Janus
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Posts posted by Janus
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Hello pazzo 1940..(Some loose thoughts about quarantined files.)
When a file is quarantined then it is rendered harmless, as you know. The file will not be removed completely from your system. That is just meant as a precaution in thoose rare cases of a false positive detection, when a user need to restore a file. Sometimes it is the other way around, that it is you that can quarantined a suspicious file, while it is analysed by Eset. Personally I always wait ,at least a month ,before deleting a file from quarantine, and not without a backup of my system, before I delete any file . And there you have your answer, if you delete the file from quarantine it will permanently be removed from the hard drive. (And can longer be restored if you wish so).
Regards, Janus
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Hello xxJackxx, nice to see you here =))
Yes you can use your existing/regular license, username/password if you will, no problem at all,but i can see why? Regarding your first question, then I always test Beta software in a real software environment, meaning no VMware used. There was a small hiccup regarding Windows 8, but it was corrected fast. In Windows 7 (and 8), I have only seen a small problem with Roboform, beside that, beta 7 seems very stable.I went to a Honey pot, to see how stable it were regarding struggling with some malware , website blocking and so on, and it were steady as a rock.
Regards, Janus
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Yes no problem at all, can surf flawlessness on https with IE 10, even my banks website :-)) ....Just a quick update: same problem as mentioned above, when using the settings mentioned, and with the same browser, but now, also on Windows 7 64 bit platform.
Regards, Janus
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Hello Eset
Issue: Roboform can't connect/synchronize to Roboform Everywhere cloud, when "Always Scan ssl protocol" is enabled.When disabling "Always scan ssl" and then set back to Do not scan ssl protocol, then will Roboform synchronize Again
(Excluding Roboform from protocol filtering helps, but should not be a long time solution. With Ess 6x no issue)
Data : Windows 8 64 bit full patch. IE10 version 27.01453.110m. Eset Smart Secyrity Beta 7.0.28.0.
Roboform Everywhere version: 7.8.9.5. SHA1: 668998849768c68f5a2464c6b54bd9f8b1a30d28 MD5: 6291b03c4e6b0109c2034971c7efce05 (Source to md5/sha1, Virus total.)
Regards, Janus
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Ha ha ha , I shall just look hard enough then will my wishes come true. (never noticed it). 1-0 to you Marcos.Cheers Janus
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Hey!
Not a big issue, just a wish, see attached image. (bye the way, it seems that Eset ,in higher degree than before, catch threats very early, especially PUA's before they actually is downloaded. Improved web blocking? At least it seems so )..So far has beta 7 worked well, regarding cleaning, blocking/deleting.. no hiccups. (platforms Windows 7 and 8 64 bit)
Regards Janus
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Hello,
My first impression, or first thought when I installed Eset Smart Security new beta version , was that it was a enhanced update version 6. In other words,it seems that Eset has kept that, that has proven to work well , their user interface, and enhanced the detection under the hood. And that is fine with me. Looking forward to try the new tool " Specialized Cleaner" that I think, should be under the the category "Tools", and not under " Help and support" as it is now. (unless there is an ulterior motive). Regarding the new Icon, then I can't decide if I like it or not. Nevertheless, it will never have an impact, regarding me choosing Eset as my chosen Av or not. But that said, then one has to have in mind, that changing an icon that have and still are one of Eset's best brand, will always be a marketing risk. It takes money and time to incorporate an icon. And one have to outweigh the benefits. When I say eset, I guess many will say, the eye and the robot. So what to choose........new or old icon?
Regards, Janus
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Here there
Just a quick feedback, everythings works again in Windows 8 metro.
Regards, Janus
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Thank you Marcos, will do a system image backup, and then try your solution tomorrow. Appreciate your prompt feedback.
Regards, Janus :-))
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Hi
No problem with version 6.0.316.0 of Eset Smart Security. Can open all other boxes, except Windows mail. Have been using an hour to try to narrow it down a bit. Tried to deactivated almost all features, methodological, one at a time, as you said. The only boxes in Ess that I have skipped is, Parentel control-update-tools and user interface.(I didn't find them relevant for the problem). Furthermore, what I find a bit strange is that I can see emails received, but can't open the mail, unless I uninstall Eset Smart security. (if I go to outlook.com through my browser, where I have my private mail accont, then I have access to my mail). IT should be straightforward to check if this is reproducible for others.
An update: It seems that I am not alone, after all: hxxp://www.wilderssecurity.com/showpost.php?p=2239513&postcount=3
Regards, Janus =))
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Hey there !
Issue: Can't open Windows 8 email .
