hari.senen
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Posts posted by hari.senen
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On 8/28/2020 at 12:24 PM, MartinK said:
Error:
Failed to resolve: esmc.mycompany.com:20033indicates that ESMC Agent is not able to resolve DNS name of your ESMC, i.e. it seems to be network related issue. Could you verify locally, on client device where AGENT is installed that used hostname can be resolved to IP addresses?
hello martin i have the log. where i can send to you ?
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oh i forgot to mention this client use latest agent 7.2.1266.0 with latest ESMC
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1 hour ago, MartinK said:
Error:
Failed to resolve: esmc.mycompany.com:20033indicates that ESMC Agent is not able to resolve DNS name of your ESMC, i.e. it seems to be network related issue. Could you verify locally, on client device where AGENT is installed that used hostname can be resolved to IP addresses?
client can't resolve the esmc.mycompany.com
and client can't contact the IP address directly because of the firewall but use apache proxy in port 9999 to forward the request to esmc
we change the address in /etc/hosts file on proxy (proxy connected to internet) like this
192.168.xx.xxx esmc.mycompany.com
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Hello,
many of my agent have this log in agent trace.log
2020-08-26 23:40:05 Error: CNetworkGrpcModule [Thread 155c]: GRPC:Failed to resolve: esmc.mycompany.com:20033 2020-08-26 23:40:05 Error: CReplicationModule [Thread bb4]: InitializeConnection: Initiating replication connection to 'host: "esmc.mycompany.com" port: 20033' failed with: Request: Era.Common.Services.Replication.CheckReplicationConsistencyRequest on connection: host: "esmc.mycompany.com" port: 20033 with proxy set as: Proxy: Connection: 192.168.31.40:9999, Credentials: Name: , Password: ******, Enabled:1, EnabledFallback:1, failed with error code: 2, error message: Failed to create subchannel, and error details: 2020-08-26 23:40:05 Warning: CReplicationModule [Thread bb4]: InitializeConnection: Not possible to establish any connection (Attempts: 1)and my agent can't connect to the ESMC.
i migrate my esmc from my cloud server to another server in my office.
i have offline network and i used apache in centos as HTTP proxy to connect to my cloud server. after i migrate to my office server i edit my /etc/hosts in centos 7 and add the esmc.mycompany.com address to resolve my local IP (when use my cloud server the esmc.mycompany.com can be access with FQDN because using external DNS) without changing anything in policy
after several weeks this error came in. and now some of my client didn't connect.
is there any solution of this ?
NOTE :
esmc.mycompany.com in external dns is 103.26.xx.xxx
esmc.mycompany.com in my office (offline network) is 192.168.xx.xxx
port esmc is 20033
my apache proxy is 192.168.31.40 with port 9999
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thanks marcos it works
we setup drive Z (HP ram drive) to 512 MB and reinstalled it again
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here's our drive size. is this not enough ?
because we installed it in Drive C
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Is ESET Support on Thin client ? because we tried to install ESET Endpoint Antivirus in HP t628 Thin Client with Windows Embedded Standard but the feature was non functional.
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Hello,
my friend tried the anti - theft feature in my.eset.com and it works but he don't know what to do and then he uncreate the phantom user in my.eset.com but he still login to john account. after that he click i recovered my device but it still use the phantom account. tried to restart after several minutes didn't help.
then in the phantom account he tried to disabled the anti theft now the anti -theft in my.eset.com didn't show the device. can anybody show how to recovered to the normal state. because he's getting frustrated.
login to admin in safe mode didn't help because somehow admin login password has changed after john pantom active
EDIT :
Nevermind, my friend able to get normal account back after long process..
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Are your client's that don't have internet access blocked in some way? I'm only guessing that apache or squid for caching content would require client to have allready established connection to address you are accessing but actual content would be downloaded from cache...
You could try your luck with: hxxp://help.eset.com/era_install/62/en-US/index.html?mirror_tool_linux.htm
if i'm not wrong the reason why ERA 6 use apache or squid for distribute update is for replacing the mirror function in ERA 5.
