Primuwidi

Can someone help me please? As I explained earlier, the way that I try to install the agent is the server task.

No, I'm trying to perform the installation by task.

The is happening on two servers that performed installation. When I try to install a network agent on a machine with x86, the installation returns message that can not install on that platform or returns as installation completed but when I check the machine can not find the agent installation. I just try to resort to the local installation by downloading the version for x86 and installing the machine. Can you help me?

There should be no need to manipulate your certificate store. Mentioned KB recommends to install specific windows hotfix that enables applications running on Windows 2003 to verify SSL/TLS certificates signed by SHA2 based algorithms. Certificate should be the same as is used for ELA portal -> you may check whether it is considered as valid when opened in internet explorer on your server. Thanks for the help, apply the KB worked, managed to add the license key to the ERA. Thank you for help Martink.

Actually it may be the problem. Please follow steps for troubleshooting error code 4099 in ESET KB2434. Not sure you have this problem (we would need SERVER's trace log to clarify) but there is specific problem with Windows 2003 as this older and no longer supported system is not able to verify new SSL/TLS certificates used by ESET licensing. Imported licenses are mostly for management, but without imported license, SERVER won't be able to update it's modules introducing new functionality, especially improvements in localization and security products configuration. You don't have to explicitly activate Remote Administrator Server, but you should synchronize/import your license. I'll check this troubleshooting when you have a return post here. You add this ESET certificate manually?

I wanted to add licenses to the ERA all at once, because using this method to create offline specific product, end up being required to know the specific amount of hosts that will use them, and recall other facilities have used the file is sent by e-mail that has .lic extension. Remember to add the console and be accepted, and this license does not distinguish the products, it encompasses all the protudos, so when a product is installed it ends up picking up the license and being activated. I do not know if the problem is being generated by being a 2003 SP2 x86 server, there is a problem with that?

Are you trying to activate ESET Endpoint Antivirus or ESET Endpoint Security from ERA but it doesn't work? You wrote that "can not activate the server" but you have to activate Endpoints, not the server. If you provide more information so that we better understand what the problem is, I'm sure we'll be able to help. So Eset Remote Administrator does not need to be activated? The site "License Management" is only for management? To distribute the licenses?

So I think that there is a mess. I am having trouble activating Eset Remote Administrator, can not activate the server, try the three ways to activate but none is working. But what I think it is strange that it was possible to activate 5 endpoints using the key and the security administrator credential.

But there is a problem. Which option let selected to create the license offline in IT? In "product" not an option for Eset Remote Administrator 6.

I decided to use the key offline because it comes by e-mail, so I think more practical to do it and also because I could not do the other application procedures, tried to use the license key, tried to use the security administrator credentials, but none of methods is running, it generates the error contained in the images. How do I put pictures here? I'm not finding a way to put them here!

Good Morning When I try to add the offline license in ERA (Eset Remote Administrator) is generated the following error: Falied to add license by license file: Invalid license file provided.

No no. I'm wondering of its functioning even as I am studying a little tool, and it was not clear to me. Thanks for the feedback!

Good afternoon people! I wonder if the ESET Endpoint Security rolls back the actions of a virus any? Thank you for your attention and I look back.