[ESET DOUBLE MAIN GUI IN TASK MANAGER]

The phenomenon double ESET Main GUI have fixed it, however I still got another phenomenon as reported it before "Rapidly double updating activity", for clear what look like I cannot attach the screen video clip here, any suggestion how to show the video screen clip here? 

Please advise if is it normal?

Awaiting a respond from ESET Technical support.

[ESET DOUBLE MAIN GUI IN TASK MANAGER]

9 hours ago, razorfancy said:

@HANDJOJO

Have you try to reboot your PC?

Also did you clean install v12 or did you update to v12 using Eset v11 regular update notification or did you update from Eset v11 to v12 using offline installer of v12?

I update from Eset v11 to v12 using offline installer of v12 and didnt got the bug you post.

I got the update through during through "Check for updates...", I think is better I should update through clean install. Probably this phenomenon during update the patch in version 11.

Thanks all.

[With the New Product comming soon ver.12 whether ESET will participate again in Av-Test]

Thanks Rami for your sharing information.

[ESET DOUBLE MAIN GUI IN TASK MANAGER]

I just recently check the Task Manager and I found there are two ESET Main GUI as per attached screen shot, and also when check for update there also two times the program check the update rapidly, whether is it normal ? For the information I'm using ESET Internet Security 12.0.27.0.

Awaiting the explanation.

B/regards,

[ESET Internet Security 2019]

The update to new version also update the "The Cleaner Module", HIPS, Anti Spam, and Performance.

 

[With the New Product comming soon ver.12 whether ESET will participate again in Av-Test]

Good to see participate again.

[Did I install version 12 the correct way ?]

I got the update to version 12.0.27.0 through overlay update module, so far working well, and think with this way you don't need to re-setup the program as well as no need to recognized/rename again the devices in your home network.

 

 

[With the New Product comming soon ver.12 whether ESET will participate again in Av-Test]

Thanks for the reply, however ESET has been absent for several months as per screen shot attached.

We hope it will be back with new version.

B/regards, 

[How to tracking the location with my ESET menu instead of use SMS command]

Dear Marcos,

Sorry delay reply your post, thank you for your advice.

Best regards,

[With the New Product comming soon ver.12 whether ESET will participate again in Av-Test]

ESET Home user product is coming and will reach the customer, whether with the new version ESET will be participate again in AV-TEST?

Thanks.

[How to tracking the location with my ESET menu instead of use SMS command]

Unfortunately in app.purchase, just to tracking the locator should spend the extra money. I saw another application bundled with track locator can use their own web base.

 

[How to tracking the location with my ESET menu instead of use SMS command]

Thanks Marcos for your reply,

Weather The Parental Control is the ESET product or 3rd party product?

 

[How to tracking the location with my ESET menu instead of use SMS command]

Dear ESET,

1. Please advice how to tracking phone location of my phone in My ESET web menu (MY ESET.COM) instead of use SMS Command, as I didn't found in My ESET menu.

2. When tracking using SMS Command there are many reply at least 3 SMS reply, for me is it not efficiently as it will drain my SMS Quota (as well as If I didn't have anymore quota I cannot tracking my child phone), therefore I prefer to use MY ESET.COM menu, unfortunately I didn't found a Realtime menu command.

Awaiting the advise.

Thanks & B/regards,

 

[ESET & incoming Windows 10 RedStone 5 update]

Dear All,

Thanks for your kind information and explanation, we glad to see the incoming new version of EIS 2019.

B/regards,

[Mobile phone with Linux OS can connect to my home router with strong password]

Dear All,

I didn't using a Router but only modem with Wifi that I already have the strong password. However when I check it in the maps all activity from this phone have blocked.

This smartphone came from a technician of my provider when setting up a problem in my connection, probably a technician has turn WPA key in my Modem for him allow to connect it.

B/regards,

 

[Mobile phone with Linux OS can connect to my home router with strong password]

Dear all,

I just wonder that someone have a smartphone with Linux OS can connect to my Home Network with strong password, that indicated in My EIS Home Network Maps, the smartphone Icon appeared with yellow star, and when I checked it several activities were blocked.

My question why this smartphone can entrance to my Wifi Router with Password and this smartphone can take over my Home Network if I shutdown the computer (EIS can't monitor it).

For the information my OS is Windows 10.

Please advise me.

Thanks & Br/egards,

[ESET & incoming Windows 10 RedStone 5 update]

Please inform with current version of EIS 11.2.49.0 would be compatible with incoming Windows 10 RedStone 5 (RS5), just to avoid a trouble when user update to this version of Windows such as bluescreen and etc.

Thanks & B/regards,

[ESET app lock not properly working to protect Google drive and general function]

I don't know is it to earlier or not as I just click on the google drive icon, then the Apps Lock look like not consistence sometimes the running well soon after I click it, probably Apps Lock delay to cover the google drive.

Yes I set to re-locks after the screen off.

[ESET app lock not properly working to protect Google drive and general function]

Dear ESET Technical Support,

My ESET App Lock seems not working properly to lock Google Drive App, as I can open it without request the PIN code to open, even I have locked it (in ESET Mobile Security status was locked it).

For the information :

ESET Mobile Security version 4.1.20.0-0

Android vertion 7.0

Google Drive App version : 2.18.232.03.46

Awaiting the solution.

[Anti-Theft no on demand location instead of use "Test antitheft" and sms command]

Dear ESET Technical Support,

Recently I install ESET Mobile Security Premium, I have a trouble to on Demand check the location of my phone in My Eset.com under Anti Theft menu, as I didn't find to on check the location instead of use Anti Theft Test and SMS Command.

Please advice me how to check the location by on demand, and please inform whether ESET Mobile Security give a report such as location during in periods time instead of when the low battery.

Awaiting the respond ASAP.

Thanks & B/regards,

[IS IT THE ESET ADDRESS ?]

Thanks Itman for your clear information, I think I don't need to set the rule in ESET Firewall as this activity has appeared since yesterday.

B/regards,

[IS IT THE ESET ADDRESS ?]

Thanks Itman for your information, my question is why my EIS block this certain activity if this address came from ESET NET hosted, its seems like unwanted activity.

Awaiting the clear information.

B/regards,

[IS IT THE ESET ADDRESS ?]

I have been reported this similar address and then Marcos has replied my massage that he will ask to the developer, however till now no further information about for what this activity.

Thanks.

[IS IT THE ESET ADDRESS ?]

It's look like Telemetry, and for what this activity concern it?

Can anyone inform me.

Thanks

[IS IT THE ESET ADDRESS ?]

Please inform me whether this is the ESET's server address, as I seen again this address in my Home Connection, as per screen shot attached.

Awaiting the information from ESET Staff

Thanks.