I was recently aware of an unauthorized user on my computer with a wierd user name. I have tried several times to delete it, but it keeps returning. I know it has to be some kind of Trojan or virus, but I don't know what kind. ESET doesn't detect it, and I have used several other programs to try to remove it without success. I have also tried the steps outlined in the support topic "I think I have a virus", and it still didn't work. I'd hate to have to restore to factory settings, but I will do it if there is no other solution. Can anyone help? I deleted the user again, but will post pictures when it pops back up like it inevitably will.