blocked, malware failed to enter the computer. However, forewarned is forearmed. I scanned and the ESET product found the same malware that had supposedly been blocked (third screenshot). This is more shocking because I have selected in Real Time File System Protection - > Disinfection - > Remedy infection if safe, ask otherwise. If it could not disinfect, it should has asked action to take (if I wanted to delete the file, for example). It didn't happen like that. This isn't good, because the ESET product didn't fulfill the task as scheduled.

The connection to the cloud has been restored. I wonder if it's a point problem or related to the other problem.

Don't know if it is related with the problem (problems) I have with the ESET product. Suddenly appeared two messages consecutively saying ESET has Kernel and spam Limited Direct Cloud connectivity. I opened up the ESET GUI, the notification had disappeared (except in the log I show in the screenshot) and the GUI shows now all green, no red or orange warnings. I have changed nothing in my router or computer. No updates of programs or OS (till next Tuesday I don't expect new monthly updates of Microsoft). But there is no message warning a restoration of the Cloud connectivity. What’s happening? Does it mean my protection is not full?

Hello. The only time I reinstalled the ESET product and disconnected from the Internet before the modules were installed (a futile attempt to solve whether the problems I mentioned above on version 13.2.14.0 and later), then, when I reconnected internet, the ESET product couldn't be updated and I had to uninstall and reinstall again without disconnecting the internet.

No, I checked and no improvement. Since last forced shutdown the memory is increasing again, slowly but continously: after forced shutdown usage of RAM dropped to 164 Mb and is increasing till 340 Mb right now. This morning was 320 Mb. I Disabled now the SSL filtering and restarted the computer, but the usage is the same than with it enabled.

Let me check. I'll need a few minutes to do and restart.

This is the way my ESET product was working usually. I don't have the habit of checking the Task Manager, but the times I did it moved by curiosity to see how much RAM/disk/CPU use some particular process or several working simultaneously (browser, player, antivirus, etc.), I found that ESET rarely exceeded 200 Mb. When I did a scan it would increase, yes, but after finishing the scan it would return to normal levels. And now, simnce end of March, that doesn't happen: doesn't rturn to normal levels even by switching off and restarting the computer. I have to force a shutdown or reinstall the product. It's what's not normal. If during the scan it reached 600-700-800 Mb and then returned to normal use, ok. But it doesn't, it still uses RAM and keeps consuming more and more RAM and don't know why. (Last time I did on-demand scan the use of RAM after scan was 530 Mb and less than one hour after the scan was finished, instaed diminishing, it reached 700 Mb. Switching off and restarting the computer didn't help, I needed to force the shutdown. I suppose it close completely the ekrn.exe process and that's why the memory gets free again... till the next.)

Thank you very much once again. We'll see what's the answer and what's the cause of the problem.

Thank you very much for your support. This is what we all need, people committed to helping and improve things.