nazar086 0 Posted May 28, 2023 Share Posted May 28, 2023 I installed Smart Security Premium 16 on my laptop, a trial license, the signature database is not updated for several days. What should I do in this situation? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted May 28, 2023 Administrators Share Posted May 28, 2023 Please provide logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
nazar086 0 Posted May 28, 2023 Author Share Posted May 28, 2023 The log cannot be collected, the sysinspector gives an error. Link to comment Share on other sites More sharing options...
Solution nazar086 0 Posted May 29, 2023 Author Solution Share Posted May 29, 2023 Due to the fact that your given product is not able to protect the laptop, I removed it. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted May 29, 2023 Administrators Share Posted May 29, 2023 There could be a problem with the OS itself since ESET Log Collector did not run either. If you decide to troubleshoot the issue and run ESET Log Collector again, please provide collector_log.txt which should contain more information about the error. Link to comment Share on other sites More sharing options...
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