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Mauricio Osorio

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Everything posted by Mauricio Osorio

  1. Thanks @MartinK To discard I have tried to put my personal Outlook.com account but the result is the same. Could the problem be with all Microsoft accounts? or with the OVA and Microsoft accounts ?. By the way I tried with a Google account and that account didn't work either, but I didn't want to mention it because when pinging smtp.gmail.com from the terminal, the console could not reach that address. What solution would you say that I can offer my client? Greetings.
  2. Hello guys, I think I found the problem and it really is not technical, the problem is with the translation into Spanish from Latin America. Let me show you: In the latin american user guide, you can see this instructions: Highlighted in yellow you can see that it indicates that for Linux MySQL version 8, the parameter log_bin_trust_function_creators = 1 must be added or modified. But it is indicated only for Linux environments. In the English manual this option is not conditioned to Linux: As I was working in a Windows environment, I chose not to make this modification, because the manual indicated that it should only be done in a Linux environment. Just to discard I decided to make the change and everything works correctly. Thank you very much for your collaboration and if you can please change the manual (Latin America Spanish) in this section as it may cause confusion. Regards.
  3. Hi Martin, You can see the full log in the attachment. Im going to change DNS configuration on the VM. But as you can see the VM can resolved by ping the SMTP address: Thanks for your answer. Regards. ESET.rar
  4. Yes, i restart the service after configuration. Thanks for your answer.
  5. Hello guys, I have tried to configure ESMC with a Mysql database in a Windows environment, but even though I have correctly configured mysql 8.0 parameters it does not work. It shows me this error during installation: You can see the my.ini file in the attachment. I followed the instructions in this KB: https://help.eset.com/esmc_install/72/es-CL/mysql_windows.html#mysql_config. These are the installed MySQL components: Thanks for your help. Regards. my.rar
  6. Hi @Marcos Yes and still not working. I tried differents ports (465 or 587) nothing works. I checked the server log and this is the error: What this message means? Thanks for your answer.
  7. Hi guys!. I have tried to configure the SMTP server but it has not worked in any way, not with google or microsoft accounts or any, I have verified many times that the configuration of each one is fine, but it still does not work: This is the recommended Office 365 configuration: I have tried to see if the OVA communicates with the smtp and if it does: This is the OVA version: How can i fix this? Regards.
  8. The client has a firewall but it does not obstruct communication with the repository that appears in the error message. If you set the proxy as the browsing proxy it will still download the file. How can I prove what you say about the agent?
  9. Hello guys, Im trying to update all endpoints on my networks client but it fails every time i send the task. This is the error: GetFile: Failed to process HTTP request (error code: 20014, url: 'hxxp://repository.eset.com/v1/com/eset/apps/business/ees/windows/v7/7.3.2039.0/ees_nt64.msi') I checked on the endpoints and they can connect without any problem to that URL. Then i dont know what is happening. Can you please help me with this problem?. Regards.
  10. Thanks for your answer @Marcos, For future cases where we must explain these records to this client or another, you may be able to teach us how we should search and find this evidence. Or if this is not possible, is there any KB that we can use to learn how to interpret these logs? As you can see this is a weekly report, then these questions are going to come up very often and it is not very practical to upload them through this channel every time. Again thank you for your answer. Regards.
  11. Hi @Marcos thanks for your reply. In the attachment you will find the ESET Log Collector. ees_logs.zip
  12. Hi guys, We have a non minor issue with one of our enterprise clients. Turns out that we have been exporting from ESMC a report that shows actions taken by EES when it find malware, but it shows empty spaces on that report as you can see: And my client is saying that the antimalware solution is not working. We have told them that if he has not impact or issue related he has nothing to be worried about but it's not enough. He insist that it's an evidence that shows antivirus malfunction. Look this is pretty important because the client is evaluating whether to stay with ESET or if it changes its brand due to the fact that there is no specific answer from the local ESET support or its answers are denied by the client very easily about this matter. How i can explain to my client? or is there a real issue? i have attached full report, if you need some extra information please let us know. Best Regards. Informe Amenazas semanal subred ok.rar
  13. Hi guys, I have created a new rule that block all streaming web pages, but i want to know if i can see the record of that blocked pages. Is there a way to see this information on ESMC? Regards.
  14. Thank you for the answer Marcos. Im going to say that to my client. Is there some training or something where we can learn how to read correctly a sysinspector log?. Regards.
  15. Hi guys, Why ESET Sysinspector is showing this Windows task as dangerous: You can see the Sysinspector log in the attachment. My customer is asking about this but i dont know why this is dangerous. Can someone help me? Regards. SysInspector-KE10DESARROLLO2-191216-090230.zip
  16. The local support is very bad, so I turn to this forum, you should really check your local representatives at the support level, because at the sales level they are very good, but in support definitely not. I mean in Colombia is really bad, but in Argentina is really good, we wish to change local support at least for Argentina support.
  17. This explanation help us a lot. Thanks you all because we are more close to keep this client with ESET's Solutions. Today we are testing EEI and EDTD. Regards.
  18. Hi Everyone, I recently installed EMS on a Linux server that my client is using with ZIMBRA as a mail server. How can I verify if EMS is compatible with this type of mail server? The server is configured like this: MTA Version glibc : 2.17 Version Kernel : 3.10.0-957.21.3.el7.x86_64 Version SO : centos-release-7-6.1810.2.el7.centos.x86_64 Version ZImbra : Release 8.8.12_GA_3794.RHEL7_64_20190329045002 RHEL7_64 NETWORK edition, Patch 8.8.12_P1 proxy. LDAP Version glibc : 2.17 Version Kernel : 3.10.0-957.21.3.el7.x86_64 Version SO : centos-release-7-6.1810.2.el7.centos.x86_64 Version ZImbra : Release 8.8.12_GA_3794.RHEL7_64_20190329045002 RHEL7_64 NETWORK edition. MBX1 Version glibc : 2.17 Version Kernel : 3.10.0-957.21.3.el7.x86_64 Version SO : centos-release-7-6.1810.2.el7.centos.x86_64 Version ZImbra : Release 8.8.12_GA_3794.RHEL7_64_20190329045002 RHEL7_64 NETWORK edition, Patch 8.8.12_P3. MBX2 Version glibc : 2.17 Version Kernel : 3.10.0-957.21.3.el7.x86_64 Version SO : centos-release-7-6.1810.2.el7.centos.x86_64 Version ZImbra : Release 8.8.12_GA_3794.RHEL7_64_20190329045002 RHEL7_64 NETWORK edition, Patch 8.8.12_P3. Regards.
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