Has this been resolved? What did support tell you. Having the same issue on 2 Macintosh machines (macmini9,1 with m1 processor, macOS 11 (Big Sur)).
Current agent version is 10.0.3091.0. Upgrade to 10.1.3268.0 fails.
2023-12-01 15:05:27 Error: ConfigResetAll: ModuleManager: Unable to load module MODULE_ID_CONFENG2_ERA. Reason: 7001
2023-12-01 15:05:27.N Information: Installer: Failed resetting configuration.
2023-12-01 15:05:27.N Information: Installer: /tmp/PKInstallSandbox.rQut7i/Scripts/com.eset.remoteadministrator.agent.QY11Vu/postinstall: 854: Error '1' occured resetting configuration
