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LesRMed

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Posts posted by LesRMed

  1. We're using ESET Protect Cloud AV and File Security for Windows Servers (3AK-ACH-MEN). I've had an issue trying to run the AIO installer on two servers yesterday and now a PC today. When the new File Security was announced yesterday, I created a new AIO installer (maybe didn't need to do that) and tried to run it on two different servers, but kept getting the attached error. Today, I'm setting up a new PC and using the AIO installer I've been using since we moved to the cloud version. I'm getting the same message at the same point in the install. This comes up almost immediately after clicking Continue on the Install Components screen. 

     

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  2. I did the migration by following this article:  https://help.eset.com/protect_cloud/en-US/?cloud_migration.html

    Everything went fine with the migration for all the local endpoints. I spent the weekend remoting into PC's that are external to our network to manually install the new version. Everything was running fine. I did an edit on the agent to lock the policies (see below) so they couldn't be changed on the workstations. Within seconds, every endpoint that was turned on went red with the Peer Certificate error. As far as I can tell, there is no way to edit or change a certificate anywhere in the agent. Since there is no certificate listed anywhere (and there's only one ESET Management Agent shown), I'm really confused and upset that this simple change created this huge problem. 

    image.thumb.png.0e841f9eadf3bdca1eff0c48093bfbca.png

  3. I guess I should have added this to my original post...I've tried using the remote deployment tool and even though it shows successful, nothing changes on the computers. It seems that the only way to get them to show up correctly is to manually uninstall and manually install the new AIO installer.

     

    image.png.c4d471d15edc0b65b5d912507aec9822.png

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