FriggGuðrún

Yup, got it so that it's pushing things out. But now I have a question about a few things that I can't seem to find in the remote console that I need to push out. If you're so inclined to help, here's the thread.

I need to enable the following, but I can't seem to figure out where they live: On the client, Endpoint Security > Advanced Setup > Web and Email > Email and Client Protection > I need to: Append tag messages to received and read email to all scanned mailOn the client under Advanced Setup > Network > Connection View > I need to enable: Resolve Host names Also show connections within the computer On the remote administrator Configuration Editor, I should be able to find this stuff under Windows desktop v5, but I just can't seem to track that down for some reason. Additionally, I have a rule setup on the Remote Administrator to open up a port for a specific application. I can't find the corresponding window on the client machine. From the Remote Administrator I'm clicking on Personal Firewall > Settings > Rule setup: See dialog > click on Edit > Rules tab. But when I'm on the client computer I can't find the corresponding window for the firewall rules. I'm looking in: Network > Personal Firewall > Rules and Zones > "setup" under " Zone and rule editor section > all I have there is a zones tab.Any help you can provide would be handy. Thank you.

I think I figured out what the problem is. I was changing items under "Window Product line v3 and v4" when I should have been under "Windows Desktop v5." I've made the appropriate changes there and will come back here and cry some more if this doesn't do what I think it ought.

Arakasi, In Policy manager > Policy Tree > I have "Default Upper Server Policy" Under that I have a policy called "Server Policy (mainserver)". There are 12 clients attached to this policy. I added the rules for the firewall to not worry about a certain UNC path. But no, I'm not telling the admin to push out a new policy. How do I do that? Marcos, I set this up once before and the policies are on the workstations. I don't recall having to push them out manually though. That said, it has been a while.

I'm a noob with Remote Administrator and Endpoint Security, so I need a little bit of hand holding. I have a URL and two ports that I need to open on a bunch of client computers. They show up in the Remote Admin console, so I know they're connecting and talking as I can see their "last time connected" and they're all checking in every 10 minutes or so. So this is what I'm trying to do: I need to make sure that the following UNC path is not filtered: \\OCT\Program Files (X86)\Borland\InterBase2007SP3\bin\ibserver.exe I've tried that path and I've tried \\OCT\Program Files (X86)\Borland\InterBase2007SP3\bin\ I also stuck https://google.com to see if it doesn’t accept UNC paths. Nothing is populating on the client machines. I must be missing something else.

Arakasi, Thanks for that information. Naturally, we'd prefer that everything we send over the net is encrypted as encryption is a basic fundamental that I'm surprised that ESET hasn't integrated into their software, yet. But this might provide us with a good alternative for those situations where we really think we need this kind of notification.

The secured versions. And now that I think about it, that's probably why this doesn't work - secured ports aren't supported by Smart Security, correct?

Both. One account uses POP, the others use IMAP. I just realized that the picture I posed is from when I was fiddling around with different port configurations to do a "what happens with" thing, but now the ports are correctly assigned to their respective services.

I'm trying to get this feature to work properly on my Mac. Attached is a screenshot of my configuration. In theory, I ought to be able to see a little footer on the end of each email I send and receive saying that the message has been checked. However, this isn't happening. I use this feature on my Windows PC, it seems to work great. I can't seem to get it to work with Mac Mail. Is there something that I'm missing or does this feature not work great on Mac?

I'm using Mac Mail and have set "Append tag messages to email subject" and "Append tag message to email footnote" to "To all scanned mail". Yet, nothing shows up anywhere. Not in my mailbox, not in messages I send. I've configured this on my Windows machine and it works just fine. What could I be missing here?

After having some problems with SS, I ended up talking to the phone support guys. Great group. Very knowledgeable. As an aside, I asked them about the files that I was getting flagged on even though they were whitelisted. Turns out, they were PUAs and you cannot whitelist PUAs. The only solution to the problem is to not use the "enable detection of potentially unsafe applications" scanner option. Thanks for your help, I would have posted screen shots but the paths contain real names of real people who really value their privacy. It would have been impossible to do a character by character comparison of the paths because of this.

I've been playing with Smart Security for a few months now and I'm curious to know how you guys like to configure this utility to run on various workstations. Bonus smileys if you show screen shots.

Coincidentally, is there a way to wildcard paths? So that every instance of the PUP that I don't want ESET to worry about is ignored?

I think I got the problem sorted out. The issue is that I was copying and pasting from the log into the Exclusions list and I wasn't watching my lines closely. I was picking the shadow copy path and not the real path.

Trouble is, it didn't work very well then, either. It was fine if you had an inner office SMTP server, but for employees with laptops who could be on any number of ISPs, if you didn't have the ability to change that port number, the email feature didn't work as virtually all ISPs block port 25. And with the cloud gaining even more popularity, the need to change the port and use SMTPS is even more important, for both home and enterprise clients - especially for enterprise clients that are regulated by HIPAA and HITECH.

I have 32 different files on my computer that Smart Security doesn't like. I have them on my machine for various research projects. So that SS doesn't flag them, I put them in the exclusions list under Computer > Antivirus and Antispyware > Exclusions. However, this hasn't changed a thing. SS still gets upset when it finds them. How do I exclude or whitelist files that I don't want SS flagging during real time and scheduled scans?

Bummer. I was really hoping that this solution would work better than it once did. Thanks for the input.

Sorry, I think my initial sentence was a bit vague. We use Google Apps in our organization, my goal in mentioning that was so that it wouldn't be assumed that we have the ability to create a custom port on our SMTP servers. I didn't do a good job here. The Smart Security software we install only goes on residential machines. To your answer, if I'm understanding you correctly, you're basically saying that the email feature, while there, doesn't really work unless you're in an enterprise that's running it's own mail servers? If my assessment is accurate, is there a way to configure the Endpoint solution so that mobile users can use alternate SMTP ports?

We use Google apps exclusively in our business - we have no local server. So I'm trying to figure out a way for ESET's Smart Security to send using smtp.gmail.com:465. Questions: Is this even possible? How do I test to make sure that the machines are configured correctly? There appears to be no "test" button to verify the configuration. What logs can I look at to see what errors or successes Smart Security may be having while trying to communicate with an SMTP server?