Super_Spartan
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Posts posted by Super_Spartan
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After I sent him an SMS telling him that I made an online complaint about him, he sends me an email saying that he has sent this request to the online sales team
so what good is ESET doing me by telling me to contact the local office? at the end, they just contact them back
it's like throwing the customer around and wasting his time!
what a joke
When I wanted to downgrade my Bitdefender Internet Security License to the Antivirus only, they did it within a couple of hours and didn't throw me around like a ball to no locao ffice. ESET is ESET. I refuse to work with these unprofessionals anymore
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See why I didn't want to deal with the Dubai representative for ESET??
Because they make you feel that you are calling a cheap cafeteria not a professional worldwide Antivirus company!
I called them today to help me downgrade my license from ESS to NOD32, the lady said there is only one person handling the sales and subscriptions.
His name is FIAZ, she gave me his cell phone number and Email.
I called him telling him about my request. He said he is not at the office and that I should email him.
I asked, when will I get an answer? he said by the end of the day
I sent the email and waited 4 hours, no reply. So I call again and asked if he received my email, he said he did and will reply once he gets to the office.
Wait another 2 hours... no reply..
So I called him twice and no answer! I've never seen such unprofessionalism and ignorance from a company.
ESET should really think who they hire to represent them. This guy is an absolute example of crappy customer service.
Some mode please PM me and I would gladly forward you his details!
I hate dealing with these local offices and want to deal only with the main ESET branch in the US but they will always forward me to these unprofessional people
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Then I renabled Automatic mode after a while. But I had to go back to NOD32 as my system felt sluggish compared to when I had NOD32.
If I understand it correctly, you didn't have any issues with the firewall being in learning mode and the performance issue started to occur after switching the firewall to Automatic mode.
Did you try "Automatic mode with exceptions"? Unlike Automatic mode, in this mode custom rules and rules created by learning mode are applied.
oh no the system was very sluggish in learning mode but I gave it some time I thought the learning mode is causing this. Everything was jerky in movement, the mouse, browsing, running a setup file of some large program like Nero Platinum 2014 or Adobe Photoshop CS 6 was a living nightmare.
I gave it the benfit of the doubt though, but to my surprise, when switching back to the default Automatic mode this slowness didn't change.
So I formated again and installed NOD32 I'm much happier with NOD32's performance + the default Windows Firewall
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I sent a guy named Fiaz who is the Account Manager in Dubai for ESET ME an email with my request to downlgrade from ESS to NOD32 and upgrade from 3 user license to a 5 user license
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thanks for telling us how you resolved it
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Try using AppRemover see if can find any leftoevers:
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I just re-thought about it and I guess let me just use my ESS license on NOD32 until it lapses as it would be a waste to just buy a new license at this point.
Thanks
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Where are you Mr. Marcos when I need you most?
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{comment removed by administrator}
I live in Dubai, {comment removed by administrator.}.
{comment removed by administrator.}
I can settle for the 6 PC / 2 year license from the website itself but I need a promotional code to get some discount.
someone help meh please googling a valid code didn't give any valid results -
I did try the learning mode bro, there was no issue in torrents anymore
Then I renabled Automatic mode after a while. But I had to go back to NOD32 as my system felt sluggish compared to when I had NOD32.
I certainly like NOD32 more and Ill stick to that but thanks a lot for helping me
You are my new friend
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I have an Eset Smart Security License for 3 computer(s) valid until 31/12/2015
I can use my ESS license to activate NOD32 which is great.
Thanks to your great help along with Swex and Araksi in my performance related issues. I decided that out of all the licenses I own, ESET is the only keeper.
So what I want you to help me with now
I wanna buy a 3 year / 5 device license for NOD32 at a discounted price
I want to buy NOD32 only but for 6 devices / 3 years
The maximum offered to buy on the site is 2 years, is there no way to get more than 2 years?
Also, please send me by PM a discount promo code
thanks
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Hello,
But basically what it said was, the bad thing about the ESET firewall is that it allows most connections by default until you specifically block them.Please read the firewall modes, specifically Interactive for Tweak, and Policy for Swex :
Automatic mode
The personal firewall will automatically evaluate all network communications, while also applying rules that you have defined. This will by default allow all standard outgoing connections, and block all non-initiated incoming connections. This mode is suitable for most users.
Automatic mode with exceptions (user-defined rules)
In addition to Automatic mode, it enables you to add custom rules.
Interactive mode
In Interactive mode, network communication is handled according to predefined rules. If there is no rule available for a connection, the user is prompted in a dialog window to allow or deny the connection. After some time, the user will have created a group of rules fitting his or her needs. Use caution when choosing this mode for a corporate environment, as after time, some users may ignore the regularly appearing dialog windows and just allow everything they are prompted for by the program.
Policy-based mode
In Policy-based mode, network communication is handled according to rules given by the administrator. If there is no rule available, the connection is automatically blocked and the user sees no warning message. We recommend that you select the Policy-based mode only if you are an administrator who intends to control the network communication, and you are sure you know which applications should be allowed or denied.
