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Bogdan Husdup

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Posts posted by Bogdan Husdup

    Eset apache http proxy behind corporate proxy

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi everyone,

    I just configured the eset http proxy behind a corporate proxy (on the same vm with an eset-proxy for clients from another location), of course with same change in config file (I added this line in the bottom ProxyRemote * hxxp://proxy:port in order to work well with corporate proxy) and the Eset Endpoint Antivirus 6.6 is finally updating (as we used folder mirror until now).

    I have 4 question about this eset apache http proxy:

    1. Is it mandatory to use eset apache http proxy if we have already a corporate proxy in place?

    2. The cache folder from apache http proxy installation folder shoudn't be populated with updates? For the moment it is empty!

    3. Why is a lot of traffic going to a.c.eset.com? What is this eset subdomain?

    4. If eset apache http proxy is creating cache locally why I see each time when I deploy a new eset antivirus 6.6 traffic through the proxy to update.eset.com?

    Thanks

    Hips - Basic and Advanced

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi everyone,

    I searched in Eset documentation what exactly mean and is doing all HIPS settings but didn't find something concrete. 

    Can someone from eset team or some member which is really using HIPS to tell exactly what do each HIPS basic and advance settings?

    Thanks

    P.S. I tried to use since early version of era 6 but didn't worked properly. Once with version 6.5 I observed that HIPS is mandatory but I observed that some users are complaining about slowness of computers. I deactivated for the moment since 1 week and looks like people are not complaining anymore :)).

    2017-09-21 15_15_08-ESET Remote Administrator.png

    Endpoint Security 6.6 - Modules Update Failed

    in ESET Endpoint Products

    Posted

    Hi @Marcos,

    I'll need to swap my infrastructure from mirror to http proxy solution if I want to upgrade the clients to 6.6 version?

    My current infrastructure is working very well with mirrors as I have 6 location around the world and the era6-mainserver is connected to take updates from internet and is set as mirror for proxy locations. Also my era6-proxyservers are set as local mirror for each location computers.

    Thanks

    New static OU appeared in eset web interface

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi everyone,

    Since a while a new static OU appeared in the era6 web interface named AD - Syncronized with the whole hierarchy of the domain. Now we have the domain with its static OUs and also a parent named AD - Syncronized which is a copy of our domain hierarchy and of course that 95% of the moved from domain hierarchy in the new hierarchy named AD - Syncronized (this is a copy of our domain hierarcy).

    All eset policies applied to our domain are not applied to AD - Synchronized unfortunatelly.

    Is there a solution about how can we resolve this?

    Thanks

     

     

    Eset remote administrator service not starting

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by Bogdan Husdup

    Hi MartinK,

    The issue with this error was that I didn't copied the config staupconfiguration.ini (in the documentation at prerequisites is putting to bakcup but on the manual upgrade part is not saying that you need to copy it back) but still can't access the web interface is saying Login failed: Connection has failed with state 'Not connected'.

    Do you have any tips for the issue with not connecting on the web interface?

    One error found on the last error log html page from Logs folder

    [Microsoft][ODBC SQL Server Driver] 
    Invalid object name 'tbl_log_apps_installed_status'.

    Thanks

    Eset remote administrator service not starting

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi everyone,

    I upgraded manually to the new version of era (from 6.4 to 6.5) and during the installation I received an error that said the the EraServerSvc can't be started (this service was modifiied from version 6.1 to start with  domain\administrator user)and to check if I have enough privileges I clicked on retry and the upgrade was successfully. 

    After this I started the tomcat and waited a while and I said to try to connect on the web interface. I can see the webinterface but when I put the username and the password is not connecting.

    I checked the server and surprise the EraServerSvc service is not started and when I try to start it manually I receive the following error (please check the attach). Please let me know how can I resolve this issues!

    I tried to run the installer again and to select repair but is asking me for a user and password database even if I select DB with windows authentication.