Apache HTTP Proxy is a service that can be used in combination with ESET Remote Administrator 6 and later to distribute updates to client computers and installation packages to the ERA Agent. HTTP Proxy performs a similar role to the mirror server feature popular in ESET Remote Administrator 5 and earlier. Using HTTP Proxy offers the following benefits:
o Downloads new virus signature database updates and product component updates and then distributes them to clients on your network.o Can cache ESET product installation packages.o Minimized internet traffic on your network.hxxp://help.eset.com/era_install/62/en-US/http_proxy_installation_windows.htm
hxxp://support.eset.com/kb3637/?locale=en_US
i run test for a few client only update through my proxy not directly to the internet.
how am i supposed to minimized internet traffic on my network if my squid log said TCP_MISS when our user update the internet with proxy enable ? it's the same thing with direct update through the internet.
the point in cache is the user update through cache proxy first, the proxy server (squid) compare with the origin server (ESET) and if the update is the same state as before the user will update through the cache (hit state) if the origin server newer than cache then the user will update directly and proxy save the download cache (miss state). if hit, it means save more bandwith because not using the bandwith connection.
i didn't see hit or miss status in apache log (only get) but in squid log i only see miss log instead off hit log when update same database in different user.
i don't wanna use mirror tools because :
- The mirror tool downloads virus database definitions only
- it's use one of my license. if i purchase 10 seat ESET, i need to purchase 11 because i must create 1 offline license for mirror tools to served our 10 client
An answer to your first statement, it's not complete replacement, as you can see in red text.
It's just proxy+cache server. It does not leave you much to control.
Have you tried testing clients that have internet access and see log?
Offline mirror tool is result of pressure from customers, that need to update clients that have no internet access.
As constant request I have posted here on forum that update process (definitions + product) has to be controlled on server with proper UI and settings. They have promised to implement product update in Offline mirror tool in future.
i test with 5 user. 2 user update through internet with proxy. 3 user without internet connection and update through proxy (with username password) and 3 user tested browsing site with this proxy and fine. but stil TCP_MISS in cache when update with squid proxy.
As constant request I have posted here on forum that update process (definitions + product) has to be controlled on server with proper UI and settings. They have promised to implement product update in Offline mirror tool in future.
ok i get the point but i wanna use to save bandwith with cache as in my country bandwith is still issue, and mirror tools is not that simple as mirror ERA 5 in end user view
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you can use this tutorial for install ERA (ESET Remote Administrator) 6 in centos hxxp://help.eset.com/era_install/62/en-US/component_installation_linux.htm
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Are your client's that don't have internet access blocked in some way? I'm only guessing that apache or squid for caching content would require client to have allready established connection to address you are accessing but actual content would be downloaded from cache...
You could try your luck with: hxxp://help.eset.com/era_install/62/en-US/index.html?mirror_tool_linux.htm
if i'm not wrong the reason why ERA 6 use apache or squid for distribute update is for replacing the mirror function in ERA 5.
Apache HTTP Proxy is a service that can be used in combination with ESET Remote Administrator 6 and later to distribute updates to client computers and installation packages to the ERA Agent. HTTP Proxy performs a similar role to the mirror server feature popular in ESET Remote Administrator 5 and earlier. Using HTTP Proxy offers the following benefits:
o Downloads new virus signature database updates and product component updates and then distributes them to clients on your network.o Can cache ESET product installation packages.o Minimized internet traffic on your network.hxxp://help.eset.com/era_install/62/en-US/http_proxy_installation_windows.htm
hxxp://support.eset.com/kb3637/?locale=en_US
i run test for a few client only update through my proxy not directly to the internet.
how am i supposed to minimized internet traffic on my network if my squid log said TCP_MISS when our user update the internet with proxy enable ? it's the same thing with direct update through the internet.
the point in cache is the user update through cache proxy first, the proxy server (squid) compare with the origin server (ESET) and if the update is the same state as before the user will update through the cache (hit state) if the origin server newer than cache then the user will update directly and proxy save the download cache (miss state). if hit, it means save more bandwith because not using the bandwith connection.
i didn't see hit or miss status in apache log (only get) but in squid log i only see miss log instead off hit log when update same database in different user.
i don't wanna use mirror tools because :
- The mirror tool downloads virus database definitions only
- it's use one of my license. if i purchase 10 seat ESET, i need to purchase 11 because i must create 1 offline license for mirror tools to served our 10 client
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I'm Using ERA 6.2 in centos 7 and try to use apache or squid 3 for distribute cache. the problem is when use apache proxy our user didn't download the update from apache cache. i tested the user with internet connection and user without internet connection. user without internet connection won't update from cache
i use the configuration from here hxxp://help.eset.com/era_install/62/en-US/index.html?http_proxy_installation_linux.htm
secondly i test it with squid 3 since apache didn't give enough information about miss or hit in their log
i use the configuration from here hxxp://help.eset.com/era_install/62/en-US/index.html?squid.htm
and when i test it again the result is still same. ended with TCP_MISS from all our user instead of TCP_HIT. it would be useless to distribute the update if apache proxy and squid 3 can't cache the update for user
or is there any configuration i must add for our client to succesfully update from proxy (apache proxy and squid 3)
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I'd suggest contacting Customer care and supplying them with the trace logs. They will pass them to the ERA engineers for further analysis.
it's been 2 days since i report the issue but it didn't have answered what i need to do. my ERA still under same condition (can't maintenance our eset network, even itself)
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firstly i would say to upgrade Endpoint antivirus and remote agent to latest version
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Suddenly whole agent event agent in server itself stop working. we use linux CentOS Linux release 7.1.1503 for era server
i check trace.log from user.