Learning mode
Allows all activity and automatically creates and saves rules based on user behavior; this mode is suitable for initial configuration of the Personal firewall. No user interaction is required. Learning mode is not secure, and should only be used until all rules for required communications have been created. The Personal firewall should then be set to Automatic mode with exceptions or Policy mode.
Another concern is, I do not want any slow downs on my internet especially while downloading torrentsIf you use the above mode labeled "Learning Mode" while using your torrent program for the first few downloads, ESET will create the rules needed to allow the traffic and ignore the throughput/bandwidth regardless.
After you have run it a few times, you can switch to Automatic, or Interactive mode and have no worries unless the torrent program makes a change on their side.
PS: Another thing I don't like about ESS is that it installs the parental controls and Anti-Theft thingy when I never use them, wish it had a custom setupYou can keep Parental controls disabled, and add that Anti-theft notifications DO NOT REMIND you again and disable as well.
CCleaner does clean cookies if you select the right folders for cookies in each and every browser.
thanks a lot Araksi, I'll try the learning mode then.
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There are several advantages of having one solution instead of several ones from different vendors:
- better protection and lower footprint as modules from one vendor can communicate with each other
- lower total memory consumption
- no compatibility issues between protection modules
I'd suggest installing a trial version of ESS to find out if it works fine on your system. I've seen a few reports of issues with utorrent but have never been able to reproduce it.
I don't need a trial bro, my license is an ESS license valid for 3 PCs / 3 years. But as you know, ESET has a great thing where if you have an ESS license, they allow you to use and activate it for a lower product, in this case, NOD32
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The resource usage would be the same even if Anti-theft or Parenal Controls were not incorporated in the product, I have them both disabled as i don't need any of them, it would be an issue only if disabling those would turn the tray icon "red" or show warnings etc... but since it doesn't it's fine to just disable them if you want.
The Win Firewall in Vista and later is actually not that bad, what you could do is to install something like Windows Firewall Control.
Windows Firewall Control is a nifty little application which extends the functionality of the Windows Firewall and provides quick access to the most frequent options of Windows Firewall. It runs in the system tray and allows user to control the native firewall easily without having to waste time by navigating to the specific part of the firewall. This is the best tool to manage the native firewall from Windows 8.1, 8, 7, Vista and Server 2008.
hxxp://www.binisoft.org/wfc.php
You would get rid of the yummy tracking cookies faster if you runned a scan with CCleaner everyday, no need to have SAS for that purpose only IMO.
No, no slow downs while browsing or downloading, I don't do torrents so I can't say if I would.
But personally I would continue to use ESS, I use the ESS firewall in Policy-based mode so all connection attempts are blocked in/out unless there is a rule for it.
thanks for the suggestion man. I have to use SAS though as I can't clear out my cookies using CCleaner, I have a gazillion sites I login to and don't want to lsoe my logins nor do I want to take the time to setup exclusions for the myriad of sites I use.
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My advice would be to use some other firewall with NOD32 (if you don't like the ESS firewall)
Some say Outpost works great with NOD32, others say the opposite and they try to set exclusions in both programs but even after doing that it doesn't work for some users. And that is not because NOD32 is incompatible with the Firewall in Outpost, but some of the other protection features. Outpost is much more than a firewall wich is why it sometimes doesn't work that well with other AV's.
In any case....."don't buy before you try"
I don't know what review or test you read. But I read a "test" a while ago where both Outpost and ESET were included and they "scored" the same when the firewall was set to maximum settings, whatever that means in ESET's case.
I remember it was ESS V6 that was tested so V7 would surely don't do any worse.
I can't seem to find the link anymore about the review I read last year
But basically what it said was, the bad thing about the ESET firewall is that it allows most connections by default until you specifically block them.
Another concern is, I do not want any slow downs on my internet especially while downloading torrents (I download legal torrents like Windows ISOs, Office or owned product keys I am not a Warez person)
So in all honesty, do you guys feel that ESS slows your internet surfing or downloading experience? and torrents?
I am torn between staying on my setup that is fast and snappy now which is NOD32 + Windows Firewall + SUPERAntiSpyware manual scans weekly to get rid of any tracking cookies or upgrade to ESS?
PS: Another thing I don't like about ESS is that it installs the parental controls and Anti-Theft thingy when I never use them, wish it had a custom setup
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Nod32 has HIPS, it would conflict with Outpost HIPS, one would need to be turned off.
thanks, not gonna bother then.
Even though I just got a reply from Outpost cutomer care advising me that when I buy the license, to ensure that NOD32 is installed first THEN install Outpost so it would run its compatiblity wizard but now I have my doubts after what you both said.
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I have an ESS license but always choose to install NOD32 only as its Firewall is not so great as per reviews I've read and it slows down uTorrent.
Now my question is, is Outpost Firewall compatible with NOD32 or not?
Does it have HIPS also and should one disable it?
