[Can someone explain what to buy as I cannot work out what i need?!!]

I need one more anti-virus license for a Win10 machine.

I have 3 licenses on Smart Security, so do I just buy new licence? In which case what product? as there appears to be ESET Internet Security and 

ESET Cyber Security Pro and Essential Protection?!?! 

Is Smart Security no longer available? if yes which one has replaced it? 

Rather annoyingly the protection is only 1-5 https://www.screencast.com/t/Lpv9x2Rx  So presumably i have to buy another 1-5 device license? Which means there is 4 more than I need?

Sorry for all the questions, but without a phone number to speak to someone, with no way of sending a support ticket, certainly not one I could find or having an online chat!  I am a little stuck! 

 

[Why do I have upgrade 6 months before my renewal?]

hi 

Why am I being asked to update my ESET? See here: https://www.screencast.com/t/q1Sd3kjahMIj

Just wondering as my license doesn't run out for some time? 

PS five times to work out your 'Key Captcha' ....dump it and get one that is slightly more straight forward. 

[Set up RDP in firewall]

Hi 

thanks for the wonderful explanation. 

I found my external device DHCP IP and placed that into ESET existing 'trusted Zone' and logged in no worries

I only need access within the office, so this is perfect, I can now get rid of all remote software I have . 

Many thanks for that.  It is like breathe of fresh air 

[Set up RDP in firewall]

@itman  I have added the IP address, but it doesn't seem to work See here: 

As soon as I remove the firewall, bingo I am in. 

thanks for the article, I don't understand the scripts, and the 'Computer Configuration > Policies > Windows Settings > Security Settings > Restricted Groups' don't exist on my WIN10 machine.

 

So I think I will just migrate over the backups to the new user...  But if I could solve the 'Zones' issue that would be great

@peteyt that's great I can't get it to work for me. 

 

[Set up RDP in firewall]

@itman I have WIN10 pro

@Hpoonis I am fed up of Remote PC just freezing on top of disconnecting every 30 minutes.

TeamViewer was good but as you say they only want high spending big business!! Such a shame!

So for me RDP seems the better solution although there is some hick ups.

A) can't get firewall to accept me

B) I have to use a new different account on WIN machine. I don't know why it won't accept my standard user when try to connect . So I am going to have to back up and install all software on this new win user!

C) I have to click on WIN machine to accept my remote access

 

I work from home and find it really handy to be able to remote into the WIN machine to run software whilst working on my Mac.

 

@Marcos the only way I have been able to get the system to connect is to turn off ESET firewall. If I don't the remote connection just doesn't happen.

[Set up RDP in firewall]

Hi, 

I am trying to make an exception so I can access my laptop remotely.  I believe I have to enter something in the Firewall, but I canot figure it out, can you help?

 

Many thanks in advance