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FaithfulAdventurer gave kudos to Marcos in Unable to Open Main Window of ESET Smart Security or install a new version of the program in my computer
You've mentioned version 10.1.245, perhaps you meant ESET Endpoint 10.1.2045? Anyways, it appears that you have an ESET Internet Security license so please uninstall ESET, run the ESET Uninstall tool in safe mode to remove possible leftovers and then install ESET Internet Security 17.1.9 from scratch.
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FaithfulAdventurer gave kudos to LesRMed in Unable to Open Main Window of ESET Smart Security or install a new version of the program in my computer
Try running he ESET uninstaller in safe mode. See this link: https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool.