rchambe2

OK Here my issue. It is with ESET support. I'm trying to get End Point Security to work in ERA 6. Was able to deploy it through the console, I could update the policies. Then I hit a snag. I wanted block usb devices and if you look at the rule in the client it was very similar to 5. You setup a group in Active Directory but in 6 console you had to use a SID. After several hours working on how to set that up with very little documentation I think I have something that will work, but it didn't. So I started a chat with ESET support and they could not find documentation on how to do it and they said the would send me and email with information. I never did get an email. So I opened up another case online and referred to the previous case. Still no response. If you have a product that the customers are having issues with I think you step up your support and at least make an effort to respond even if you don't have the fix in place. Make every effort to make it easy to get support. I've moved my test environment back to 5 and will stay there until I see a big improvement in the 6 product and support for it. I'm just glad I didn't move all my clients to 6 as documented in the migration instructions.

I too am try to setup Endpoint Security to allow pings across our network. I have followed the setup provided in the link above but I still can't get it to work. Any other ideas?