eset Internet Security v13.2.15.0 Startup Scan Never Ends and cripples the internet by reducing internet speed

[mgn 0]

Since Yesterday I am facing eset Slow Startup Scan that goes on forever forcing me to temporarily disable the startup scan. I have once reinstalled the ESET Internet through Online Installer. But the issue was not resolved. Then I uninstalled it and reinstalled an offline version of the eset Internet Security v13.2 from the eset website. During the startup scan the internet is crippled with slow speeds making the internet usage very difficult. If i disable the auto startup scan in the scheduler and reboot the PC runs smoothly.

I did a initial scan twice of my PC's drives but no virus or malware was found.  I even used the eset online scanner and that too found no malware or virus. How to resolve this? pls help. 

 

Windows 10 x64
eset Internet Security v13.2.15.0

[Peter Randziak 1,186]

Hello @mgn,

it might be related to the issues reported at https://forum.eset.com/topic/24746-av-is-blocking-loading-webpages/

So if you would like to troubleshoot the issue with us, proceed in a following way:

0. Enable Startup scan

1. Disable Protected service and Self-defense under HIPS settings

2. Reboot your system

3. Download and apply https://forum.eset.com/applications/core/interface/file/attachment.php?id=18636 

4. Reboot the system again

5. Download Procdump https://docs.microsoft.com/en-us/sysinternals/downloads/procdump 

6. run it from an elevated command line with following parameters: procdump -ma -e 1 -n 10 ekrn.exe

7. If the issue occurs again, the dumps will be generated

collect them, pack with output from ESET log collector, upload to a safe location and send me and @Marcos download details via a private message to check.

Peter

 

[Marcos 5,468]

Does temporarily disabling the 2 startup scans in scheduler make the issue go away?

[SlashRose 25]

Can only confirm the problem.

[mgn 0]

2 hours ago, Marcos said:

Does temporarily disabling the 2 startup scans in scheduler make the issue go away?

yes. I have now disabled the 2 startup scans and after that the PC runs fine.  But I am not happy with the startup scan disabled as it is not working as it should.  Now what is the way forward?

[mgn 0]

7 hours ago, Peter Randziak said:

Hello @mgn,

it might be related to the issues reported at https://forum.eset.com/topic/24746-av-is-blocking-loading-webpages/

So if you would like to troubleshoot the issue with us, proceed in a following way:

0. Enable Startup scan

1. Disable Protected service and Self-defense under HIPS settings

2. Reboot your system

3. Download and apply https://forum.eset.com/applications/core/interface/file/attachment.php?id=18636 

4. Reboot the system again

5. Download Procdump https://docs.microsoft.com/en-us/sysinternals/downloads/procdump 

6. run it from an elevated command line with following parameters: procdump -ma -e 1 -n 10 ekrn.exe

7. If the issue occurs again, the dumps will be generated

collect them, pack with output from ESET log collector, upload to a safe location and send me and @Marcos download details via a private message to check.

Peter

 

the attachment is missing. the error I see

Quote

Sorry, there is a problem

This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location.

Error code: 2C171/1

 

Edited July 13, 2020 by mgn

[Peter Randziak 1,186]

Hello,

hmm it works fine for me, but you can download the attachment from this post:

https://forum.eset.com/topic/24746-av-is-blocking-loading-webpages/?do=findComment&comment=117324

Peter

[mgn 0]

with the 13.2.18.0 version this slowness on startup scan has disappeared. scan happens quickly . the issue is resolved. thank you eset. 😀

Edited August 31, 2020 by mgn