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simplicissimus

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    Problem with depth-scan on-demand

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    22 hours ago, simplicissimus said:

    Much more important than the release of version 17 is that the problem with the deep scan has finally been solved after more than a month!

     

    My mistake ... sorry ... I meant to say:

    Much more important than the release of version 17 is that the problem with the deep scan will finally be solved after more than a month!

    ... I was probably already asleep when I wrote that the issue has been solved.

    Long scanning time after Laptops falls a sleep ?

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    17 hours ago, Marcos said:

    This mea

    That means recent changes in the archive module (support for new archivers and packers added), advanced heuristics (improved code emulation), or cleaner (more locations to scan and clean) resulted in increased scan time which is rather expected (you would not want us to stop adding support for new packers that are misused to pack/protect malware to evade detection). Since we don't know yet which of the 3 modules has the biggest impact on scan time, please install the old modules again but always remove one of the 3 in safe mode before running a scan and try to narrow it down to the one that has biggest impact on scan time.

    Hello,

    again I have performed a full scan (custom scan -> deep scan -> as administrator) and I think I have identified the responsible file that is causing the long scan.
    The biggest impact on scan time has this file: em005_64.dll

    If the file "em005_64.dll" from the archive "oldmodules.zip" is located in the folder "c:\Program Files\ESET\ESET Security\Modules\", the scan will take about 1 hour (3905 sec. (01:05:05)).

    If the file "em005_64.dll" from the archive "oldmodules.zip" in the folder "c:\Program Files\ESET\ESET Security\Modules\" is missing, then the scan will take almost 5 hours (16711 sec. (04:38:31)).

    The other two files (em003_64.dll and em004_64.dll) from the archive "oldmodules.zip" do not seem to have any influence on the scan duration.

     

     

    Maybe this will help ...

    em005_64.dll.png

    Long scanning time after Laptops falls a sleep ?

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    On 10/23/2023 at 8:43 PM, Marcos said:

    I've prepared a pack with older modules for you to test. Please carry on as follows:

    1, Download the archive oldmodules.zip from

    2, Extract the archive to a disk.

    3 Start Windows in safe mode.

    4, Copy the extracted dll files directly to "C:\Program Files\ESET\ESET Security\Modules", e.g. to "C:\Program Files\ESET\ESET Security\Modules\em003_64.dll", etc. Leave the other subfolders intact.

    5. Start Windows in normal mode.

    6. Run a scan that took long with the original modules.

    7. Let us know about your findings whether the scan with the old modules took less time.

    8, Start Windows in safe mode and delete the old dll modules.

    9. Start Windows in normal mode.

     

    Hello,

    I did what you suggested.

    Short version: I copied the 3 files from the file "oldmodules.zip" (em003_64.dll, em004_64.dll, em005_64.dll) to the folder "C:\Program Files\ESET\ESET Security\Modules". After that I have a full scan (custom scan -> deep scan -> as administrator).

    Result: With the 3 files from the file "oldmodules.zip" everything works fine again.

    With the three dll files from "oldmodules.zip" the scan took = 3965 sec. (01:06:05)

    Without these files with the original version 16.2.15.0 the scan needs = 16711 sec. (04:38:31)

    I hope this helps.

    Long scanning time after Laptops falls a sleep ?

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    40 minutes ago, Marcos said:

    With Smart optimization disabled the scan may take long, I'd say that 2 hours for a complete registry scan is rather expected.

    Hello,

    it is definitely the version 16.2.15.0 which is causing problems. Before, my deep scan took 75 minutes, now it takes almost 6 hours.

    In previous versions you could at least stop the updates if an update caused problems - this is no longer the case.

    Full scan freezes

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    21 hours ago, Rodrigo Montecinos said:

    Hello, I have a problem that I don't know if it is serious, but it is at least annoying. I tell you (I will use a translator, sorry):

    When I do a quick scan (the normal one) it runs without any problem, but when I do the comprehensive custom scan and select all my drives, after a while after starting it freezes. The left menu animation (green circle) still works and the progress dots at the bottom keep moving, but the scan is stuck in any random folder. If I press pause or cancel, nothing happens and the animated green circle on the left keeps moving, it has happened to me twice recently.

    I have the latest version to date of Eset Internet Security, Windows 10 updated up to date.

