TomasP
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Posts posted by TomasP
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Hello soundman87, please check that the database era_db can indeed be accessed on port 1433.
More importantly, check whether you have the selected ODBC driver installed on your system. The driver is not distributed with our product, you need to install it separately.
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Hi tjg79,
We have an uninstallation tool for situations like this - you can find it at hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2289&viewlocale=en_US along with instructions on how to use it.
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Hello, local resellers in many countries usually send their customers an email with the information of a new version release. This way the users are aware of the new version and can choose whether they want to install it. In your case I would recommend to contact ESET office in your country and make a suggestion to send this kind of email in the future.
Regarding the in-product update check, we do not want to rush things. We first wait to get feedback from users who updated manually and when there are no issues, we enable the update feature for the broad audience.
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Hi beancounter,
We are currently doing tests with the latest developer preview of Android 5.0 Lollipop, but we can only declare compatibility once the final version is released on November 3 and we test the app on this version.
However, as there were not many changes to the APIs we rely on, we do not expect any major complications.
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Hi cutting_edgetech,
Yes, ESS license will work with ESET NOD32 Antivirus (not the other way around, though).
There should, however, not be any difference in web site loading, as the HTTP module is the same in both products.
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Live installer is a small application that will run on your computer, detect the Windows version and download the appropriate version of our product.
Offline installer is a standalone installation package which contains all necessary files and can be installed without internet connectivity - however, you need to choose the appropriate version manually before downloading.
You can go here: hxxp://www.eset.com/int/download/home/detail/family/5/ and download either the Live installer, or the offline installer. For offline installer you need to select your desired language and Windows version (32bit or 64bit).
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Hello gvlada,
Offline update is a feature of our Endpoint product line, thus it is not available in home products (ESS, ENA).
In Endpoint products, you can set the path to your shared mirror folder as an update server address in Advanced setup > Update > General. -
No need to download it again, as the issue only presents itself during installation. Moreover, the problem was in the logic on our servers, not in the build itself.
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Hello everyone, we are aware of the issue and it should be fixed shortly.
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Hello Naghdy,
All license issues need to be handled by the ESET office that sold the respective license.
Please check hxxp://www.eset.com/int/language-selector/ to select the country in which you bought the license and then look for the contact information. There will sure be an email option, aside from a phone number.
Regards,
Tomas
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I have notified them that you would like to hear back from them, but I can't guarantee their response, since they are quite busy, as you can imagine
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I am sorry, I don't have any responses from the product manager or developers.
They have gone through the list internally and will consider your suggestions on the fly.
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Hello rugk,
I would like to thank you for this in-depth feedback, we truly appreciate it (our product manager and developers have already taken notes from it) and a little bird told me that you have been contacted by a colleague of mine with a treat for your effort
Enjoy! (Safer Technology
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Hello RIchAM,
We are sorry for the misleading information - this used to be true with version 2 (and older) of ESET Mobile Security.
However, as of the current version 3, it is possible to install ESET Mobile Security from Google Play and activate it with your credentials obtained by other means as well, be it a retail box, online order from ESET's webpage, etc.
Please send us a link to the FAQ with this out-of-date information, so that we can have it fixed.
Thank you!
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Hello rumdumconundrum, let's get this sorted out.
Did you purchase ESET Mobile Security from our website, or via Google Play Store? That makes difference, because there are two separate installation files and one can't be activated using credentials for the other and vice versa.
If you happen to have a purchase confirmation email with your username and password, please send these to me in PM (do not post it here publicly).
Also open our app, go to menu (three dots in top-right corner) and tap About. Does the app name say "ESET Mobile Security", or "Mobile Security & Antivirus"? (In the same screen you will see a username that is currently associated with the app, you can send it to me in PM as well).
With this information, we'll be able to investigate what can cause the issue you are experiencing and help you resolve it.
Regards,
Tomas -
I've got an email back from Eset Netherlands (Ticked ID 133493), saying that they will answer my question a.s.a.p.
1 hour later again an email from Eset Netherlands (Ticked ID 133500) same text.
This is a bit confusing. So my customer care form was send to Eset Netherlands?
Now I begin to understand why this problem isn't solved yet.
Don't you have a central costumer support?
Hi Martvl,
Every country has its own customer support, so that our users can communicate with ESET representatives in their native language.
Should a case come up that the local support is not able to solve immediately, it is then escalated internally to support department at the ESET HQ.
I hope this clarifies your concern.
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That's right, that was the reason we created separate versions for Google Play distribution and website distribution, you can not use paid license bought outside of Play Store in Play Store (and thus circumvent Play Store purchases).
However, even with the website-distributed app, you will not lack the Play Store's app update feature, since we included so-called "version check" in the web version, so that once we release an app update, you are notified about it and can download it in a few clicks.
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Hello Arakasi,
Are you by any chance using a third party app for sending and receiving SMS messages, such as WhatsApp or similar?
The thing is, we only intercept and process messages delivered to the default messaging app preinstalled on your device.
If this is the case, try to disable the custom messaging app to see if ESET Mobile Security successfully blocks the message once it goes into the default app.
Regards,
T.
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Hello,
As for now, we are aware of this situation and we can assure you that this email does not originate at ESET.
T.
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ERA V6 Software Install Client Task Doesn't Start
in ESET PROTECT On-prem (Remote Management)
Posted
Hello macphail,
In order to perform remote installation of ESET Endpoint v6 product, or in order for it to connect to ERA, the client must have the ERA Agent installed. Endpoint v6 does not communicate to ERA, only the Agent does.
If the installation of v6 over existing v5 failed, you can treat it as a regular installation issue, i.e. check the installation logs for a specific error, or contact your local ESET support team.