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Everything posted by Serial.com

  1. Hello Rami In my understanding, the configurations carried out described by me in the apparmor are only giving access to Eset to free scan the files blocked by it, the other applications will continue being blocked, since the permission was only granted to Eset next to apparmor. Surely the developers of this AV Eset are unwilling to work in accordance with the guidelines imposed by the apparmor. It is common for two security processes to conflict. Recently I installed one of my machines Kaspersky Endpoint Security 10 for Linux and to my surprise, all the settings were changed without user intervention, making the machine stable and secure. The only problem I encountered in installing this kaspersky AV was that it could not install due to a file left by ESET at the time of uninstallation, making it impossible to install kaspersy, libc6: i386. Here in the Forum it is difficult to get an answer, depending on what we ask or have doubts, because they push us to the technical support. In technical support the answers are always based on CRTL C and CRTL V with evasive and very cold responses. I'm tired of this and decide to try to send all my doubts and requests for improvement of this Av Eset to the company's CEO, President, Vice President and Board of Directors for who knows, at least let us be heard. Strong embrace Rami Serial.com ******************************************** Olá Rami No meu entendimento, as configurações realizadas descritas por mim no apparmor estão apenas dando acesso ao Eset para liberar varredura aos arquivos bloqueados por ele, os demais aplicativos continuarão sendo bloqueados, uma vez que a permissão foi tão somente concedida ao Eset junto ao apparmor. Com certeza falta boa vontade dos desenvolvedores deste AV Eset para que trabalhe em conformidade com as diretrizes impostas pelo apparmor. É comum dois processos de segurança entrarem em conflito. Recentemente instalei numa de minhas maquinas o Kaspersky Endpoint Security 10 for Linux e para minha surpresa, todas as configurações foram alteradas sem intervenção do usuário, tornando a maquina estável e segura. O Único problema que encontrei na instalação deste AV da kaspersky, foi que ele não conseguia instalar devido um arquivo deixado pelo Av ESET no momento da desinstalação, impossibilitando a instalação do kaspersy, sendo o libc6:i386. Aqui no Fórum é difícil conseguir alguma resposta, dependendo do que a gente pergunte ou tenha duvida, pois nos empurram aos suporte técnico. No suporte técnico as respostas são sempre pautadas em CRTL C e CRTL V com respostas evasivas e com muita frieza. Cansei disso e decide tentar enviar todas as minhas duvidas e solicitações de aprimoramento deste Av Eset junto a OUVIDORIA da empresa, Presidente, Vice presidente e Diretoria para quem sabe, pelo menos a gente seja ouvido. Forte abraço Rami Serial.com
  2. Hello Marcos I hope these serve: ##RE-532974## , Ticket ##RE-533029## , Ticket ##RE-533029## , Ticket ##RE-533234##] , #3987] If you need to send all the emails with a copy for you too Thanks Serial.com
  3. Hi Marcos Having a forum just as a showcase of a product is just perfumery. Certainly the problem has already been reported to Eset support as I always do. What we look for in forum is exactly this, to share knowledge with each other in the mutual aid in possible solutions of problems that often we do not find in the Support Eset by the poor attendance and even in the Eset Forum. How hard it is to see you treat your customers, users and fans of Eset products as a mere ticket. Sincerely, ******************** Hi Marcos Ter um fórum apenas como Vitrine de um produto é apenas perfumaria. Com certeza o problema já foi reportado ao suporte Eset como sempre o faço. O que buscamos em fórum é exatamente isso, compartilhar conhecimento uns com os outros na ajuda mutua em possíveis soluções de problemas que muitas vezes não encontramos no Suporte Eset pelo mal atendimento e inclusive no Fórum Eset. Como é duro ver vocês tratarem seus clientes, usuários e admiradores dos produtos Eset como mero ticket. Cordialmente, Serial.com
  4. Hi, Eset Staff e Equipe Eset In November 2018 the same thing happened and I did not get a response, as can be seen in this link below: Its indication had no effect whatsoever, where I found a solution on third party pages so that Eset for Linux 4.0.90 could work on Deepin 15.9.1, as it can be seen and searched in the link below. The tip is that eventually the Eset laboratory can make the possible correction in the downloadable application that still remains uncorrected. https://bbs.deepin.org/forum.php?mod=viewthread&tid=144099&highlight=Eset Sincerely Serial.com
  5. Hi Peter Now you need to research and troubleshoot these error messages that still continue to appear in the Eset Event Log. 26/02/2019 08:32:48 ESET Daemon Error while updating anti-virus modules: An error occurred while downloading the update files. 26/02/2019 08:32:39 Media control access Unable to unlock removable media (org.freedesktop.udisks2.filesystem-mount) 25/02/2019 15:38:58 ESET Daemon Unable to read from socket: Connection reestablished by same protocol level 02/25/2019 15:28:40 Media control access Unable to unlock removable media (org.freedesktop.udisks2.filesystem-mount) 25/02/2019 15:27:11 ESET Daemon Unable to read from socket: Connection reestablished by the same protocol level 25/02/2019 15:27:11 ESET Daemon Unable to read from socket: Connection reestablished by the same protocol level 02/25/2019 15:27:04 Media control access Unable to unlock removable media (org.freedesktop.udisks2.filesystem-mount) Thank you Edson
  6. Hello Eset Team Eset Business for Linux version 4.0.90 installs, but does not open in Deepin 15.9.1 Does anyone know how to make the app open, work, and update? See the images below: I thank you for your attention Serial.com
  7. Hi Ramos In contact with the personal Ubuntu developer, I got this solution so that Eset has access to the Ubuntu files through the command line. I tested only on Ubuntu 19.04 Disk and the error messages that appeared in Eset no longer appear. See if that helps, since ESET takes a long time to give a return to its users. Please add these lines to your /etc/apparmor.d/abstractions/base file: Do not forget to open gedit with root /etc/opt/eset/ r, /etc/opt/eset/** r, /opt/eset/esets/lib/** mr, unix, (connect, send, receive) peer = (addr="@2F746D702F65736574732E736F636B00*") EDITED: unix, (connect, send, receive) peer = (addr = "@ 2F746D702F65736574732E736F636B00 *") should only be replaced with unix, if this is not done error messages appear on apparmor when the machine boots. Then sudo /etc/init.d/apparmor reload If that appeared to work fine, then reboot. Example: edson@edson-p6540br:~$ sudo su[sudo] senha para edson:root@edson-p6540br:/home/edson# geditmalloc_consolidate(😞 invalid chunk sizeAbortado (imagem do núcleo gravada)root@edson-p6540br:/home/edson# sudo /etc/init.d/apparmor reload[ ok ] Reloading apparmor configuration (via systemctl): apparmor.service.root@edson-p6540br:/home/edson# After that, the only error message that appears is that the disks are not mounted. E / T: It is being investigated why the snapd's do not allow access to Eset and everything can be seen and accompanied in this link below: https://bugs.launchpad.net/ubuntu/+source/snapd/+bug/1571531 Strong hug and good test! Edson Santos
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