mgn 0 Posted July 10, 2020 Share Posted July 10, 2020 Since Yesterday I am facing eset Slow Startup Scan that goes on forever forcing me to temporarily disable the startup scan. I have once reinstalled the ESET Internet through Online Installer. But the issue was not resolved. Then I uninstalled it and reinstalled an offline version of the eset Internet Security v13.2 from the eset website. During the startup scan the internet is crippled with slow speeds making the internet usage very difficult. If i disable the auto startup scan in the scheduler and reboot the PC runs smoothly. I did a initial scan twice of my PC's drives but no virus or malware was found. I even used the eset online scanner and that too found no malware or virus. How to resolve this? pls help. Windows 10 x64 eset Internet Security v13.2.15.0 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted July 13, 2020 ESET Moderators Share Posted July 13, 2020 Hello @mgn, it might be related to the issues reported at https://forum.eset.com/topic/24746-av-is-blocking-loading-webpages/ So if you would like to troubleshoot the issue with us, proceed in a following way: 0. Enable Startup scan 1. Disable Protected service and Self-defense under HIPS settings 2. Reboot your system 3. Download and apply https://forum.eset.com/applications/core/interface/file/attachment.php?id=18636 4. Reboot the system again 5. Download Procdump https://docs.microsoft.com/en-us/sysinternals/downloads/procdump 6. run it from an elevated command line with following parameters: procdump -ma -e 1 -n 10 ekrn.exe 7. If the issue occurs again, the dumps will be generated collect them, pack with output from ESET log collector, upload to a safe location and send me and @Marcos download details via a private message to check. Peter Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted July 13, 2020 Administrators Share Posted July 13, 2020 Does temporarily disabling the 2 startup scans in scheduler make the issue go away? Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted July 13, 2020 ESET Insiders Share Posted July 13, 2020 Can only confirm the problem. Link to comment Share on other sites More sharing options...
mgn 0 Posted July 13, 2020 Author Share Posted July 13, 2020 2 hours ago, Marcos said: Does temporarily disabling the 2 startup scans in scheduler make the issue go away? yes. I have now disabled the 2 startup scans and after that the PC runs fine. But I am not happy with the startup scan disabled as it is not working as it should. Now what is the way forward? Link to comment Share on other sites More sharing options...
mgn 0 Posted July 13, 2020 Author Share Posted July 13, 2020 (edited) 7 hours ago, Peter Randziak said: Hello @mgn, it might be related to the issues reported at https://forum.eset.com/topic/24746-av-is-blocking-loading-webpages/ So if you would like to troubleshoot the issue with us, proceed in a following way: 0. Enable Startup scan 1. Disable Protected service and Self-defense under HIPS settings 2. Reboot your system 3. Download and apply https://forum.eset.com/applications/core/interface/file/attachment.php?id=18636 4. Reboot the system again 5. Download Procdump https://docs.microsoft.com/en-us/sysinternals/downloads/procdump 6. run it from an elevated command line with following parameters: procdump -ma -e 1 -n 10 ekrn.exe 7. If the issue occurs again, the dumps will be generated collect them, pack with output from ESET log collector, upload to a safe location and send me and @Marcos download details via a private message to check. Peter the attachment is missing. the error I see Quote Sorry, there is a problem This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location. Error code: 2C171/1 Edited July 13, 2020 by mgn Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted July 14, 2020 ESET Moderators Share Posted July 14, 2020 Hello, hmm it works fine for me, but you can download the attachment from this post: https://forum.eset.com/topic/24746-av-is-blocking-loading-webpages/?do=findComment&comment=117324 Peter Link to comment Share on other sites More sharing options...
mgn 0 Posted August 31, 2020 Author Share Posted August 31, 2020 (edited) with the 13.2.18.0 version this slowness on startup scan has disappeared. scan happens quickly . the issue is resolved. thank you eset. 😀 Edited August 31, 2020 by mgn Link to comment Share on other sites More sharing options...
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