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Kurt

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    Incorrect Ethernet Packet

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    On 4/11/2019 at 2:02 AM, Marcos said:

    If possible, please provide logs generated as follows. Until then we cannot carry on and check what is causing the error:

    - enable advanced logging under Help and support -> Details for technical support
    - reboot Windows
    - reproduce the error
    - stop logging
    - gather logs with ESET Log Collector and provide the generated archive.

     

    On 4/11/2019 at 6:26 AM, Kurt said:

    again, how is this done?  What is the log file name?  Your instructions do not properly  allow me to generate what you are looking for.

    Please provide better instructions on how to provide the log files you are looking for.

     

    Incorrect Ethernet Packet

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Thanks Itman.

    I appreciate your troubleshooting help.  I think your initial thoughts that the router is bad may have some merit.  I think the firmware on my modem/router maybe outdated and not correctly passing and/or sharing IPv6 addresses correctly confusing ESET and blocking the communications.  I am working with my internet provider to check the firmware and possibly replace the modem to remove that piece of the puzzle.

    I have built my internal routing table to address intrAnet communications so PC to PC communication is now working.

    Thanks again.

     

     

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