joeljoroff 0 Posted July 5, 2023 Share Posted July 5, 2023 Outlook attachments slow to open (30 sec) when Nod32 active. OK when off. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted July 5, 2023 Administrators Share Posted July 5, 2023 What version of ESET NOD32 Antivirus do you have installed? Does temporarily disabling integration with MS Outlook make a difference? If not, does pausing real-time protection help? Do you fetch email via POP3(S), IMAP(S) or MAPI from your company's mail server or from a public server, such as Gmail? If the former, do you use shared mailboxes? Link to comment Share on other sites More sharing options...
joeljoroff 0 Posted July 5, 2023 Author Share Posted July 5, 2023 ESET Internet security 16.1.14.0 POP3(S), IMAP(S) via Gmail Disabling integration with MS Outlook does not help. Pausing real-time protection works. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted July 6, 2023 Administrators Share Posted July 6, 2023 Please carry on as follows: Disable Protected service in the HIPS setup. Reboot the machine. Launch Procmon and start logging. Launch MS Outlook and reproduce the issue. Stop logging. Save the Procmon log unfiltered and compress it. Collect logs with ESET Log Collector. Upload the generated archive along with the Procmon log here. Re-enable Protected service and reboot the machine. Link to comment Share on other sites More sharing options...
joeljoroff 0 Posted July 9, 2023 Author Share Posted July 9, 2023 Hope this is what you need. collector_log.txt ProcessMonitor.zip Logfile.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted July 9, 2023 Administrators Share Posted July 9, 2023 LogFile.zip is unavailable. Collector_log.txt is just a small text log, we'll need a much bigger archive with logs collected by ESET Log Collector. 1, Run ESET Log Collector 2, Click Collect 3, Provide the generated zip file. Link to comment Share on other sites More sharing options...
joeljoroff 0 Posted July 11, 2023 Author Share Posted July 11, 2023 Hope this is what you need. collector_log.txt ProcessMonitor.zip re-uploaded logfile Logfile.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted July 11, 2023 Administrators Share Posted July 11, 2023 The Procmon log doesn't show any unusual activity or operations that would take seconds. I'd recommend raising a support ticket since further troubleshooting will be needed and the case will need to be tracked in the support ticketing system. Also note that you've provided only the operational log collector_log.txt and not a zip file with actual logs. According to the Procmon log, ELC was still collecting logs when you've uploaded the the text log file. The log was cut at "ESET SysInspector log is being generated". Link to comment Share on other sites More sharing options...
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