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  1. They are archives of videos from Google Takeout. I suppose that would use the latest HTTPS standard, but I could check. I don't know whether such archive exists publicly, but from Google Takeout they certainly are not public. Thing is, ESET starts building up on memory usage even if Firefox just creates the 40 GB file, without the file being fully downloaded. The memory keeps going up even if I stop the download and erase the file. I tried grouping the videos in 4 GB files and even then ESET is using a lot of memory: up to 2.5 GB. EDIT: I also disabled ESET scanning new files, but the same thing happens.
  2. I'm downloading them using https, through the Firefox browser. They are archives that contain mkv files.
  3. Hello! It seems to me like ESET Internet Security on Windows 10 1607 x64 uses a lot of memory resources when downloading big files (40+ GB). I took full logs using the ESET Log Collector earlier today, if those are of any help. For actual stats on the amount of memory consumed by ESET in that time, please check the images below.
  4. No, it's a multi-device license, that's why I want to be able to manage it.
  5. Oh God. Is it possible that, because somebody else (that I know of) used the license before I did on their ESET installation, all the emails went to them? Weirdly enough they don't check their email. If possible, please override that and switch the license to me. If needed, I can show you the receipt of the product on my email address, so you know I am indeed the one who bought it.
  6. Well, my myESET account has indeed only 2 Android licenses currently registered to it. The ESET Internet Security multi-device license is not confirmed yet, because I don't receive the confirmation email to link it.
  7. Hello! At the beggining of the month, I tried to link my ESET license to my.eset.com account and that required email confirmation. I never received the email to confirm the link between the license and the account. So, I contacted ESET support to help me with this. I never receuved any email from them after submitting the issue and no confirmation email to say the issue was sent to ESET. So, I tried again today. Still no confirmation email that my issue was sent to ESET. I checked my Gmail settings: no addresses are blocked. The spam folder is also empty. What can I do in this case? I am 100% certain I entered the right email address. EDIT: I do seem to receive emails from myESET when I log into the website.
  8. Two days ago, I disabled Fast Startup and eliminated Sleep from the Windows Power Menu. It seems like the problem has disappeared. So, the final solution was to disable Fast Startup, as, if any system exhibits this symptom, it might not deal too well with Hybernation in general, so both Sleep and Fast Startup should be avoided.
  9. That's really bad news. I checked my SSD just now with CrystalDiskMark, but it shows 94% health. Is that bad? Should I try to keep Advanced Logging enabled, since I cannot trigger the issue? Basically, is it for sure a HW issue? Is it worth trying to search EIS logs anymore? If not, can the folks here at ESET Forums help diagnose such HW issues?
  10. Well, a quick update. While the problem mentioned in this thread disappeared (or at least so it seems), the High Disk Usage problem re-appeared. I will soon post new logs with "Details for Tech Support" enabled on my other thread, please take a look at them.
  11. Sorry I didn't post logs yesterday, didn't get the time. However, what I did is I uninstalled EIS 13 normally, without using ESET Uninstaller, but from the Control Panel, and installed EIS 14 right over. After switching the Firewall to Interactive Mode and opening Firefox, I immediately got a request from ESET to allow incoming and outgoing connections with Firefox, request I didn't receive when I experienced the aforementioned issue. The version of ESET is, the version of ESET installed when I had the issue was (also present on the latest version of EIS 13) and the version of Firefox this has appeared on is 83.0. Since yesterday, when the issue was last present, the installation of Firefox has not been changed or updated, no setting has been toggled on or off. In the end, I have absolutely no clue what caused it, was solved it or what I should do to not experience it again. If somebody else experiences this problem, I hope they'll be able to offer more details and logs. Unfortunately, I cannot, since the issue seem to have gone away on its own?! Would it help if I collected the logs anyway, or do logs get deleted if ESET is uninstalled?
  12. It seems that Marcos won't reply if folk drops the logs in his private messages, as per his request. So, here are both my logs. Both on Google Drive, since one is bigger than 100 MB. https://drive.google.com/file/d/156M_0K-A9QVMmyAdDl9kVNTNd79v8Umz/view?usp=sharing https://drive.google.com/file/d/1PUg7BTAfHZ_592-8SOniIGBDJzRLQv2r/view?usp=sharing
  13. This is the exact issue I have recently had with ESET. Turns out, a possible fix is an in-place upgrade for Windows. It can be achieved by creating an installation media for Windows using the Media Creation Tool from Microsoft's website and launching the installation while Windows is still running. That will trigger an upgrade of Windows. I suggest trying this, it seemed to solve my issue, at least temporarily.
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