    Thanks

    2017-04-07 12_29_59-era6-mainserver - Remote Desktop Connection.png

    Clients without FQDN always show up in Lost & Found

    in ESET PROTECT On-prem (Remote Management)

    Posted

    On 3/23/2017 at 6:19 PM, MartinK said:

    Could you be more specific? You want to skip computer removal or move during AD/LDAP synchronization task in case computer is no longer present or was moved in AD hierarchy? Or you would like to prevent ERA users to move computer?

    I'm referring on computer which are in Lost & Found. I move them in the static groups but after sync with AD they are moved back in Lost & Found. As another user said, is there any possibility to avoid this issue? (that after resync with AD the computers which was moved in some static groups to remain there?)

    Thanks

    ERA 6.2 antivirus

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi everyone,

     

    I installed antivirus from ERA server - Eset Antivirus 6.2.2.

    Some users with windows 8.1 are complaining that they lost internet connection from time to time.

    I checked the browsers and I couldn't access any webpage but when I tried to ping google.com from cmd I received reply.

     

    Do you have a resolution for this?

     

    Thanks

    Upgrade to 6.2.2021.2 Endpoint Antivirus - wrong notification

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by Bogdan Husdup

     

    Hi Bogdan

    That your computers are freezing is NOT a bug, but a feature so good that Eset won't tell you about it, even though they know about. It ensures that your users is very unproductive and always angry. Eset even admits the error, but have no plans about fixing it.

    The solution is to uninstall the agent, with a stop managing task in era. The clients will still be protected by the endpoint antivirus but not manageble. This gives you time to find another AV provider.

    https://forum.eset.com/topic/5935-era-agent-62110-causing-computers-to-freeze/page-1

     

    Thats not realy helpfull what you post, the solution is: hxxp://support.eset.com/kb2567/ and it works, no freeze after this.

     

     

     

    To the Topic -> The Problem is the new Agent, not the new Version of the Antivirus Client. With old Agent and the new antivir Version the notification not shown!

     

    The issue is resolved with the Microsoft fix - I agree but take in consideration if you have for example 600 pcs around the world and you need to install the eset 6 on all pcs. Is not that good to install manually the microsoft fix on all pcs.

    The microsoft fix as I read can't be installed with WSUS on pcs with windows 7. I need to check more.

    Upgrade to 6.2.2021.2 Endpoint Antivirus - wrong notification

    in ESET PROTECT On-prem (Remote Management)

    Posted

    1. I installed manually the antivirus and after a while I installed the agent from era6 server - this pcs looks ok in webinterface

     

    2. Installed agent from era6 on pcs with eset v4 and this pcs looks good in webinterface. After the upgrade to v6 of antivirus from era6 server in the web interface I received the warning like in first post picture.

     

    2. Installed agent from era6 server and antivirus from era6 server and the warning from first post is present.

    Upgrade to 6.2.2021.2 Endpoint Antivirus - wrong notification

    in ESET PROTECT On-prem (Remote Management)

    Posted

    I have the same issue:

    Windows Security Center indicates that the feature is not installed or is not running properly Security notification Operating system Antivirus 2015 Sep 16 14:17:29 Warning

     

    The antivirus is working on computers.

     

    Also if I want to modify something on the agent (for example to set the proxy server) the computers with windows 7 will freeze :(.

    Era agent 6.2.11.0 causing computers to freeze

    in ESET PROTECT On-prem (Remote Management)

    Posted

    I have the same issue. I modified an agent policy and the computers freezed, hope that if I don't modify anything on policies the computers will not freeze anymore.

     

    I installed yesterday https://support.microsoft.com/en-us/kb/2664888and looks like the issue is resolved but I'm not 100% sure.

     

    Don't like this bug at all. I started to put this version of eset in production and surprise the computer are freezing.

     

    Hope the issue will be resolved ASAP.

     

    Thanks

    Agent disconnectionESET Remote Administrator (Server), Version 6.1.444.0

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi Marcos,

     

    The issue is 90% resolved.

    Workaround:

     

    1. I deleted era proxy because I configured a era proxy on a office subsidiaries but was some malfunction regarding the peer is not find or something like that.

     

    2. Yes we use a proxy server and I set proxy server on agent settings.

     

    My question is why do we need to use a proxy server for agents? The mainserver and agents are in lan.

     

    Thanks

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