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mgn

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    ESET Startup Scan v13.2.16.0 - What is the usual time taken for a startup scan? In my PC it is scanning for more than 1 hour.. slowing the internet

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Since I am unable to edit the earlier post, I would like to share that the problem with startup scan is getting worse. After every module update  the startup scan starts scanning bringing the internet to a crawl. Can I install an older version previous to v13.2.15.0 . I was very happy with it and I faced no issues with eset internet security for around 22 months. Now I am not happy with the way eset has changed startup scan making the PC slow after startup or every module update because of this never ending startup scan.

    ESET Startup Scan v13.2.16.0 - What is the usual time taken for a startup scan? In my PC it is scanning for more than 1 hour.. slowing the internet

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Today I updated the eset Internet Security to v13.2.16.0 and I enabled the Startup Scan in the scheduler which I had disabled in the previous version 13.2.15.0 because of never ending startup scan which crippled the internet speeds.

    Now even after the update, the Startup Scan has been running for the more than a hour and it shows no sign of stopping. I would like to know what is the average time taken by startup scan because earlier to eset Internet Security v13.2.15.0 I never faced any problems with eset or the startup and eset was working fine.  I am not happy with disabling the startup scan but I have no other alternative now that this update also has the issue of never ending startup scan and slowing down the internet speeds. 

    Kindly help ..how to solve this problem?

     

    Windows 10 64bit

    eset Internet Security v13.2.16.0

    eset Internet Security v13.2.15.0 Startup Scan Never Ends and cripples the internet by reducing internet speed

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by mgn

    7 hours ago, Peter Randziak said:

    Hello @mgn,

    it might be related to the issues reported at https://forum.eset.com/topic/24746-av-is-blocking-loading-webpages/

    So if you would like to troubleshoot the issue with us, proceed in a following way:

    0. Enable Startup scan

    1. Disable Protected service and Self-defense under HIPS settings

    2. Reboot your system

    3. Download and apply https://forum.eset.com/applications/core/interface/file/attachment.php?id=18636 

    4. Reboot the system again

    5. Download Procdump https://docs.microsoft.com/en-us/sysinternals/downloads/procdump 

    6. run it from an elevated command line with following parameters: procdump -ma -e 1 -n 10 ekrn.exe

    7. If the issue occurs again, the dumps will be generated

    collect them, pack with output from ESET log collector, upload to a safe location and send me and @Marcos download details via a private message to check.

    Peter

     

    the attachment is missing. the error I see

    Quote

    Sorry, there is a problem

    This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location.

    Error code: 2C171/1

     

    eset Internet Security v13.2.15.0 Startup Scan Never Ends and cripples the internet by reducing internet speed

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Since Yesterday I am facing eset Slow Startup Scan that goes on forever forcing me to temporarily disable the startup scan. I have once reinstalled the ESET Internet through Online Installer. But the issue was not resolved. Then I uninstalled it and reinstalled an offline version of the eset Internet Security v13.2 from the eset website. During the startup scan the internet is crippled with slow speeds making the internet usage very difficult. If i disable the auto startup scan in the scheduler and reboot the PC runs smoothly.

    I did a initial scan twice of my PC's drives but no virus or malware was found.  I even used the eset online scanner and that too found no malware or virus. How to resolve this? pls help. 

     

    Windows 10 x64
    eset Internet Security v13.2.15.0

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