Jump to content


  • Posts

  • Joined

  • Last visited


  1. Upvote
    ajtopcat received kudos from Guilhermesene in Smart Security Premium V14 and new Password Manager issues   
    Hi Marcos,
    Thank you for your reply but I think you've missed my point.  The guide you suggest shows you how to import either json or unprotected xml files, neither of which were the standard day to day recommended backup method for V2, which was protected .spdb files - you cannot import those.  Had I been warned of the incompatibility prior to the system upgrading I could've saved an xml file but by time that became apparent it was too late.  I did contact customer service regarding this and queried how a .spdb file could be converted but after an initial response pointing me to a similar guide, I have heard nothing, despite a couple of prompts.  Whilst I appreciate ESET would be keen to release V14/V3, it feels as though the potential knock on impact of a sudden lack of iOS compatibility and potential loss of previous passwords has been poorly thought through.
    I only upgraded to Smart Security Premium a month ago to get the Password Manager feature and am now wondering if it was a wise move after all.  Having used ESET for many years with no issues this is somewhat disappointing.
  • Create New...