[Remote Administrator and Security Managment Centre]

Hello, 

 ESMC (ESET Security Management Center) is the newer version of ERA (ESET Remote Administrator). So I would highly recommend to focus on the ESMC. 

[ESMC 7.1 - errors in server trace.log]

Hello, 

 as stated in the Database requirements for ESMC 7.1 , MariaDB is not  supported for ESMC 7.1. 
https://help.eset.com/esmc_install/71/en-US/database_requirements.html

[Unable to Access Cloud Administrator]

Are you able to login to your ESET Business Account? 

[MDM iOS Exchange setup]

Hello, 

 this is described  in the product documentation: https://help.eset.com/esmc_admin/70/en-US//?admin_pol_for_ios_mdm.html  

[Windows updates install]

But as stated here :
 https://help.eset.com/esmc_admin/70/en-US/?client_tasks_system_update.html. 

Allow reboot - This option applies to Windows operating systems only and forces the client computer to reboot once the updates are installed. If this option is not selected, updates that require a reboot will not be installed. 

So in the current implementation, the scenario you want to achieve is not possible. You either install all updates and if one of them requires to reboot the computer will reboot. Or you install all updates that do not require a reboot. 

The only workaround for this can be to schedule the task in a timeframe when the reboot will not cause any problems.

[iOS device lock]

Hello, 

for this, you should use Client task -> Mobile -> Anti-Theft Actions -> Platform: iOS DEP -> Command: Find (Turn on Lost Mode). 

The device can be unlocked afterward only from ESMC Web Console with "Turn off Lost Mode " task.  

[Choice Mysql Windows or Microsoft SQL Express?]

Hello, 

 I think you can find useful information here : 
https://help.eset.com/esmc_install/70/en-US/installation_deployment_scenarios.html 
and here 
https://help.eset.com/esmc_install/70/en-US/infrastructure_sizing.html

[invalid https certificate]

It is possible to manage your mobiles with MDM  with certificates created only in the ERA/ESMC console. 

If your certificates match the requirements mentioned in the link above, and you are still experiencing problems, please contact ESET Tech Support.

[invalid https certificate]

Hello, 


For problems with the iOS12 certificate, please check the iOS 12 requirements https://help.eset.com/esmc_install/70/en-US/?mobile.html 

[iOS Profile Installation Failed]

Hello, 

 try this specific KB article: https://support.eset.com/kb6011/ 

and also the MDM troubleshooting: https://support.eset.com/kb6374/

Oliver

[Monitoring ERA via snmp]

Hello, 

have a look at this: https://help.eset.com/esmc_admin/70/en-US/how_to_configure_snmp.html 

[ESET MDM and IOS 12]

Hello, 
the content is available at https://help.eset.com/esmc_install/70/en-US/?mobile.html

[Export Policy to Text or PDF]

There is no such option at the moment. But you can create a read-only user for them and give that user permissions to see your policies. This way they can navigate to the Policies, click on any policy they need and under the Setting tab see all the applied settings of the policy. 

[Difference between Agent Policy and Security product policy?]

Hello, 

 Agent policy settings are described here: https://help.eset.com/esmc_admin/70/en-US/agent_settings.html 

and Security product proxy settings are described here: https://help.eset.com/esmc_admin/70/en-US/agent_settings.html

You can also find the full description on how to set up the proxy for ESMC here: https://support.eset.com/KB6750/ 

[High Availability for ESET Security Management Center]

Hello, 

you can find useful information here: https://help.eset.com/esmc_install/70/en-US/failover_cluster_linux.htmlhttps://help.eset.com/esmc_install/70/en-US/failover_cluster_linux.html 

[Office 365 Settings not working for SMTP]

Hello, 
For Notifications- > Distribution -> Send email it is required to configure : 
Admin -> Server settings -> Advanced Settings ->  SMTP Server. as stated here : https://help.eset.com/era_admin/65/en-US/?admin_server_settings.html -> "SMTP server - Use an SMTP Server to let ERA Server send email messages (for example email notifications or reports). "

[Web control - default block all?]

Hello, 

you should be able to do this via :  Web and Email -> Web Access protection - >  URL Adress Management -> Adress List -> (Edit) =>> Here you can use the "wildcard" to block all URLs except those included in a list of allowed addresses. 

[ESET Remote Administrator state not connected(Database Error)]

Hello, 

 please check the version of MySQL and ODBC driver and follow the instructions here : https://support.eset.com/kb6760/ if it matches your situation.

[Era Server in Lan, Era Proxy in DMZ]

At this point, I would recommend contacting  ESET technical support, with a reference to this forum topic.

[Era Server in Lan, Era Proxy in DMZ]

For the MDM part : 
 what is the version of MDM and ERA server you are using? ( because you mentioned v6.3 and v6.4 documentation articles)

This is a detailed guide with everything you should know/do to successfully enroll a mobile device: (Android: https://support.eset.com/kb3686/   /  iOS: https://support.eset.com/kb6368/   )

[Cannot uninstall or repair ERA Agent]

Hello,

can you please share some additional information? 

Agent version: 

OS of the client device: 
Thanks. 

[ESET RA MDM troubles]

Hello, 
 please verify that the firewall is configured for all required MDM ports https://help.eset.com/era_install/65/en-US/index.html?ports_used.htm so that the MDM server can connect to the APNS server. 
Another issue can be in the APNS certificate. Verify that the hostname of the MDM server is consistent in the MDM certificate as well as in the APNS certificate. 

Oliver.

[moving era_db to another SQL Server instance]

Hello, 
because there is a major-version difference in the DB server, it is not possible to move the DB from newer-version DB server to older one.  In this case, I would recommend to "to move all other databases from the SQLEXPRESS instance (v11.0.2100) to the newer instance (ERASQL, v12.0.2000) in order to let my server only need to run one instance?"

Oliver. 

[Addding MDM role to ERA VA]

Hello, 
MDM is managed via ERA Web Console.

Oliver. 

[MDM Enrollment not working]

As this is usually a temporary issue, if the issue still persists, I would suggest opening a support ticket, with appropriate logs so it can be investigated further.