64bit images not supported

[Todd Fitz 0]

*** 64 bit images not supported ***

1. downloaded the latest *.img file 
2. Used rufus to create bootable usb
3. in Dell boot menu, I'm choosing "UEFI -usb"
4. It give me small ESET menu, I choose sysrescue
5. I then get the message stating "only 64bit images supported"

 

This is a new Dell Latitude system, with Win10P 64bit installed.  None of the previous articles in the forum were of any assistance, I shouldn't have to boot in legacy mode to scan a system, your giving us the option of using UEFI, why won't it work ?  The boot folder of the USB does contain the 64bit files needed, why is this broken ?

We are a paying customer, we rely heavily on this tool working properly to scan systems for staff working remotly.

Thanks

Todd