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Microbe

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    Login failed (Unauthorized)

    in General Discussion

    Posted

    HI ESET Team, 

    I was doing a support with one of client, he said he is able to open ESET PROTECT Console, but now when he was trying to open EBA > then open ESET PROTECT, It shows 'login failed 'Login failed (Unauthorized) 

    Action Taken : We tried to  'CHANGE HIS PASSWORD' from EBA> try to re login using new password, but problem still exist.

    We tried to open the ESET PROTECT, but always showing 'RELOAD' and now we are able to open his EBA Account, but it kick out us from EBA ( it will automatically log out after a minute) - i will attached the information of our client.

     

    Cheers,

    Gil

     

    LOGIN FAILED _INFO OF OUR CLIENT.zip

    ESET Secure Browser

    in ESET Endpoint Products

    Posted

    Hi ESET Team, 

    Can you check the below question of our client:

     

    The logs that I provided you earlier was for my own machine, which was migrated from ESET Protect ( On prem) to ESET Protect ( Cloud) using migration policy. Since migration, we are seeing this behaviour on laptops, where the ESET protect client starts auto-updates itself and at the same it gives warning on the browser to restart your computer ( although Secure browser notifications have been disabled in the policy and enforced using ‘lightning’ icon) as per your previous emails.

     

    image.png.2f9c7783ce0481a5d95af2d775b3dc61.png

     

    Just to be clear, we are not manually running any updates on the ESET Protect client on machines.

     

    Question -1 : Why we are still seeing these notifications on browsers when they are already disabled by policy ?

     

    Question-2:  What’s the co-relation between functionality of secure browser and any feature update ? What is being installed without any user prompt during that time ?

     

     

    Please let me know if you require additional information.

    V&PM

    in General Discussion

    Posted

    Hi ESET Team, 

    We just want to check the below information:

    From 'Vulnerabilities section, even though on that machine the 'Adobe Photoshop' installed was already updated, why from 'Vulnerabilities' section  still showing that the application is on the 'critical severity' ?

     

    image.thumb.png.0f88a27447e54bc75421de00766ba203.png

     

    Is that after the update of the application, do we need to manually unmute it?

     

    image.thumb.png.242404df1feffc906a0c291468134dfc.png

     

    Any recommendation?

     

     

     

    ESET Secure Browser

    in ESET Endpoint Products

    Posted

    Hi Marcos, 

    Can you please confirm this behaviour after migrating to ESET Protect Cloud? (i believed he is pertaining from using ESET Endpoint security old version to migrate to newer version)

    I have already provided logs last week. (i already submitted last week)

     

    It seems the ESET client on laptop auto updates itself and we don’t know what it is trying to install. Not sure what sort of features it is trying to install automatically ?

    I believed once you migrated from newer version - the 'Installation of features in progress' 

    will initiate all the set up of ESET features - is that correct ?

     

    Can you check the below screenshot?

     

    image.thumb.png.9f002ac426a204c50ad7efb4c13756c0.png

    ESET Secure Browser

    in ESET Endpoint Products

    Posted

    Hi Marcos, 

    Our client is currently using ESET Endpoint security, I believe the information above is intended for our home user  "ESET Safe banking and browsing, can you provide us a response related with EES Secure browser and they have other concern that i need we need to provide a response:

     

    Question :

    Does ESET maintain a list of supported & malicious extensions that can be triggered as per the policy settings when a browser extension is installed ?

     

    Is the secure browser feature continuously looking to connect to a threat defence database for monitoring purposes ? 

    If you need any require information just let us know.

     

    Cheers, 

    Gil

    ESET Secure Browser

    in ESET Endpoint Products

    Posted

    Hi ESET Team, 

    See the below question of our client:

    I am really hoping to understand how these features work in a production environment.
     
    How does ESET detect malicious java scripts/downloads and redirect websites during a phishing practice ? Also, does ESET maintain a list of supported & malicious extensions that can be triggered as per the policy settings when a browser extension is installed ?
     
    Is the secure browser feature continuously looking to connect to a threat defence database for monitoring purposes ? We also noticed below warning when a user was working on his laptop which is not new to ESET Cloud and was rebooted after enabling secure browser.
     
    It seems that this feature auto updates itself even when the user is working and then the yellow banner appears with the warning message. Please clarify with details.
     
    image.png.0a9f51a4c2cfa68c4e91c3444f68b0d4.png
     
     
    image.thumb.png.b89edf3998cf207051aaa19e967131a7.png
     
     
     
     
     
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