Mlekoma Admin 0 Posted August 27 Share Posted August 27 (edited) Hi I have bought a reneweal for a license. It occured that it contained wrong email address, so i have removed the license form EBA and added again, hoping I can specify the correct email. My license had wrong email address, so I asked reseller to fix it. Now I'm in a situation that license is in VALIDATING state with wrong email address and I'm not able to remove it or validate or resend the validation email. I have added an alias to my mailbox, to be able to receive the validation, but is not possible. I consider to delete the EBA acount completly and create this from scratch. but it says the license will remain active - so probably it will not help anythig, but it will make the situation even worse... Any ideas hov to resolve the prolem? I have raised a ticket in the morning, but the support didnt respond yet. regards Greg public ID: 333-FWB-MRE Edited August 27 by Mlekoma Admin Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted August 27 Administrators Share Posted August 27 The license email address can be changed only by the distributor or reseller who sold the license. The license is registered to aXXXn@mXXXXXa.com which was used for license registration in the past. Quote Link to comment Share on other sites More sharing options...
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