DanielMB 0 Posted April 28, 2020 Share Posted April 28, 2020 Hi there! I have recently formatted my computer and reinstalled the system. As I was syncing my IMAP mail with several years of mail ESET ad-in was making Outlook perform very slow. So I started the mail client as an administrator and fully removed the ad-in. Now I can't re-enable it cause it doesn't show on the list. See the picture attached. So, how can I reinstall the ad-in to be able to enable it there? I tryed to reinstal ESET Internet Security, but it didn't work. How can I faix it? Thanks, - DanielMB. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted April 28, 2020 Administrators Share Posted April 28, 2020 I would assume that uninstalling and reinstalling ESET Internet Security should fix it but you wrote it didn't. Therefore I'd suggest opening a support ticket with your local ESET distributor for further troubleshooting the issue. Link to comment Share on other sites More sharing options...
DanielMB 0 Posted April 29, 2020 Author Share Posted April 29, 2020 Hi there, Marcos! Is there a way to contact international support? The local distributor is being really unhelpfull. They just told me that the add-in is provided by a third party and so they don't provide support for it. And I'm really havin a hard time believing ESET ad-in would be provided by a third party and that they can't support it. Thanks againm - DanielMB Link to comment Share on other sites More sharing options...
itman 1,740 Posted April 29, 2020 Share Posted April 29, 2020 Via Eset Gui, disable Outlook plug-in option in Email Protection. Save your changes. Close the Eset Gui. Reopen the Eset GUI. Enable Outlook plug-in option in Email Protection. Save your changes. Close the Eset Gui. Check if Eset add-on has been added to Outlook's COM add-ins. Link to comment Share on other sites More sharing options...
DanielMB 0 Posted April 29, 2020 Author Share Posted April 29, 2020 (edited) Hi, itman! This procedure didn't work. Would you happn to know which DLL should I pint Outlook to add the add-in? Thanks, - DanielMB. EDIT: I would also wish to know if the add-in is compatible with the lates office (Microsoft 360), since I'm just about to format everything again just for this. Edited April 29, 2020 by DanielMB Link to comment Share on other sites More sharing options...
itman 1,740 Posted April 29, 2020 Share Posted April 29, 2020 1 hour ago, DanielMB said: Hi, itman! This procedure didn't work. Would you happn to know which DLL should I pint Outlook to add the add-in? Sorry, can't help you on this. I don't use Outlook. Link to comment Share on other sites More sharing options...
DanielMB 0 Posted April 29, 2020 Author Share Posted April 29, 2020 Thanks a lot for the effort. I'm trying to contect internetional ESET's support itself. Link to comment Share on other sites More sharing options...
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