2015-11-09 06:09:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:10:21 Error: CReplicationModule [Thread 1210]: CReplicationManager: Replication (network) connection to 'host: "xxx.com" port: 2222' failed with: (0x274d), No connection could be made because the target machine actively refused it 2015-11-09 06:11:20 Error: CReplicationModule [Thread e08]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:11:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:12:20 Error: CReplicationModule [Thread e08]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:12:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:13:20 Error: CReplicationModule [Thread e08]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:13:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:14:20 Error: CReplicationModule [Thread e08]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:14:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:15:20 Error: CReplicationModule [Thread e08]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:15:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:16:20 Error: CReplicationModule [Thread e08]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:16:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:17:20 Error: CReplicationModule [Thread e08]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:17:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:18:20 Error: CReplicationModule [Thread e08]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:18:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:19:20 Error: CReplicationModule [Thread e08]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:19:20 Error: CReplicationModule [Thread e08]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=)
Here's the log from trace.log in era agent /var/log/eset/RemoteAdministrator/Agent/trace.log
2015-11-09 06:10:17 Information: CSystemConnectorModule [Thread 7f352d7fa700]: Retrieving general operating system information 2015-11-09 06:10:17 Error: CReplicationModule [Thread 7f350b7fe700]: CReplicationManager: Replication (network) connection to 'host: "xxx.com" port: 2222' failed with: Connection refused 2015-11-09 06:10:19 Error: CReplicationModule [Thread 7f350b7fe700]: CReplicationManager: Replication (network) connection to 'host: "xxx.com" port: 2222' failed with: Connection refused 2015-11-09 06:10:35 Error: CReplicationModule [Thread 7f354d7fa700]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:10:35 Error: CReplicationModule [Thread 7f354d7fa700]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:11:21 Error: CReplicationModule [Thread 7f354d7fa700]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:11:21 Error: CReplicationModule [Thread 7f354d7fa700]: CReplicationManager: Failure of scenario (type=OutOfOrder, task_id='00000000-0000-0000-7005-000000000014', link='Automatic replication (OUT_OF_ORDER)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:11:35 Error: CReplicationModule [Thread 7f354d7fa700]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:11:35 Error: CReplicationModule [Thread 7f354d7fa700]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:12:35 Error: CReplicationModule [Thread 7f354d7fa700]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:12:35 Error: CReplicationModule [Thread 7f354d7fa700]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:13:35 Error: CReplicationModule [Thread 7f354d7fa700]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:13:35 Error: CReplicationModule [Thread 7f354d7fa700]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:14:35 Error: CReplicationModule [Thread 7f354d7fa700]: CStepProcessor: Replication slave stopped replication during initialization 2015-11-09 06:14:35 Error: CReplicationModule [Thread 7f354d7fa700]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "xxx.com" port: 2222, remote_peer_type=3, remote_peer_id=28462988-65ab-4fae-835c-bf3300a99d5c, remote_realm_id=) 2015-11-09 06:15:35 Error: CReplicationModule [Thread 7f354d7fa700]: CStepProcessor: Replication slave stopped replication during initialization
here's the log from era server /var/log/eset/RemoteAdministrator/Server/trace.log
2015-11-09 06:27:57 Error: NetworkModule [Thread 7f5fb8ff1700]: User context does not exist for id 401 2015-11-09 06:28:12 Error: CReplicationModule [Thread 7f60257fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:14 Error: CReplicationModule [Thread 7f5ff27fc700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:14 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:28:14 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:28:17 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:17 Error: CReplicationModule [Thread 7f60257fa700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:28:17 Error: CReplicationModule [Thread 7f60257fa700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:28:18 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:20 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:21 Error: CReplicationModule [Thread 7f5ff27fc700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:24 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:27 Error: CReplicationModule [Thread 7f6024ff9700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:29 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:32 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:33 Error: CReplicationModule [Thread 7f60257fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:33 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:35 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:35 Error: CReplicationModule [Thread 7f5ff27fc700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:36 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:36 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:37 Error: CReplicationModule [Thread 7f60257fa700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:28:37 Error: CReplicationModule [Thread 7f60257fa700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:28:44 Error: CReplicationModule [Thread 7f5ff27fc700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:44 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:28:44 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:28:53 Error: CReplicationModule [Thread 7f6024ff9700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:54 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:56 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:28:56 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:28:56 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:29:12 Error: CReplicationModule [Thread 7f5ff27fc700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:14 Error: CReplicationModule [Thread 7f6024ff9700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:14 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:29:14 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:29:16 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:16 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:29:16 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:29:18 Error: CReplicationModule [Thread 