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Marcos, thank you. That was my point - offline license with FS and current release do not match. LF for product 211 works. We will wait for next service release.

So why is not working. I can not activate product with offline license where the product code is 318. This is what we get...

Yes i know, but how to get installer for that product = 318? It is not available. For instance = https://www.eset.com/sk/firemna-it-bezpecnost/stiahnut/server-security-windows/ , this is product code 211.

Good morning, we have still troubles to "activate" FW feature in Eset Server Security -11.0.12008.0 in offline environment. We can "generate new offline license", there are 2 options for Eset Server Security. But we are unable to activate this product. We checked lf files (working offline LF without FW featureand new LF with FW feature), and there are differences : those files are for different products - working one is for Product Code - 211 (Eset SErver Security for Microsoft Windows Server) , other one Product Code - 318 (Eset Server Security). How we can download installer for product CODE=318??? Not available online, viac eba portal. Please can you fixed this.... Otherwise there is no possibility to use FW feature, even we have Enterprise License... Thank you in advance.

Marcos is right. We want to use FW module on new ESS version 11.xxxx . We have been waiting for a while for this feature in ESS product. The current offline license do not cover ESS FW module. We generate new ONE as Marco advised, but it was not accepted with ESS v. 11.xxx with "Activation FAILED License and Product do not match."

Tried to update installer as well with new license = the one with FW but no luck. Something is wrong.

Try to regenerate Offline licence - NO PROBLEM. Try to apply license to ESS product - "Activation FAILED License and Product do not match"... Try to applu license with "old" license file for ESS - NO PROBLEM...

Hello guys, we do not have Firewall module at all. Tried to install ESS from msi, from Eset Protect, from auto-update still firewall module missing. According to help "The Firewall is available only if you have an active ESET PROTECT Entry Tier subscription and above." We have ESET PROTECT Enterprise subscription. Are we missing something??? We are working in offline environment (offline mirror, offline license etc..).

Quick update, EFDE 1.4.58.0 has same issues 😞

Kstainton, I do understand to see log for better picture. But I will wait for software update, and then recheck everything. For now we use Eset FDE 1.3.4.39.

Another quick update on EFDE v1.4.52.0. Maybe it is just coincidence on our environment, but EFDE does not react on encryption policies (e.q start decryption, stop encryption) via ESET PROTECT On-prem. As a workaround we have to Repair installation and policy is updated. This is just remark for devel. team for EFDE software update.

Quick update, same situation in terms of EFDE reinstallation using Software install task without assigned offline license. We still have 30 minutes. We will wait for software update.

Hi Kstainton, Just to clarify, we used installer task with offline license, after 30 minutes EFDE becomes "not activated". We trigger activation task, which activate product. Then again in 30 minutes EFDE becomes "not activated", even .lf file is missing in the programdata dir for EFDE. THen another loop - Activated - Deactivated - Activation Task - Activated - Deactivated .... ano so on. I can try to uninstall EFDE, and install it without offline license, and then use activation task... I will let you know result.... Thank you.

Hi Kstainton, you are right. We use automatic activation task for product that has problem with activation, for instance during installation task. We have dynamic group based on Security product and Activation problem (not activated). On this group we have task to activate this product. In my case, product is activated with offline lic, I can find it in ProgramData/eset/EFDE/AIS/License folder. In the log I can see the strange behaviour - Offline licence is still not activated online.... License file is downloaded from our EBA account. How offline file can be verified online in offline environment, that is purpose of the offline file not??? Thank you, for replicate problem.

Hi Kstainton, when you follow log, 5 lines later there is Activation task by agent, and success activation with license... And after 30 minutes this state" [2023-12-04 00:40:12.469] [licence] [info] [3980] Offline licence is still not activated online so will attempt to activate it Then Activation task again. And this is going in the endless loop...

Thank you Kstainton. Case support number: #00676189. Last week we had problem to active EFDE older version (1.3.4.39) with offline lic at all (case number 00674170) where we was advised to use newer version, with newer version we have described issue. Thank you .

Hello, we have problem with offline license and EFDE product. EFDE version is 1.4.52.0. Previous version had problem with offline licensing (based on costumer support), we were advised to upgrade to version 1.4.52.0. We can activate product with offline license, but after 30 minutes or so, we have notification that product is not activated. We use tasks to reactivate product, but this is not expected behavior. Please see log. This environment is completely offline. efde_ais_2023-12-04.log

Hello, you can find it in Policy for Endpoint product - section UPDATE, where you can also specify update server address. Keep in mind that there is also Built-in-Policy - Auto-Updates where you can manage this as well. It is enabled by default from version Eset Protect 10. Are you using offline or online repository for updates ?

Hi , is it possible to change settings for NetworkIsolation client task? Our goal is to add communication to our defined IP address.

Has the user correct permissions? Try to create another user and use that one. Try to disable windows firewall as well, or create appropriate rule... Just keep in mind do not use a user with two-factor authentication.

Hello, just follow this : https://help.eset.com/protect_admin/10.1/en-US/offline_license.html and you will be fine.

Or you can use other tools like Wsus Package Publisher using All-In-One installer from Eset Protect.

Thank you Marcos. So there is an issue with module on Eset Protect. We will wait for regular update , we do not download pre-release updates. But thank you anyway.

Hi Marcos, additional info - ESET PROTECT on-prem installation, on Windos Server 2019, tomcat 9.0.76. Just to be clear, we have problem to select profile in ESET PROTECT policy, not on the ESET ENDPOINT clients FW rule (there is no issue). See picture of our EProtect modules.

Hi everyone. Do you have same strange behavior after upgrade to ESET PROTECTO 10.1, configuration module 2073.5. During firewall configuration we can not choose profile in rule (we choose "Selected" but nothing is showed).