Bogdan Husdup

Hi everyone, I just configured the eset http proxy behind a corporate proxy (on the same vm with an eset-proxy for clients from another location), of course with same change in config file (I added this line in the bottom ProxyRemote * hxxp://proxy:port in order to work well with corporate proxy) and the Eset Endpoint Antivirus 6.6 is finally updating (as we used folder mirror until now). I have 4 question about this eset apache http proxy: 1. Is it mandatory to use eset apache http proxy if we have already a corporate proxy in place? 2. The cache folder from apache http proxy installation folder shoudn't be populated with updates? For the moment it is empty! 3. Why is a lot of traffic going to a.c.eset.com? What is this eset subdomain? 4. If eset apache http proxy is creating cache locally why I see each time when I deploy a new eset antivirus 6.6 traffic through the proxy to update.eset.com? Thanks

Hi everyone, I searched in Eset documentation what exactly mean and is doing all HIPS settings but didn't find something concrete. Can someone from eset team or some member which is really using HIPS to tell exactly what do each HIPS basic and advance settings? Thanks P.S. I tried to use since early version of era 6 but didn't worked properly. Once with version 6.5 I observed that HIPS is mandatory but I observed that some users are complaining about slowness of computers. I deactivated for the moment since 1 week and looks like people are not complaining anymore :)).

Thank you, the current mirror is created since version 6.1 from Eset File Security (From Advance setup - Update - Profiles - Mirror - Create update mirror) on each era6proxy server which is used as update server for local computers from each location. I didn't used commandline mirror tool. Is it ok my setup? Thanks

Hi @Marcos, I'll need to swap my infrastructure from mirror to http proxy solution if I want to upgrade the clients to 6.6 version? My current infrastructure is working very well with mirrors as I have 6 location around the world and the era6-mainserver is connected to take updates from internet and is set as mirror for proxy locations. Also my era6-proxyservers are set as local mirror for each location computers. Thanks

Hi everyone, Since a while a new static OU appeared in the era6 web interface named AD - Syncronized with the whole hierarchy of the domain. Now we have the domain with its static OUs and also a parent named AD - Syncronized which is a copy of our domain hierarchy and of course that 95% of the moved from domain hierarchy in the new hierarchy named AD - Syncronized (this is a copy of our domain hierarcy). All eset policies applied to our domain are not applied to AD - Synchronized unfortunatelly. Is there a solution about how can we resolve this? Thanks

Hi @Miami, I tested and is working. Thanks

Hi MartinK, I reverted to a snapshot and proceed again with manual upgrade and now was working perfect at first look. Next week I'll check all the features and settings to be sure that everything is ok. Thanks

Hi MartinK, The issue with this error was that I didn't copied the config staupconfiguration.ini (in the documentation at prerequisites is putting to bakcup but on the manual upgrade part is not saying that you need to copy it back) but still can't access the web interface is saying Login failed: Connection has failed with state 'Not connected'. Do you have any tips for the issue with not connecting on the web interface? One error found on the last error log html page from Logs folder [Microsoft][ODBC SQL Server Driver] Invalid object name 'tbl_log_apps_installed_status'. Thanks

Hi everyone, I upgraded manually to the new version of era (from 6.4 to 6.5) and during the installation I received an error that said the the EraServerSvc can't be started (this service was modifiied from version 6.1 to start with domain\administrator user)and to check if I have enough privileges I clicked on retry and the upgrade was successfully. After this I started the tomcat and waited a while and I said to try to connect on the web interface. I can see the webinterface but when I put the username and the password is not connecting. I checked the server and surprise the EraServerSvc service is not started and when I try to start it manually I receive the following error (please check the attach). Please let me know how can I resolve this issues! I tried to run the installer again and to select repair but is asking me for a user and password database even if I select DB with windows authentication. Thanks

I'm referring on computer which are in Lost & Found. I move them in the static groups but after sync with AD they are moved back in Lost & Found. As another user said, is there any possibility to avoid this issue? (that after resync with AD the computers which was moved in some static groups to remain there?) Thanks

Is there any possibility to move/stick permanently to a static group the computers from Lost & Found ? Thanks

I recommend you to upgrade first. On my side worked well after upgrade and computers without microsoft kb installed didn't freeze.

Hi everyone, Sorry if I'm off-topic but I have a little issue regarding web access protection. This option in disabled and when I want to enable it is saying Not available and I can't do anything. Please let me know how can I resolve this issue? This issue is present only on a few pcs (around 30) Thanks

Hi everyone, On some computer the Web access protection and Anti-Phising disabled is disabled and can't be enabled. The policy from era 6 has this options enabled but is very weird why of some pc is desactivated and can't be activated. Please let me know what can I do. Thanks

Hi everyone, I installed antivirus from ERA server - Eset Antivirus 6.2.2. Some users with windows 8.1 are complaining that they lost internet connection from time to time. I checked the browsers and I couldn't access any webpage but when I tried to ping google.com from cmd I received reply. Do you have a resolution for this? Thanks

Please let us know when the update is released. Thanks

Thats not realy helpfull what you post, the solution is: hxxp://support.eset.com/kb2567/ and it works, no freeze after this. To the Topic -> The Problem is the new Agent, not the new Version of the Antivirus Client. With old Agent and the new antivir Version the notification not shown! The issue is resolved with the Microsoft fix - I agree but take in consideration if you have for example 600 pcs around the world and you need to install the eset 6 on all pcs. Is not that good to install manually the microsoft fix on all pcs. The microsoft fix as I read can't be installed with WSUS on pcs with windows 7. I need to check more.

I disabled HIPS and the same issue on computers with windows 7. Windows 8.1 and 10 looks good. I don't know what to say but is a big mess with this antivirus on windows 7. This will be not good for me as a lot of users are complaining about the computer freeze and in web interface is saying that the antivirus is not running.

1. I installed manually the antivirus and after a while I installed the agent from era6 server - this pcs looks ok in webinterface 2. Installed agent from era6 on pcs with eset v4 and this pcs looks good in webinterface. After the upgrade to v6 of antivirus from era6 server in the web interface I received the warning like in first post picture. 2. Installed agent from era6 server and antivirus from era6 server and the warning from first post is present.

I observed that computer on which I installed windows manually are displaying well in the web interfaces.

I have the issue with wrong displaying also on windows 7 and windows 8.1 I observed that the pcs which have the 6.1.44 version of agent or the agent was upgrade with a run command task don't have the warning regarding the not working antivirus.

I disabled the proxy server on the agent policy because I want to install antivirus locally from our IIS. If I let set proxy on the agent I can install the antivirus on pcs only from eset repository.

I have the same issue: Windows Security Center indicates that the feature is not installed or is not running properly Security notification Operating system Antivirus 2015 Sep 16 14:17:29 Warning The antivirus is working on computers. Also if I want to modify something on the agent (for example to set the proxy server) the computers with windows 7 will freeze .

I have the same issue. I modified an agent policy and the computers freezed, hope that if I don't modify anything on policies the computers will not freeze anymore. I installed yesterday https://support.microsoft.com/en-us/kb/2664888and looks like the issue is resolved but I'm not 100% sure. Don't like this bug at all. I started to put this version of eset in production and surprise the computer are freezing. Hope the issue will be resolved ASAP. Thanks

Hi Marcos, The issue is 90% resolved. Workaround: 1. I deleted era proxy because I configured a era proxy on a office subsidiaries but was some malfunction regarding the peer is not find or something like that. 2. Yes we use a proxy server and I set proxy server on agent settings. My question is why do we need to use a proxy server for agents? The mainserver and agents are in lan. Thanks