[ESET Protect 9.1.x Third Part Components]

Hello, the reporting of outdated third-party components is described in detail here:

https://help.eset.com/protect_admin/91/en-US/update_third_party_components.html

[Database server connection is not working]

Hello, the documentation is fixed (all available languages).

[ESMC Install Docs Correction: Tomcat TLS Catalina Connector XML]

Hello Staj,

the code in KB6721 has been updated updated. Now you can safely copy it (the hidden character has been removed).

Thanks for your valuable feedback!

[Upgrading ESMC from 7.1 to 7.2 never ends]

On 10/14/2020 at 12:27 PM, rpremuz said:

I was able to update ESET Rogue Detection Sensor to v. 1.1.693.1 by installing rdsensor_x64.msi from All-in-one Installer (x64.zip) for ESMC 7.2.11.3 (downloaded from https://www.eset.com/int/business/security-management-center/download/).

For upgrading Apache Tomcat from 7.0.96 to 9.0.39 I followed instructions from https://help.eset.com/esmc_install/72/en-US/upgrading_apache_tomcat_windows.html Though, the article does not say that after restoring server.xml file from previous installation you have to edit it to update the Tomcat path in the following line:

keystoreFile="C:\Program Files\Apache Software Foundation\Tomcat 9.0\.keystore"

Otherwise, the Apache Tomcat service will not start.

-- rpr.

Hello, the instructions for upgrading Apache Tomcat have been updated based on your suggestion. Thank you!

[ESMC 7.1 sorting in GUI]

Hello,

the sorting behavior in ESMC 7.1 is described here:

https://help.eset.com/esmc_admin/71/en-US/filters_layout_customization.html

[How I filter IP subnet address]

Hello,

you can follow this example:

https://help.eset.com/esmc_admin/71/en-US/dg_example_6.html

[best component for linux ESMC?]

Hello,

ESMC 7.1 supports only 64-bit operating systems. It is true that ESMC Virtual Appliance runs on CentOS, but you can use any of the supported Linux OS:

https://help.eset.com/esmc_install/71/en-US/linux.html

The supported Tomcat version is Tomcat 9:

https://help.eset.com/esmc_install/71/en-US/supported_versions_of_apache_tomcat.html.

We will fix the tomcat7 examples, thanks for your feedback.

See the supported MySQL (and ODBC connector) versions here:

https://help.eset.com/esmc_install/71/en-US/database_requirements.html

[How client / server works]

A table with overview of ESMC infrastructure elements and their main functions has been added to documentation:

https://help.eset.com/esmc_install/70/en-US/architecture.html

[How to sync Users of Active Directory ?]

Hello, you can use User Synchronization server task:

https://help.eset.com/esmc_admin/70/en-US/st_user_synchronization.html

[ESMC 7 VA: Dashboard connection status shows invalid data]

Hello, you can run the Reset Cloned Agent client task:

https://help.eset.com/esmc_admin/70/en-US/client_tasks_reset_agent.html

 

[Does ESMC 7 require JDK or just JRE?]

Hello, JRE is sufficient. JRE is often not distributed on its own, but a part of a bigger JDK package - that is the reason we are referring to JDK in ESMC documentation.

[Dynamic Groups with Two IP Ranges]

Hello Rafael,

it is not possible to include more IP ranges in one dynamic group template. For each IP range, you need create a separate dynamic group template (and a dynamic group), as described here:

https://help.eset.com/era_admin/65/en-US/dg_example_6.html

[Rd sensor en ESMC]

Hello @cesareset, I suppose that you refer to the RD sensor report where you can see the list of computers in the network. There was indeed a change: in ERA 6 the report was called 'Rogue computers ratio'. In ESMC 7, you need to look at the 'Rogue computers' report: https://help.eset.com/esmc_admin/70/en-US/fs_using_rd_sensor.html

 

[ESMC parent/child architecture]

Hello @Dom Prevost,

you can find useful information in the Knowledgebase article on how to create a branch office structure in ERA/ESMC:

https://support.eset.com/kb6321/ (ERA 6.5)

https://support.eset.com/KB6881/ (ESMC 7)

[ERA Agent installation issues on Debian 9]

Hi Joe,

indeed, OpenSSL 1.1.* is not supported, as stated in the Online Help:

https://help.eset.com/esmc_install/70/en-US/agent_prerequisites.html

You need to downgrade it to a supported version.

[Login failed: Connection has failed with state 'Not connected']

Hello,

it seems MySQL on your VA got updated to an unsupported version. Please follow the steps in this Knowledgebase article:

https://support.eset.com/kb6760/

[PDF Reports in Landscape?]

Hello Shane,

you can specify the page orientation here:

Option 1: Hover mouse cursor over the report, click the arrow next to Generate Now and select Schedule. Select Delivery -> Show print options.

https://help.eset.com/esmc_admin/70/en-US/schedule_a_report.html

Option 2: Go to More -> Server Tasks -> Generate Report. Select Settings -> select the desired Report Delivery -> Show print options.

https://help.eset.com/esmc_admin/70/en-US/server_tasks_generate_report.html

[Computer group with Agent but with no Antivirus installed]

Have you tried the setup from the example? This should work for you:

NOR

Managed products mask in ESET protected: Desktop

If you have also non-desktop clients, you need to add the respective category as well, .e.g. ESET protected: Server.

[Computer group with Agent but with no Antivirus installed]

Hello Maniel, here you can find an example of a Dynamic Group for computers with(out) the installed ESET security product:

https://help.eset.com/era_admin/65/en-US/dg_example_1.htm

["Operating system is not up to date" details]

Hi Maxim, ERA does not display the individual updates. The "Operating System Update" Client Task installs all the available updates:

https://help.eset.com/era_admin/65/en-US/index.html?client_tasks_system_update.htm

Currently, only for Windows one can select to additionally install the optional updates (again, all that are available).

[Apache Proxy]

HI Habib, have you read the documentation regarding Apache HTTP Proxy setup? For example this guide:

https://help.eset.com/era_bpg/65/en-US/index.html?install_apache.htm

If you need further assistance, please let us know more details about your setup of the Apache HTTP Proxy. Also, please let us know if you find a solution to your issue.