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Smart Security Premium V14 and new Password Manager issues

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My V13 installation auto updated to V14 recently which caused a number of issues with Password Manager due to the V2 to V3 incompatibility.  As the recommended export method in V2 is a protected database file (which V3 won't accept) I ended up having to re-enter all my data again from scratch.  It would've been helpful if this information was flagged somehow prior to the upgrade happening.  Fortunately the app on my iphone, although disconnected, still retained the data that I could reference.  Now I have run into the issue that the iOS app will not connect (using my new password created on the Firefox extension).  After much searching I have found a small reference to the fact that ESET are waiting on a new version to be approved by Apple - https://support.eset.com/en/kb7676-eset-password-manager-application-availability-for-safari-browser-and-ios

I'm a little astounded that ESET have released this upgraded product without the full facilities available - nowhere on the main support pages does it reference this, in fact there are links on where to download the "incompatible" version.  Has anyone else run into the same issue or have I done something wrong as I've not found any other posts regarding this at all?

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56 minutes ago, ajtopcat said:

As the recommended export method in V2 is a protected database file (which V3 won't accept) I ended up having to re-enter all my data again from scratch. 

At https://support.eset.com/en/kb6272 there is a guide how to import passwords exported from PWM v2.

Should you have any issue with the password manager, please open a support ticket and provide customer care with the email address associated with the password store.


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Hi Marcos,

Thank you for your reply but I think you've missed my point.  The guide you suggest shows you how to import either json or unprotected xml files, neither of which were the standard day to day recommended backup method for V2, which was protected .spdb files - you cannot import those.  Had I been warned of the incompatibility prior to the system upgrading I could've saved an xml file but by time that became apparent it was too late.  I did contact customer service regarding this and queried how a .spdb file could be converted but after an initial response pointing me to a similar guide, I have heard nothing, despite a couple of prompts.  Whilst I appreciate ESET would be keen to release V14/V3, it feels as though the potential knock on impact of a sudden lack of iOS compatibility and potential loss of previous passwords has been poorly thought through.

I only upgraded to Smart Security Premium a month ago to get the Password Manager feature and am now wondering if it was a wise move after all.  Having used ESET for many years with no issues this is somewhat disappointing.


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