Mauricio Osorio

Thanks @Rincewind im going to try that!. Regards.

Hello guys, A client of ours is presenting this error in his MDM OVA and he wants it to disappear, since he does not have to connect any apple equipment to the MDM. This is important for the client because this error is affecting his performance report. Is there any way to hide this error? Thanks for the help.

Thanks for your help!!! The problem is solved!.

I was checking both installers and i realise that the spanish installer does not posses a digital signature at all: that is the reason why the server is not accepting that installer... How can i fix this?.

Hi guys, We are trying to load the installer to the EEE console but when trying to load it we get this error: We have tried to delete the installers that we had previously loaded but the problem persists. The EEE Server is in its latest version 3.2.0 and the installer we are trying to upload is 5.0.8.4 versión in spanish, but if we try to upload english version it works but not in spanish. We need spanish installer, can you help us? We downloaded the installer from here: https://download.eset.com/com/eset/apps/business/deslock/client/latest/eee_nt64_enu.msi

Hi @JPritchard The answer is no, the machine does not do anything, nothing prompt up or show anything. Im going to upgrade the EEE version and try again. I'll give you feedback about it. Regards.

We send the procedure without TPM as you can see in this short video: https://youtu.be/k-_Md0mBKCA So i dont think its that the problem. Regards.

Hi guys, We are trying to encrypt an entire hard drive on a client, but when we submit the job from the server, the following error appears: How can i help my client?. You can find in the attachment all logs. eediag_log_165432_09112020.zip

If anyone has any ideas, please let me know.

Hi Peter, Thank you!. This is really helpful.

Thanks @MartinK To discard I have tried to put my personal Outlook.com account but the result is the same. Could the problem be with all Microsoft accounts? or with the OVA and Microsoft accounts ?. By the way I tried with a Google account and that account didn't work either, but I didn't want to mention it because when pinging smtp.gmail.com from the terminal, the console could not reach that address. What solution would you say that I can offer my client? Greetings.

Hello guys, I think I found the problem and it really is not technical, the problem is with the translation into Spanish from Latin America. Let me show you: In the latin american user guide, you can see this instructions: Highlighted in yellow you can see that it indicates that for Linux MySQL version 8, the parameter log_bin_trust_function_creators = 1 must be added or modified. But it is indicated only for Linux environments. In the English manual this option is not conditioned to Linux: As I was working in a Windows environment, I chose not to make this modification, because the manual indicated that it should only be done in a Linux environment. Just to discard I decided to make the change and everything works correctly. Thank you very much for your collaboration and if you can please change the manual (Latin America Spanish) in this section as it may cause confusion. Regards.

Hi Martin, You can see the full log in the attachment. Im going to change DNS configuration on the VM. But as you can see the VM can resolved by ping the SMTP address: Thanks for your answer. Regards. ESET.rar

@Marcos you can see the log in the attachment. Regards. install.log

Yes, i restart the service after configuration. Thanks for your answer.

Hello guys, I have tried to configure ESMC with a Mysql database in a Windows environment, but even though I have correctly configured mysql 8.0 parameters it does not work. It shows me this error during installation: You can see the my.ini file in the attachment. I followed the instructions in this KB: https://help.eset.com/esmc_install/72/es-CL/mysql_windows.html#mysql_config. These are the installed MySQL components: Thanks for your help. Regards. my.rar

Hi @Marcos Yes and still not working. I tried differents ports (465 or 587) nothing works. I checked the server log and this is the error: What this message means? Thanks for your answer.

Hi guys!. I have tried to configure the SMTP server but it has not worked in any way, not with google or microsoft accounts or any, I have verified many times that the configuration of each one is fine, but it still does not work: This is the recommended Office 365 configuration: I have tried to see if the OVA communicates with the smtp and if it does: This is the OVA version: How can i fix this? Regards.

The client has a firewall but it does not obstruct communication with the repository that appears in the error message. If you set the proxy as the browsing proxy it will still download the file. How can I prove what you say about the agent?

Hello guys, Im trying to update all endpoints on my networks client but it fails every time i send the task. This is the error: GetFile: Failed to process HTTP request (error code: 20014, url: 'hxxp://repository.eset.com/v1/com/eset/apps/business/ees/windows/v7/7.3.2039.0/ees_nt64.msi') I checked on the endpoints and they can connect without any problem to that URL. Then i dont know what is happening. Can you please help me with this problem?. Regards.

Thanks for your answer @Marcos, For future cases where we must explain these records to this client or another, you may be able to teach us how we should search and find this evidence. Or if this is not possible, is there any KB that we can use to learn how to interpret these logs? As you can see this is a weekly report, then these questions are going to come up very often and it is not very practical to upload them through this channel every time. Again thank you for your answer. Regards.

Hi @Marcos thanks for your reply. In the attachment you will find the ESET Log Collector. ees_logs.zip

Hi guys, We have a non minor issue with one of our enterprise clients. Turns out that we have been exporting from ESMC a report that shows actions taken by EES when it find malware, but it shows empty spaces on that report as you can see: And my client is saying that the antimalware solution is not working. We have told them that if he has not impact or issue related he has nothing to be worried about but it's not enough. He insist that it's an evidence that shows antivirus malfunction. Look this is pretty important because the client is evaluating whether to stay with ESET or if it changes its brand due to the fact that there is no specific answer from the local ESET support or its answers are denied by the client very easily about this matter. How i can explain to my client? or is there a real issue? i have attached full report, if you need some extra information please let us know. Best Regards. Informe Amenazas semanal subred ok.rar

Thanks @Marcos, this is very helpful.

Hi guys, I have created a new rule that block all streaming web pages, but i want to know if i can see the record of that blocked pages. Is there a way to see this information on ESMC? Regards.