Thomas F.

Hi. We use ESET Protect v11.1.756.0. After an update of the ESET client on a Windows 2016 Server, "Device restart recommended" shows up on the web console even after several reboots. How can I fix this? Regards, Thomas

I have removed and set up his account twice, the last time after moving the profile. My IT colleague told me that the policies somehow weren't used on that PC. He changed something, and now we wait if the problem still occurs. I wonder why these files were being checked, although the profile is on another partition: C:\Users\<user>\AppData\Local\Temp\*.eml C:\Users\<user>\AppData\Local\Temp\nsma C:\Users\<user>\AppData\Local\Temp\newmsg This does not happen on my PC. Regards, Thomas

As we found out, the following is scanned by ESET: C:\Users\*\AppData\Local\Temp\*.eml C:\Users\*\AppData\Local\Temp\nsma C:\Users\*\AppData\Local\Temp\newmsg Is that intentional? Regards, Thomas

Thanks for your prompt answer, Marcos. Regards, Thomas

Hi. We use ESET Protect on-premise and ESET Endpoint on the clients. We use Thunderbird as our email client. Every few weeks - several times a week for some people - we have the problem that the files of some Thunderbird clients become corrupted. The result is unreadable emails. Repairing helps in these cases. Our boss suspects that ESET is constantly scanning the files in real time and that with a lot of new incoming emails, Thunderbird gets confused at some point and corrupts the files. Is that possible? I have moved the profile folder of the most affected colleague to another partition in a directory without a username and excluded it in ESET Protect. But the error still occurs with him, and strangely only with his own mailbox, not with the many others that he has also included. Does anyone have any experience with this and can help? Is it possible that Thunderbird gets problems when hundreds of malicious emails arrive one after the other if ESET intervenes every time? Regards, Thomas

Thanks, Marcos.

That worked! Now, please tell me why. Is it enough to switch the setting in the policy off and on again?

Yes

Hello. We use ESET Protect and Thunderbird as e-mail clients. Today I wanted to set up a new account I created at Hetzner. I received the following output: The certificate is therefore valid. If I deactivate ESET, no error message appears. As we are now moving all accounts to this provider, I don't want to have to confirm exceptions everywhere. How can I solve this problem? Regards, Thomas

Hello. Would it be possible to read the license information via script or API, i.e. total and used seats from ESET Protect and maybe even which Clients and their users use the license? We are introducing an access management tool, and it would be very helpful if it could read the data automatically. Regards, Thomas

Hello. We have used ESET Protect for years now. This morning, I saw an alarm: What does that mean, first seen 3 years ago? I checked the file via Virus Total, it is clean: https://www.virustotal.com/gui/file/20330d3ca71d58f4aeb432676cb6a3d5b97005954e45132fb083e90782efdd50/details The file is part of Cortana and is present on every Windows 10 client, but only on one client, ESET reports something. How can something like this happen? I have set this to solved now. Regards, Thomas

Hello. My boss wants to have all executable attachments deleted from E-Mails. We use an E-Mail provider with IMAP, so no Exchange Server. Is this possible with a certain setting? I found nothing. Regards, Thomas

Hi. Today I noticed that 100% of our ESET clients are no longer up to date. I thought I read here once that from 8.x on, updates are performed after an optional reboot and automatic. However, that does not seem to be the case. After doing the update manually on two clients (from v8.1.2031.0 to v8.1.2037.2), I see a message that I should reboot the PC "to remain protected". I thought this should not happen anymore? A test with EICAR showed that downloads and also saving an EICAR file created using an editor are prevented. So, why this message? If I run the update in general, I get dozens of messages and calls again from people asking if they really need to restart their PCs. Regards, Thomas

Hello. I tried to download https://download.mozilla.org/?product=thunderbird-78.12.0-SSL&os=win&lang=de. After completion, ESET Endpoint Antivirus showed a warning for a very short time and deleted the file. I could not find any log entry for that. This happened on two different Windows 10 clients. VirusTotal says that this file is clean. Regards, Thomas

I like this idea. Does this app run on every client? Then I would like to test it. Regards, Thomas