Gilles-VMS

Hi @Vaneet Singla
It's eraserver.service
Did this happen after you ran a ESET PROTECT Components Upgrade task? This seems to remove the service if run on the server.
I've had a support ticket open reporting this bug to ESET support for 2 weeks now but so far, they have just repeatedly responded giving links to solutions for the ODBC & SHA1 bugs. It's not the same issue.

The only solution for me was to roll back to a backup.

Exactly! First, we couldn't select the server for components upgrade. Once they fixed it, now the eraservice is gone. I agree with ODBC and SHA1 as i tried both and still not able to login to web console. Please let me know if you get a meaningful response from support. I might end up opening up a support ticket too. 

I had a little time today and have been experimenting more with the issue of
Login failed: Connection has failed with state "loginConnectionStateNotConnected"
after an ESET PROTECT Components Upgrade task is run on the server.

I have created a test copy of the virtual appliance, reset it to factory (to eliminate the issue being my database or settings), then ran the ESET PROTECT Components Upgrade task on the server. I get the same error Login failed: Connection has failed with state "loginConnectionStateNotConnected"

I therefore believe this is a bug with the new appliance and have started a support case.

Can confirm that running the task is now possible.
However, after running the ESET PROTECT Components Upgrade task I'm now unable to log in to ESET PROTECT again.
Login failed: Connection has failed with state "loginConnectionStateNotConnected"

As of 4/16/24, there still appears to be no fix for this for the on-prem appliance. It still require a server to be selected, and the selection dialog is still empty. Any idea when we might see a fix (which I assume would be an updated appliance)? Can't really move to the Rocky-based appliance until it is. Server v11.0.215.0, Web Console v11.0.193.0.

We expect the problem to be fixed tomorrow. In particular, you should be able to finish creation of the task without the need to select a referenced server.