    Opinions? 😪

    Hello,

    the same problem exists here: custom scan -> deep scan -> as administrator

    The scan of some files now takes ages (over 20 minutes), which were previously checked in seconds.

    Previously the scan was finished in about 70 minutes, now I abort after over 3 hours.
    The quick scan runs without any problem too.

    This happens only since product version: 16.2.15.0

    Malware on the website "Börse Stuttgart"

    in Malware Finding and Cleaning

    Posted · Edited by simplicissimus

    Hello,

    since yesterday I get a warning (JS/Packed.Agent.D) when I visit the website: hxxps://www.boerse-stuttgart.de/de-de/produkte/indizes/db2ke7-db-dax-indikation

    Quote

    <?xml version="1.0" encoding="utf-8" ?>
    <ESET>
      <LOG>
        <RECORD>
          <COLUMN NAME="Zeit">15.01.2020 22:55:07</COLUMN>
          <COLUMN NAME="Scanner">Echtzeit-Dateischutz</COLUMN>
          <COLUMN NAME="Objekttyp">Datei</COLUMN>
          <COLUMN NAME="Objekt">D:\Mozilla\Firefox\Profiles\xxxxxx.default\cache2\entries\55106E963414B545963703858BF6A8B91292E438</COLUMN>
          <COLUMN NAME="Erkennung">JS/Packed.Agent.D verdächtige Datei</COLUMN>
          <COLUMN NAME="Aktion">Gesäubert durch Löschen</COLUMN>
          <COLUMN NAME="Benutzer">xxxxxx</COLUMN>
          <COLUMN NAME="Information">Ereignis beim Erstellen einer neuen Datei durch die Anwendung: C:\Program Files\Mozilla Firefox\firefox.exe (3B75F26A7393E722D698450CCF03E673C3F8224F).</COLUMN>
          <COLUMN NAME="Hash">424AB718072E1CA14523563CB2EDFF658560E433</COLUMN>
          <COLUMN NAME="Zuerst hier gesehen">15.01.2020 22:55:06</COLUMN>
        </RECORD>
     </LOG>
    </ESET>

    Is this an false positive or has the page of this Stock exchange been hacked?

    Netbook Screen Resolution & ESET V12

    in ESET NOD32 Antivirus

    Posted

    @ Marcos

    This is not correct. In the previous version (11) you could still reach the menu items of picture 1 and 2 without problems.
    I can say this with certainty because I updated to V12 yesterday. So I have the direct comparison of the two versions.
    I suspect that the new element on the left "Recommend to a friend" has changed the height of the window.

     

    @ Rami

    No, i can not resize ESET Window. It is not possible to reduce the size of the window.

    Netbook Screen Resolution & ESET V12

    in ESET NOD32 Antivirus

    Posted · Edited by simplicissimus

    Hello,

    unfortunately the new version (V12) is almost unusable on netbooks with a resolution of 1024x600. All menu items at the bottom of the window can no longer be reached.

    I suppose this is due to the new (and completely superfluous) element on the left side "Recommend to a friend".

    Gui keep opening in boot

    in ESET NOD32 Antivirus

    Posted

    4 hours ago, Razza said:

    @simplicissimus  i just read your post, did your issue only happen after a system restore via a image as i only started to get this issue after system restore too i did one on the same day as Eset startred playing up.

    I suppose that it does not deal with the image or restore.
    I still suspect an update because in my case the problem appeared with the update 15517.

    This problem only happened with my 32-bit Windows 7 (not with 64-bit).

    EAV-program-window pops up on every start

    in ESET NOD32 Antivirus

    Posted · Edited by simplicissimus

    Hello Marcos,

    many thanks for your answer.
    After many attempts I have solved the problem.

    What did not work:

    • repair of the program
    • installation of the update 10.1.210 over the existing installation (10.0.390)

    I had to uninstall the old version (10.0.390) completely (including all files which remained after the uninstall).
    Then I made a new and clean installation with the live installer (10.1.210).
    Since then I have no problems.

    I found remarkably:

    1. the system was restored by means of an image
    2. afterwards the program (10.0.390) made an update of the virus definitions
    3. the system was restarted
    4. EAV-program-window pops up on every start

    All in all, EAV works again after the clean install and the EAV-program-window does not appear when Windows starts.

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