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V7 upgrade fails - Nothing running on 8444


rbrookbanks
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I've found a couple of issues upgrading Remote Administration/Management from V6 to V7 that may help someone in future.

Firstly the install fails with an error message "localsystem is not a valid user or group" if the service is running on a DC as in SBS. Change the service account to the DOMAIN\administrator account, restart the service and you can run the upgrade. (.\Administrator didn't seem to work)

 

Secondly if you follow the instructions here

https://support.eset.com/kb6925/

The upgrade will fail if your existing Apache is the x86 version as the new version is x64. When you replace the files in the new x64 version you'll have to edit server.xml to reflect the new path to .keystore 

C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\.keystore
C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\conf\server.xml
C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\webapps\era\WEB-INF\classes\sk\eset\era\g2webconsole\server\modules\config\EraWebServerConfig.properties

 

It can be edited with Notepad, just remove the " (x86)" and it should work. No other files needed editing.

Hopefully this is useful.

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