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AlSky

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Everything posted by AlSky

  1. Hello, Marcos. I did it time in July 2020 with the tech-support of ESET Spain and the result in february 2021 was "we have no idea but all is ok". So, I let it be. Just there is a desynchronization in the module of search of updates. By defect the product ESET is programmed to search for updates on having detected connection to the network and every 60 minutes from this moment until the computer is switched off or enters in hibernation. But it does not work this way. It was necessary to create a task so that the product ESET search for updates every 60 minutes. Even once in September it stopped searching for updates, there was no error message at all and the options of searching for updates were marked when detecting network connection and every 60 minutes since then. But it didn't work to search updates. The only way to repair it was to uninstall and reinstall. I also commented it here among the failures that my ESET product had suffered in recent months. Well, let's hope it dodn't happen again.
  2. Hello and thanks for answering. Yes, I checked if there are hidden files and no, thare aren't. So the ESET scan module worked as under on-demand scan (but I didn't performed on-demand scan, I literally had no time to open the ESET and perform it when it already was done this misterious scan) analyzing non-existing files. Quite strange.
  3. Thanks for your answer, itman. That's exactly what worries me, that ESET running in the background doesn't warn of such a task except if detects some malware. However, ESET worked as if had been working under an on-demand scan, but I did NOT do such. And to make it even stranger, it scanned non-existent files because the My Downloads folder was empty. Your explanation is feasible, but I'm worried that the analysis module might not work well. Since version 13.2.14.0 and successive I have accepted that the update module running randomly (isn't updated every 60 minutes as configured by default and it was necessary to create a specific task to correct this failure) and that the protected browser stops working from time to time (last last month, I explained it here), but I worry that the analysis module that is the backbone of an antivirus might have some fail.
  4. Thanks for your answer. I thought it too, but the point is the following: with the other problem I mentioned above, the strange ESET non demanded scan on non-existing files in an empty folder, it's obvious something is wrong. Don't know if it's wise reeabling the pre release updates that, as you said, ESET recommends use the pre release updates for general use if it's not an important work computer. It'm my main computer right now, I don't want run the risk of some issue that can affect even more. Let's check other people all issues there can be with the module. If it wasn't released with the last version of ESS there must be a good reason for that, they must be doing more tests.
  5. Thank you for your answer, itman. I positively affirm that I didn't perform a manual scan neither scheduled scan was performed. It was me the first surprised to see that message, less than one minutes ago I had switched on the computer, I opened the ESET window to see if in the last update (which is done just after detect network connection) the Internet protection module had been updated to 1425 version and the first I saw that there was an Analysis warning indicating that the analysis was complete. I thought: "Analysis? Which one?". I checked and saw that, indeed, it seems that ESET had analyzed some files on disk D, folder Mis Descargas (My Downloads), and that everything was ok, there were no malicious detections, but I repeat that I hadn't performed any manual analysis, that the files ESET says it examined (at least the three whose names are seen from the six supposedly examined) didn't exist in that folder. The folder was empty. Hardly ESET could analyze something there. And even more surprising the fact that if it was an action of the system protection module, which is always running and scanning in background without intervention of the user, there was no malware detection, ESET should have indicated nothing because there was nothing to warn about. It's quite strange. An error?
  6. Thank you, Marcos. Yes, I understand this. Just I suppossed that as we started on thi topic when a previous version of the ESET product was in use, I thought that the last released version, 14.1.20.0, would contin too the 1425 version of the module of Intenet protection. But it seems that the last version keeps still the version 1423.
  7. Hello again and thank you very much for your attention. As I said, I re-selected the normal update option. The ESET product was updated back to the old modules, but the product version is the last one, 14.1.20.0, or at least that says the ESET product updates window. The use of RAM has raised up again without even doing an on-demand scan. On the strange scan of the ESET product, there is no hidden file. It's strange because the scan says it has examined six files, but only shows the name of three of them. Why only three and not the six analysed files? Why did a message appear saying that the scan (a scan of the system protection running in the background) has not detected malicious files? If the system protection in real time had to show that there are no malware detections it would be continuously displaying such messages, so it only does so when it does detect malware. That message is really strange.
