Alexander Szewczyk 1 Posted September 2, 2022 Share Posted September 2, 2022 (edited) Hello, I have the following problem: I am trying to install ESET Endpoint Antivirus with the Management Agent on several machines, I created and downloaded the installation package in the cloud, but I get a connection error. In the network I use an OPNsense firewall and a Squid proxy, but on both the rules are entered appropriately (presumably). I am attaching a log file from %temp%/eset. installer_20220901111743_eraa.log Edited September 2, 2022 by Alexander Szewczyk Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted September 2, 2022 Administrators Share Posted September 2, 2022 It looks like the managing agent is already installed and an upgrade is attempted. Does uninstalling it first make a difference? Quote The Installer has insufficient privileges to modify this file: C:\Program Files\ESET\RemoteAdministrator\Agent\ProxyConnector.dll. Could not remove the folder C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Modules\em000_64\1064\. Link to comment Share on other sites More sharing options...
Alexander Szewczyk 1 Posted September 2, 2022 Author Share Posted September 2, 2022 I did that, but it still doenst work. Here are some new logs. installer_20220901113718_eraa.log Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted September 2, 2022 Administrators Share Posted September 2, 2022 Quote Modifying P_LAST_LOG_MESSAGE property. Its current value is 'INFO: Successful GET property 'P_FORCE_STOP_MSG' with value - Database exists but could not be upgraded, database status is: DB_INVALID'. I'd recommend opening a support ticket for help with further troubleshooting of the issue. Link to comment Share on other sites More sharing options...
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