JavierSeguraNA

Have you tried to perform the steps below yet in order to perform a system restore? Tried it. I tried everything i could think of. even clean uninstall. reinstall. I always end up with the said error, and other problems stated. Other then reinstalling the OS, i have found no solution. Hi Moondoggie, have you tried the steps in this MS Community Post? I ask because the solution is for the same error and possibly same root cause after reading the different scenarios.

Have you tried to perform the steps below yet in order to perform a system restore?

I think the ESET android looks like he means business. His face, is looking at malware writers saying "Not in MY house!"

Ticket is still open. I have asked for an update, just waiting on it. A good security system should fight back when it is being manipulated outside of it's own built in functionality. We also know that uninstalling and reinstalling the before and after every system restore is less than convenient.

Hello Dwight, Yes you can. Visit the knowledgebase link for easy instructions. hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2213

shawkins, This type of feedback is very useful and we encourage it. You may have guessed that those of us who man the forums aren't developers, but rest assured that your communication about V6 will be delivered to not only the developers, but everyone beyond them in the chain of command. ESET is a huge proponent of customer experience and as a result we all have skin in the game. Again, your time in putting this post together is much appreciated.

Hello anxious_tech (great name btw), Our experience with performance issues after installing ANY antivirus is that it is installed over another security program, which will tax the system in multiple ways. I would suggest your first step be to check for any 3rd party AV programs. You can use our AV remover located here.

Hello heba, I removed all the links except for the wikipedia link because linking in that fashion is against our forum rules for safety reasons. I am approving the post because the content is relative to our interests and I believe people might benefit from the insights shared by our intelligent forum members.

To submit a suspicious file, website or possible false positive to ESET for analysis, follow the instructions for your issue using the link below: hxxp://kb.eset.com/e...soln141&ref=esf

Hello, To submit a suspicious file, website or possible false positive to ESET for analysis, follow the instructions for your issue using the link below: hxxp://kb.eset.com/e...soln141&ref=esf

and tduffy We hear you loud and clear. Taking your feedback up the chain is another function of this forum. Thank you for taking the time to express how you feel it really helps us improve the product!

You will not "get banned". You'll be fine.

Hola, ¿Qué versión del software está utilizando? Aquí hay un enlace a los artículos que pueden ser útiles. hxxp://kb.eset.com/esetkb/index?page=answers&startover=y&question_box=Activate+using+ERA&ichbox%5B%5D=en-US

Henryf, I sent you a PM.

Hello um_user, As we understand it, this issue was taken care of directly by a member of our Sales management team, is this correct? We sincerely apologize for the delay in responding to you but rest assured that we hear your frustration and have communicated your experience with the relevant groups in order to improve the customer experience. It appears that you received a call back from management shortly after you posted here on the forums. Would you say the issue is resolved at this point? Please let us know.

Much appreciated! I'm glad you were able to resolve the issue so quickly.

Hello sslam33, What are you using to push to the client machine please?

From what we can tell in the support center, it may be the technology that prevents malicious software from corrupting or disabling protection, as implied earlier on in this thread. When you think about it, it is something we need to handle very carefully. I'll reply when I have more information, thank you for the feedback and patience!

Hello TomCody, I apologize for the issue you've described. I can assure you that the installation of ESET was not the root cause. If you like, our support agents can assist you with this issue. If you would like to be contacted by our support team please send me a Personal Message here on the forums. I look forward to helping you with this issue.

Hello, Just wanted to let you all know that our developers are aware of this issue and similar issues. I have updated them using this thread as scenario. I don't have any ETA but I can tell you that issues effecting the UX of our customers is top priority. Thank you!

Hello, Can you please confirm that you did the following?" Right-click the cmd application when it appears in results and select Run as administrator from the context menu". Thank you.

I show that we replied to your support request on 11/13/2014 and included your username and password. Can you please confirm?

the install won't even start when you add that command of /unwanted My apologies tmuster2k I misunderstood you. Are you using remote administrator? Yes. Home version only .. ESS and Nod32 is not a business product. Just thought I'd ask just in case (you never know). I agree with RugK that ideally you would be using our business products for this but if that isn't an option I would try what RugK has suggested while we work on getting you a definitive answer. This is a GREAT question by the way and we appreciate you working with us.

the install won't even start when you add that command of /unwanted My apologies tmuster2k I misunderstood you. Are you using remote administrator?

I would like to say for the record that the fact an image was blocked does not mean it wasn't dangerous. It is quite commonly known that malware can and has been distributed using obfuscated PNG files. I just want to make it clear to those that stumble upon this thread.