  8. When it was explained for the first time weren't released the new versions of ESS. I thought that the new module would be included in the versions 14.1.19.0 or 14.1.20.0 released few days ago. It seems no because I have the last version but module 1423.
  9. Thanks. Just I thought that it would be included in the versions 14.1.19.0 or 14.1.20.0 released few days ago. But the usage of RAM is growing again and t's weird what happened with the scan. I showed a screenshot about it. I know ESET is running constantly searching for malware, system protection runs in the background, not only when I make a on-deand scan, but it's the first time that ESET send an message telling "no malicious files found" during such search (then should do it constantly, no malicious files found, ) and showing names files that don't exist in the folder where supposedlly they were analized. I know such files don't exist because the folder Mis Descargas (My Downloads) in D disk is the folder where files downloaded from net go to and is empty. ESET couldn't analyze files there. I don't know what kind of error is this.
  10. And after returning to normal update... again I have the version 1423 of the module of Internet protection instead the 1425.
  11. Perhaps yes but something weird happened tonight, I don't know if it has relation with new version of the product or anything else. I wrote right now about it. Thanks.
  12. Thanks, Marcos. The usage of RAM raised up to 200 Mb, not very high. On the oher hand, I found out something weird tonight and is the first time it happened me with ESET. You can see in the screenshot, on starting the computer, the product ESET made by his own a scan of a few files. Result in the screnshot. The point here is that there are no files with those names in D:\Mis Descargas. Absolutelly there aren't such files. Plus the fact that it says six files were examined but there are only three names of files. What is it? Is this some error? I have still the active the pre release updates, don't know if it's relevant. Thanks in advance.
  13. Thanks for the answer. So: should I return to normal update mode? ESET Smart Security version 14.1.20.0 was released on normal update or pre-release update? Thanks in advance.
  14. Hello. I did an on-demand scan. The use of the RAM raised up to 300 Mb, but soon after the ESET product told me that there was a new version available (14.1.20.0, a few days ago I installed the 14.1.19, how fast a new version has ben released), and after installing and rebooting to complete the installation the process started again. I have explained before that after rebooting the use of RAM is minimal (30 M or so). Now it's at 185 Mb and rising. I'll check for a few days if it keeps raising and how much. On the other hand: if I return to normal update also I'll lose the new version 14.1.20.0 of the product? Thanks.
  15. After updating in mode pre-release updating I selected once again the normal updating (once the support told me it's not wise change the options that come pre-configured in the product) and ESET updated once again... reverting the modules to previous ones: I have again the version 1423. Is it normal? Thanks.
  16. Yes, now it's ok. I have the version 1425. Tomorrow I'll make a on-demand scan and we'll see if again the usage if RAM increases very much and don't drop after the end of the scan. Thank you for the help.
  17. Hello, Peter. I updated the ESET product to 14.1.19.0 version but the Internet protection module is installed with is still the 1423. Is it normal? I thought it should have changed to 1025 version. Regards. (Sorry if I delay my answer, my health problem will last for long, it seems.)
  18. Thanks for your time, but I'm running Windows 8.1, not Windows 10.
  19. Hello and thank you very much for your answer. I have a serious health problem and that's I'm using little computer. I'm going to install the last version of the module (I have still the 1023 version) following the explanation of user itman and I'll report the situation after checking some days. Or if there is something weird very obvious I'll write asap. Thanks.
  20. Sorry for delay in the answer. I have a health problem that is consuming my time and forces. Thanks for the information on the update for the last version of module 1425. I have still the 1423 version. If in a week new version isn't released through normal updates, I'll update like that. By now, I rebooted again the computer and the usage of RAM dropped again... increasing slowly one more time. Rebooting is a way for dropping the usage of RAM, but I'd like to know why it happens and why only rebooting the usage drops. (Switching off and then switching on again doesn't works, after switching on the usage is the same as previously.) I'll report news. Thanks.
  21. Thank you very much. Right now the Internet protection module I have installed in the 1423. When it's released and installed the 1425 I'll report here the news, if the issue is solved or not. Thanks again.
  22. Thank you, Marcos. Is it related to the usage of RAM or just another different issue? Wil be this module updated through the proper ESET product (through updates like all the other modules) in the future? Thanks in advance.
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