Jump to content

JavierSeguraNA

Former ESET Employees
  • Posts

    69
  • Joined

  • Last visited

  • Days Won

    3

Posts posted by JavierSeguraNA

  1. Are you referring to the update from 8.0.301 to 8.0.304 or just the new features in version 8 in general? If the question is what changed in 8.0.304 versus 8.0.301 as far as I am aware these were very small improvements related to different language versions (localization). You downloaded the EU version you should be fine. The in-product update will be available soon so you can wait until then.

  2. Well I can confirm that I have changed the hips to smart mode and haven't had any new pop ups.  So I guess I will sit back and watch this space.  

     

    Just trying to decide whether I really need to upgrade to Smart Security.  I would say not as I am always on my home network and got a hardware firewall working for me.  So unless you guys can give me a really good reason to upgrade think I am going to stick with just the antivirus 

    Your hardware firewall monitors packet data between the internet and your computer. If by chance something got passed the hardware firewall your network could become infected. In this scenario a software firewall will protect your computer if the hardware firewall fails. Think of it as two gatekeepers. Another positive for software firewalls is that you get notifications when a possibly unknown application is attempting to access the internet. You can also choose which applications you want connecting to the internet at any moment. For example, there was an exploit found on a certain application that uses the internet, you can choose to block that application until a patch has been released without the need to uninstall it outright. No matter what software firewall you choose, it is a good idea to have both a hardware and software firewall. In general, multi-layer security is always a good idea. 

  3. Hello nminkov,

     

    Is the file being blocked upon creation? Is your .exe is created and saved in a folder without execution? Can you try going into Real-time file system protection and uncheck the file creation box? Obviously the ideal scenario is to have it checked but as long as you have file open and file execution checked you should be OK at least during the issue diagnosis.

  4. According to the KB article hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2138, Windows Live Mail 2012 is not supported yet. I assume that it's impossible to integrate into it for technical reasons as Microsoft doesn't provide API nor documentation for developers that would help them integrate into Microsoft's email clients.

     

    I've noticed more traffic to this post, possibly due to people upgrading their OS. The KB link quoted has been updated on January 2014. Windows Live Mail 2012 is supported, however the following should be noted - "With Windows Live Mail 2011 / 2012, although no ESET icon appears in the taskbar, the plug-in is othewise fully functional".

  5. @Corey Bryant

     

    I apologize for the trouble you're having. Have you tried these specific instructions for performing a hard reset on your phone? It's a T-Mobile KB doc that shows you the steps. EMS should not keep you from performing a hard reset. If this fails, your best bet at this point is to fill out a support request form HERE and work with one of our technical support agents. They might request to call you if they can't get you into safe mode using emailed instructions.

     

     

     

     

  6. Hello babagaga24,

     

    There was a lot of work done in V6.0.308.0 to address this and similar issues with SSL. We are now on version 6.0.316.0 - You'll want to update your software here . Please let us know if this doesn't resolve the issue so we can ask you for more information. At this point all we know is that you're using ESS 5. Version 6.0.308.0 addressed SSL issues that were not browser specific so updating your version to the latest would still be a good idea. 

    Kind Regards,

    Javier

  7. Yes I do. After testing several different scenarios where ESET NOD32 was installed before and after Jetico firewall was installed, we have some good data to show that it is Jetico firewall's rules functionality that is breaking our software. Regardless of the settings and rules, the Jetico firewall does not hold the settings in order to allow our software to work. Through the program, there is absolutely no way around this. At this point, the Jetico firewall software must be the point of solution in order to resolve this issue. I will send you a PM so I can hand over the screenshots of the test to you.

    I appreciate your patience! Best of luck.

  8. No support tickets regarding NOD32 and WEBROOT SecureAnywhere as of yet. I would try switching off real-time protection and rebooting, monitor for a bit and see which program tends to cause the "skittish" behavior when they're real-time protection is disabled. Of course, you probably already know this but running two AVs with real-time protection enabled will likely cause performance issues.

  9. Hello 0stradamus,

     

    I apologize for the miscommunication. We are still testing on our end as well. I remember Jetico from back in the day, seems like they improved some things over the years not to mention their website. In any matter, while testing on both ends is still in progress, I was wondering if you could go through this article when you have time and configure the firewall to allow these specific addresses and ports. I realize that you have bypassed everything with logging rule, however if everything worked as expected we wouldn't be having this conversation ;) . Please let me know how it goes.
    hxxp://kb.eset.com/esetkb/SOLN332&ref=esf

  10. Hello and welcome! :)

    First, I'm sorry to hear that you are having this issue, it's not fun but I'm sure we can help! At this time I'm going to recommend that you contact our support team because of the amount of information needed to help troubleshoot this issue. Please submit a support request here: https://www.eset.com/us/support/contact/#

     

    If you would prefer that an agent contact you between 6am and 6pm Monday - Friday, please make mention of this in your support request.

×
×
  • Create New...