Details: Windows 8 64 bit full patch. Eset smart security 7 beta version 7.0.28.0 , Default setting (nothing changes) VD 8437. (no other real time or on demand scanners is installed on this beta platform.)When beta 7 is uninstalled, then is Windows mail fully functional Again
Regards, Janus
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Hey Eset, Your released cycle/marketing strategy seem to me, to be more aggressive, not that I complain, just a observation. Regarding beta testing, could it then be an idea to create a post that explain how to give feedback (an example) regarding beta issues, on this forum. An example could be, first to state the main observation/problem, a description. Then the details, like browser used (version), OS, hardware, software environment etc. Some thoughts about how to beta test, will give new beta testers a better idea ,about how they should systematically work with a beta.
Regards, Janus :-))
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Hi Mrjv
Will this solve your issue: How do I open or close (allow or deny) a specific port on the Personal firewall in ESET Smart Security?
Regards, Janus
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Hey Boris
Have you tried to clear the update cache, it's quite easy, see here: Error downloading file and cannot update virus signature database in ESET Smart Security or ESET NOD32 Antivirus (6.x) .
I can see from the above post, that you have done a clean installation by using eset uninstaller tool in safe mode, and it has apparently not help much. If the "clean update cache" trick do not help, then you can follow the last advice( point 8 ) in the article from above. And take advantage of your local Customer Support, most offer phone support.(Sorry I cannot guide you to your local support because I can't see in what part of the world you are from?)
Regards, Janus =))
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Hey there BellaBoo, just a small input from me.
I have found an article from " We Live Security" hope you will find it interesting, as I did. Gave me a better understanding for this area. Link to article: PUAs: ESET’s Most Unwanted List.
See ya, =)
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Hello,
I'm trying to run the Social Media Scanner and include my friends profiles, but it runs and after a while I get
Error performing scanHey!
I know it is not rocket science I come up with, but try to uninstall/reinstall Eset Social Media Scanner,to see if it will do a difference: How do I uninstall and reinstall the ESET Social Media Scanner?
Regards, Janus :-))
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Hi Neilyum
Wauw, you definitely need luck to go your way. I wish you the very best of luck, and truly hope that your fearsome struggle with your pc is over.
Best of luck, regards Janus :-))
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Hey Neilyum
It seems rather radically, and it is only a suggestion you can try if you want. What I mean is, that you can do an uninstall by using Eset's uninstaller tool in safemode, and then after a reboot reinstall Eset, to see if it makes a difference. Here is a link to: How do I manually uninstall my Windows ESET security product?
Cheers, Janus =))
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Hey Again reevesloh
An explanation to the missing restore points could be one of those stated in this article: System Restore "restore points" are missing or deleted (Just a side note, try to find a good image software, it is probably the best investment you can do. There is great power in the ability to recreate your system no matter what happens.)
Regards, Janus :-))
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Hello reevesloh
It is nice to hear, that your problems seems to be resolved with the Chrome browser. If you want to try to find out, or narrow down, if it was Firefox or a plugin in the browser, that was the culprit to your problem, then have mozilla support created a article to help their users to narrow down a issue. Link: Firefox
Regards, Janus
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Hello
Thanks Eset/foneil, tried the new article step by step and it was very easy to understand and work with. Solid work as always. There is quite a number of articles in the knowledge base now, we are coming closer to an Encyclopedia volume 1,....... just joking. =))
Regards, Janus.
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Hey!
If I understand you correctly, then you have no problems currently, with the system hanging when using Chrome instead of firefox version 21. Just out of curiosity, did you only experiencing system slowdown/hang when you had a browser open. ( firefox).
What happens when you use Internet explorer? do you see the same symptoms?
Regards, Janus
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Hey reevesloh
Try to throw in some more information like: what OS are you using? 64 or 32 bit. What version of Eset Smart Security 5x du you have? Have you installed new software recently? What have you tried? Do you have other real time protection running? Have you tried to restore to a point before your issue began? I know it is a lot of question, but it might help others to see a solution.
Regards, Janus
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Hello,
Thanks for your response. Aryeh. Okay one step at a time,sounds reasonably , and let us see what time brings to this new (great potential) forum.
Have a nice day, regards Janus :-))
feedback For ESS 7 Beta
in ESET Beta Products for Home Users
Posted
Hi
Just a quick feedback on something that I have noticed. There have been many users that have been confused by the words, " Clean Files" and "Scan Files" from the right click context menu. Now it is Changed to " Clean with Eset Smart Security" and "Scan without cleaning" .Sometimes it is the small things that can do a big difference. A universal Kudus to Eset.
Cheers, Janus