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Elisa Tese Rotca

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  1. The "SOLN2949" is to you go to knowledge base: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2949 Hope this help you, and if its "urgent" you must visit and reply the forum more often.
  2. Lack of knowledge is a big problem yes. But also the "lazy" factor is too. Each service and company has his own layers of security (enterprise, bank, e-mail, forums, blogs, website, facebook, tweeter, etc) and this is an overwhelming factor in the user so he ends avoiding any "new" layer of security no matter how good is. Then becomes lazy and don't want to use the system or service because he has to remember "another" thing of security.
  3. ESET Uninstaller works perfect for me. I always run in safe mode to be sure there is no trace left.
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