Pls advice
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the best free driver updater I've used that always finds the RIGHT drivers is:
it's free too
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Perhaps we should recommend the tester to update the drivers, tooMaybe in the past when I Was doing these tests the scores were diff. since I have updated my drivers almost all of them since then
Unfortunately, the methodology used in the performance test is not known to my best knowledge but the fact that probably nobody else has experienced noticeable performance impact with v7 shows that there must be something wrong or the test doesn't simulate how people use computers in real-world.I can confirm, NOD32 has 0 slowdown now. Guess the old drivers were playing in a weird way with NOD32 but whatever, now my system is the same before/after installing NOD32!
thanks guys for being patient with me despite my numerous bashful threads.
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Strange guys, tested my transfer speed before copying a 30 GB Macrium Reflect Image file fro mthe HDD to the External WD 3.0 USB HDd and I had 97 MB/S transfer speed
Installed NOD32, updated, rebooted
then tested the transfer speed, it was a stable 98 MB/S
Maybe in the past when I Was doing these tests the scores were diff. since I have updated my drivers almost all of them since then
I'm glad I am back to NOD32
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SweX, from the posts you I see you make here, I cannot trust a single word you say. Because you blindly defend ESET.
I am an ESET user since the days of V2, so I am in no way a troll, or trying to bash them. I just want someone to fix these performance issues that I have experienced and pointed out here.
data copying from my HDD to my external HDD was hurt big time with NOD32 installed but with Webroot, the tranfers to my USB 3.0 WD HDD happen at super fast (Webroot 100 MB/S, ESET >> 10 MB/S) and I did post the thread here earlier and was told that NOD32 doesn't scan the file while it is copying, but the fact is, at the end of the day, my transfer speeds were lower by 90%
Secondly, this is not the only performance test I have seen bad, I don't have the link handy, but in another test posted on Wilder Security forums 3 months back, it clearly shows that NOD32 does very bad in file coyping operations, and Norton AV smoked it.
Thirdly, another example, I have a program called "PhotoZoom Pro". The setup files are 27 MB in size, very small..when I install it and have Webroot installed, the installation finishes in exactly 1 second and bamm. it's done!
when I have NOD32 installed, it hangs for 2 seconds when you hit NEXT, then you see it installed. so there IS a slow down noone can dispute that
Your argument about how the tests show bad results but noone here complaints has no value. Many people aren't too picky about performance like me, or don't know how fast was their system before/after NOD32, they just want an AV that works. I commend ESET for making such a stable product with 0 FPs as I for one had to conatct Webroot 4 times to whitelist some files but they do it in less than 30 mins which is good. Still, ESET wins here with no FPs and headacheless operation. It's just that performance bit. Give meh NOD32 v2 comaptible with Windows 8.1 and I'm a happy man
And no, I would not use Bitdefender AV, McAfee, or Kaspersky based on those tests because I know while they have no negative impact on file transfer operations and the speeds are full. they do affect internet browsing/downloading heavily due to the way they due HTTP scans.
I will give NOD32 one last try, I am reverting back to an image I had made before installing an AV, and will install NOD32, then will work with the mods here to see how can they help me with my slow USB 3.0 transfer speeds.
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I imagine you are not running 64 bit windows 8, or you may have noticed Windows explorer is running 300/ 500 meg and you browsers crawl.
Stick with what works on your system.
I have ywo year webroot license I cannot use.
That's computers, I don't think Microsoft make it easy for anyone these days, but that's just my thoughts.
sorry, you were saying? I have an x64 Windows 8.1 Pro with Media Center (clean installation not upgraded from Windows 8 like many others)
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ESET v7 has worked like a charm for a vast majority of users who praise it for low system footprint compared to most of the competitors. Unfortunately, you refused to troubleshoot your issue so we were not given a chance to find out what was actually causing the performance drag in your case. I simply don't find it fair that you keep complaining here after you've already moved to another product and all our users are more than happy with v7 performance.
just wanted to make a point clear, because I do want to retrn to NOD32 once it becomes like it was in the past
Loved v2, v3, and v4....then v5 onwards, kept getting heavier and heavier but it was acceptable until v7...it was way too much
not the reason I made this thread, is I want your opinion, why did the performance test in the above link show poor performance? there must be something wrong. like seriously wrong when Kaspersky for example which is known to be one of the heaviest, and McAfee, get way better results.
what is the reason? there are many others tests that I've seen but this is the latest one
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further to my complaints in the past and totally ditching my 3 year NOD32 license and switching to Webroot SecureAnywhere, this is just to prove that it's not just meh
Microsoft Security Essentials AKA Windows Defender doing the worst as usual (check the bottom of the chart)
Avast's detection has gone really bad these months
NOD32/ESET remains a resource hog after the update to v7
AV-TEST - The Independent IT-Security Institute: Jan/Feb 2014
LOL
VERY Unprofessional Representatives in Dubai Office
in ESET NOD32 Antivirus
Posted
PM Sent, thanks Marcos
Please Bear in mind that I don't know which one of my previous emails was listed in the license my email has changed I will PM you my email as well