7f5ff27fc700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:19 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:24 Error: CReplicationModule [Thread 7f6024ff9700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:24 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:26 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:28 Error: CReplicationModule [Thread 7f60257fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:31 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:33 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:33 Error: CReplicationModule [Thread 7f5ff27fc700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:35 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:35 Error: CReplicationModule [Thread 7f6024ff9700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:36 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:36 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:36 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:29:36 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:29:44 Error: CReplicationModule [Thread 7f6024ff9700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:44 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:29:44 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:29:49 Error: CReplicationModule [Thread 7f60257fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:53 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:55 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:56 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:29:56 Error: CReplicationModule [Thread 7f6024ff9700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:29:56 Error: CReplicationModule [Thread 7f6024ff9700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:30:12 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:14 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:14 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:30:14 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:30:16 Error: CReplicationModule [Thread 7f6024ff9700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:17 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:30:17 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:30:17 Error: CReplicationModule [Thread 7f60257fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:20 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:21 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:24 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:26 Error: CReplicationModule [Thread 7f5ff27fc700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:28 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:31 Error: CReplicationModule [Thread 7f6024ff9700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:33 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:33 Error: CReplicationModule [Thread 7f60257fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:35 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:35 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:36 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:37 Error: CReplicationModule [Thread 7f6024ff9700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:37 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:30:37 Error: CReplicationModule [Thread 7f5ff3fff700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:30:44 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:44 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:30:44 Error: CReplicationModule [Thread 7f5ff37fe700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase) 2015-11-09 06:30:49 Error: CReplicationModule [Thread 7f5ff27fc700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:53 Error: CReplicationModule [Thread 7f5ff17fa700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:55 Error: CReplicationModule [Thread 7f6024ff9700]: CStepProcessor: Replication master validation process failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:56 Error: CReplicationModule [Thread 7f5ff1ffb700]: CStepTx: Data processing failed with: Object 643db712-1b4b-4fff-9e9c-b05f9f47ca23 was not found (LoadClientTrigger: Client trigger does not exist) 2015-11-09 06:30:56 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed) 2015-11-09 06:30:56 Error: CReplicationModule [Thread 7f5ff2ffd700]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase)
any clue how to fix this ? right now i can't manage our user from ERA.
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Many of our clients had been attacked with new ransomware called HKK. is there a way to decrypt the file from this ransomware ?
We attach a sample file and log collector for analysis.
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we have same issue. succesfull remove symantec endpoint but failed when remove norton internet security.
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I am getting the same thing.
did you mean like this screenshoot ?
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see this thread https://forum.eset.com/topic/5099-time-of-occur-web-control-era-dashboard/and may be u'll find the answer
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You still have grouping by category enabled. If you remove it, you should see the same time as on clients but in UTC.
ah that's right.. i missed that point
here's the final off the screenshot
too bad ERA 6 still lack of documentation especially about report and policy.
is there default report template for web control ERA 6 in the future ?
i attach the report template in this post in case another user want to use it
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The problem is that you are grouping data (Group by) and those time and dates need to be merged. Either change TIME INTERVAL UNIT (click those arrows next to the symbol) or change the report - remove group by operation from columns.
ok, i change time interval unit from Days to Hours
it looks better
but why only hours.. in dashboard screenshot the log show 17:00 meanwhile in endpoint log web control 17:21 (5:21:32 PM)
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Wow, I have been trying to get a report configured like that! Can you show me how you have that report?
based on this thread https://forum.eset.com/topic/4036-era-v6-web-control-report/
i create new report template (i attached the file, you can import that file in report template ) and in the dashboard i create new tab based on the web control.
in the web control client you must set logging severity as "warning" or "Information" to make it work
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based on this thread https://forum.eset.com/topic/4036-era-v6-web-control-report/
i created Web control report in dashboard
when i tried, suddenly i realized that time of occurence in ERA dashboard is different from my my endpoint security
here's the screenshoot from eset endpoint security V6
and here's from ERA dashboard
is this bugs ?
or is there a way to fix this problem ?
Agent Failed To create subchannel
in ESET PROTECT On-prem (Remote Management)
Posted
Here's the log from client
connection-log.txt trace.log