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Everything posted by eitanc

  1. Try to disable the Eset feature of "Call Filter". See my post - https://forum.eset.com/topic/26732-nasty-bug-on-eset-mobile-security-ringtone-is-actually-silent-if-call-filter-is-enabled/
  2. Hi, When using "Eset Mobile Security", at least for version (currently the latest) on Android 11, on Samsung S20 - if the feature of "Call Filter" is enabled - incoming calls will make no sound, as if the phone was set to "Silent", even if if all the other phone settings are set to make you hear a sound (a valid ringtone sound file was selected, the sound volume is high enough, "do not disturb" is disabled and so on). Disabling this feature make the ringtone heard again for incoming calls. You know how many hours I needed to burn to find this?! how many apps I needed
  3. Hi, Please add an option to enable/disable an exception - meaning we will be able to add it *once* to the list and then either enable or disable it per need. Today we need to add it or delete it, which is not convenient. This way it will be part of the config - just either active or not, ready for re-use if needed, when needed. Thanks.
  4. Last time, https://forum.eset.com/topic/24728-release-13215-before-official-announcement/, I was told that the correct place for timely changelog data is not at this forum, but at the download page, https://www.eset.com/us/home/antivirus/download/. Well, now, at version, you can download it but there is no change log data for it. Not so professional.
  5. Guys, really... So others are worse, so what? strive for better. It is not so hard to publish BEFORE, to coordinate it. You are used to low standards. Push for better.
  6. Are you serious?! you tell me to which "correct" place I should go to find the changelog?! I just do a fast googling of "nod32 changelog" which brings me to this forum - which always has at the top any changelog for a new version. Why should you force me to go to the download page (when the app itself do the download...) to find the changelog at the time of distribution?? A simple text paragraph that Eset can post in a few minutes anywhere on any of its sites and even 1 day before the actual release?? what is the problem stating "In the near day we will release a new version of ... w
  7. Positive. I got the upgrade push message toward the end of yesterday and applied it but didn't restart until today. see attached screenshots. You are not correlated internally, but customers see the outcome in their reality. please sync yourselves.
  8. A day after is not shortly. It is not acceptable that a client will have an upgrade prompt at the software - but a changelog post will not be available. it is a very simple and fair practice. I think Eset can achieve this.
  9. Hello, Yesterday NOD32 urged me to upgrade to 13.2.15, but there was no official mention of this new version here. Only a few hours ago you published here such an announcement post... This is a bad way of work - before I upgrade, I wish to know what is changed. Please, in the future - do not release the binaries to be updated at clients before you have a public matching post with details about the new version. Thank you.
  10. Hi, I am in a situation where a PC with Internet Security installation is blocked in the home Wi-Fi network, due to "Arp Cache Poisoning" attack, probably because of endpoint moving between hot spots, so it is not a real attack. Looking for a solution I came across this solution of yours - https://support.eset.com/en/arp-icmp-or-dns-cache-poisoning-attack-in-eset-home-products-for-windows, but it is too general. In today attack options, it is possible that another PC in the local network will be compromised, hence launch attacks against others in the same network, so disabling detection o
  11. OK, and if it fails - is this issue is logged somewhere I can find it?
  12. Yep, only one instance of ekrn.exe is running.
  13. Nope itman, this happens, surely and explicitly - every few hours. I opened a support case for this at Eset Israel and sent them my perfmon output files.
  14. Thanks TomasP and Marcos. Well... this brings "heart attack" to the user... not nice. Don't do it this way. Really, find a way to do it "under the hood". Also, please add a public support KB for this behaviour, to let folks know what is happening here. Also, it will be nice to add a matching log record to the Eset app log for each such operation, so you will be able to show customers a (date-time) match between this feature's action to what the customer have seen on the GUI and found in the windows event log. Thanks!
  15. I am running now procmon to capture only events where the process name is "ekrn.exe" and the path includes "firefox.exe". We'll see what we catch.
  16. Nope. My product is only NOD32, I don't have the mentioned feature
  17. Hello, I use NOD32 on Windows 10 pro 64 bit. Recently I noticed a sudden/flash appearance of the Firefox banner on the taskbar. Like it loads and then terminates. Looking at the windows security event log, I found it was launched by NOD32 process of ekrn.exe... very strange. see attached screenshot. Firefox is NOT my default OS browser. I didn't find any NOD32 scheduled process that is related to Firefox nor a matching windows "scheduled task". Any ideas?
  18. Greath Peter! Thank you! I will be glad if you will post here the results once you know them. Thank you.
  19. Hi, Your online scanner that run on Windows, access a host name of "onlinescanner.eset.com:80" and path of "/query/chsquery.php", but the request is like: POST hxxp://onlinescanner.eset.com/query/chsquery.php Content-Type: multipart/form-data; boundary=------------------------[random string with timestamp] Host: onlinescanner.eset.com:80 Content-Length: 1987 While in usual request the payload for the HTTP method (POST in this case) is the relative path from the root, using a full URL instead, which is typical for a proxy activity. This cause web gateways/IPS system
  20. I opened a support case via your site form with logs, but didn't get any email confirmation. I WILL NOT install win 10 from scratch because of of my AV. There is one basice test for a product - who works for who? the product for you or you for the product. that's it.
  21. I tried a repair from appwiz.cpl - didn't work. Tried an uninstall, reboot and run a new install. The new install informed me the latest product is already installed. the ESET folder on program files was still there! and also the Hkey-local-machine\software\eset!!! some uninstall... I had to download eset uninstaller (hxxp://support.eset.com/kb2289/?locale=en_US) and run it from safe mode. rebooted. Then insalled version 10 again, from fresh. rebooted. same issue - the service will not run at startup. uninstalled. rebooted to safe mode again and run again the uninstaller. rebooted. installed
  22. I have the same issue, with the latest version 10.0.369.0. Also the sig update is running without error but the sigs have a of S/N of 14260 (20161011) and last successful update of 3/12/2016 <time> (december, euro date format) and I have the message of "update is not necessary - the virus siganture database is up to date." while by hxxp://virusradar.com/en/update/infothe latest version is 14579 from Dec-09-2016
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