Embercide
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Posts posted by Embercide
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No responses - too hard basket to fix?
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2 minutes ago, Marcos said:
What version of Endpoint is currently installed on the clients? Did you create a new software install task that you sent to the clients to get Endpoint upgraded to the latest v7.1?
If you install Endpoint 7.1 on a troublesome client over the existing (older) version, does it install alright?
Yes brand new software install task. Most of the failed installs were running 6.3.2016.0, one of them is 6.4.2014.0.
Other clients that did update correctly were on these older versions. I haven't attempted to manually run the installer on one of these failed machines as I wanted to find the -reason- why the remote install failed. Where can I find the reason?
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Pushed out a task to 30 domain PCs, most worked but some failed. Where can I see logs to find out why they failed?
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2 minutes ago, Telx said:
It is horrific mate. I recommended this software to multiple clients. I can just imagine them starting to doubt the rest of my advice. IT is all about trust, results and quick response times. Trust in this product and it's ability to deliver what I believe is the basic function to any product - the ability to download and install it.
This should be of the highest priority!!! Work arounds are still not always working. I've got 3 devices at one clients location that refuse to synchronise the necessary packages and as a result are left vulnerable. Lets hope Windows Defender works for now ?
I hope you're listening Eset. One of the main reasons I was so eager to get v7 rolled out is because i'm sick to death of receiving emails that we've exceeded our license count, all because the software is too damn stupid to realise it is assigning licenses to the same machine multiple times.
Of course this wasn't fixed in v7, contrary to other forum posts from months ago advising it would be.
Our license is due for renewal in a couple of months, not sure why I would renew at this point. It's not a capable enterprise product.
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My server has been upgraded to the Security Management Center v7.0.553.0
Since client upgrade tasks aren't working, I'm trying to use the quick links to create an All-in-one installer for the agent and endpoint security v7.
Every time it gets to about 2% complete before failing with "Internal Server Error"
Whats going on ?!?
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Almost at the end of April... just saying...
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@MichalJ that sounds far too convoluted as a workaround. Since this is a known bug in your software I will simply continue to ignore the license exceeded emails until upgraded to v7
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I will continue to ignore the exceeded license variations and while waiting for this long overdue fix, will explore alternative vendors.
Perhaps ones that have a less painful management head-end.
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I tried to reply to the existing thread but it has been archived - last post was December.
We are also still experiencing duplicated clients pulling a license (likely due to laptops using wired and wifi connections), and getting notification emails that our license count is exceeded.
What is the status of this getting fixed?
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Thanks for the reply.
The logs don't appear to be in our local GMT+10 time, making it slightly difficult to follow.
How can I change this?
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So I've just started migrating my organisation of 30 machines from v5 to v6 and i've regretted it almost immediately
Here's some background info on our environment:
- Mixture of domain and workgroup PCs (only domain PCs are being moved to v6 right now)
- Domain GPO has disabled windows firewalls on workstations
- Simple L2 switched network with no blocking of broadcast traffic etc
- All workstations are left powered on 24/7 (no sleep/hibernation)
- The first few agents were installed via a batch file that ERA generated, some succesfully installed via GPO, others could only be installed manually
- We have configured an eset policy for the agents to connect every 20 minutes
And now for the issues we're having:
- Some agents are connecting periodically, but not every 20 minutes as per policy (but policy count shows that it has been applied)
- Some agents haven't connected for 2 days, others for 6 days, others for 8 days etc
- Sending a 'Wake-up call' doesn't work, last connected date doesn't change
- Because of these problems, tasks I create to push a v6 endpoint security package to always fail
I can't seem to find anywhere that will give me detailed logs identifying why the agents arent connecting OR why packages aren't being installed.
ERA Server version is 6.1.444.0
Migrate from PROTECT running on WinServer 2012 to appliance
in ESET PROTECT On-prem (Remote Management)
Posted
Hi All
We're currently running PROTECT on a Win2012 (not R2) server which seems to be no longer supported for protect.
I'd like to spin up the VM appliance and point our existing 50 devices to this new server. What's the best method to do this?
Historical logs & reports not required.