[Server Security v9]

On 6/8/2022 at 9:15 PM, Marcos said:

Does the problem persist with the engine released after May 23?

Marcos, since multiple customers appear to be having this same issue, how can we get the devs to look into this?

[Server Security v9]

5 minutes ago, FRiC said:

I tried exluding *.mui which didn't work, and it seems to be for a different product any way. For me it's random which servers (not just dc) it affects, and also rebooting many many times sometimes bring the server back. Servers that didn't get affected the first time may also not boot the next time.

Since a new ESET installs don't require reboots, what I ended up with was removing ESET in safe mode using the uninstaller tool, then clean install. Will see what happens next Patch Tuesday.

Thanks for the info. We have a lot of servers, so manually doing an uninstall and clean install on each will take too long. Making the issue more complex is that these are Azure VMs, so all we really have are boot diagnostic screenshots to see what's going on. Going the safe mode approach really isn't an option. I guess we'll have to wait until the next build is released.

[Server Security v9]

2 hours ago, Marcos said:

Does the problem persist with the engine released after May 23?

The server won't boot with v9 installed, so there's no way for me to test anything released after May 23. I have to restore a snapshot of the entire server with the old ESET version in order to get it back online.

[Server Security v9]

4 hours ago, Marcos said:

The only issue that I'm aware of was the one related to processing MUI files and it was already fixed on May 23.

This is for ESET Server Security v9.0.12012.0, the latest version (according to your website) which was released on May 4, 2022. When this update is pushed to a Windows Server 2022 domain controller, the server will get stuck at "Waiting for Computer Settings" forever after the installer restarts the machine.

Since this version predates the May 23 date you referenced, do we need to manually add an exclusion for *.mui files?

[Server Security v9]

On 6/6/2022 at 2:26 PM, Marcos said:

@FRiC has the issue been resolved on the server in the mean time?

Any update on this issue?

[Server Security v9]

What is the status of this critical issue? Version 9 of server security has been out for over a month and the update is still causing servers to hang at the "applying computer settings" screen. This update should be pulled if it is not functional.